Practo: How to reach for help

Head Office
Practo Technologies Pvt Ltd
65/5, Krishna Raju Layout, JP Nagar
RPS Green, 4th Phase
Bengaluru, Karnataka 560076

Customer Service
Email: support@practo.com
Phone: +91-8880588999
____

About Practo
Practo is an Indian healthcare startup connecting patients and doctors. The company was founded by Shashank ND and Abhinav Lal in 2008. Currently, the platform is used by users in 15 countries and boasts of 200,000+ healthcare providers. There are 50 million appointments made through the platform each year. Doctors can create a free listing on the platform. All doctor profiles are verified for medical license, qualification and specialisation.

Patients can search doctors, clinics and hospitals using keyword, practice, or location. Each year more than 25 million patients use the platform to book instant appointment with doctors. On each doctor profile, you can see the name, experience, education, consultation time, address and cost. You can also read feedback left by other users. If you need to book an appointment, you can do instantly on the page. Similarly, on hospital and clinic page, you can see detailed description, address, number of doctors and the specialities available. Searches can be made on the web or official Practo app.

If you dont want to wait in the queue, you can even consult doctors online. You can call or chat privately with a verified doctor, explaining your health concern and get necessary help. And if you need to order medicines, you can do same online with home delivery in 24 hours. The medicines are sourced from a trusted network of pharmacies and medical stores. Your medical records and recent orders would be registered on the user dashboard.

For doctors and clinics, Practo has a number of products, including Practo Consult, Practo Health Feed, Ray by Practo, Practo Reach and Ray Tab. With Practo Consult, doctors can start their own virtual practice and connect with patients instantly. To get started, doctors need to download the app and upload registration form, certificates and ID proof. You can add bank details to receive payments from patients directly. Doctors can login any time to add or modify details, add information of specialities and services, and keep track of patient feedback.

Practo Ray is a practice management software allowing clinics to automate appointments, receive payments, digitize patients data and allow patients to followup from their homes. For hospitals, Practo has Insta, Qikwell and Querent. They help hospital manage departments, staff, improve patient experience, among others. For more information or queries on new account, payment, appointment, registration, or others, reach the Practo support.