Find below the customer service details of PostNL, Netherlands. Besides contact details, the page also offers a brief overview of the postal company.
Head Office
Waldorpstraat 3
2521 CA The Hague
The Netherlands
Phone: +31 88 868 6161
Support
Phone: 088-2255555
Phone: +31 900 0990
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About PostNL
PostNL is a Dutch postal service provider operating since the year 1998. The mail and parcel delivery company currently caters to individuals and businesses across the Netherlands, Italy, Belgium and the United Kingdom. Headquartered at the Hague, PostNL’s subsidiaries include TNT Post, TNT Airways, TNT Express and Whistl. Formerly known as TNT NV, the company’s key services consist of postal mail, logistics and ecommerce services. The mail and postal services are available for both domestic and international destinations.
In the Netherlands alone PostNL delivers about 8 million letters each day. Surprisingly, 95% of mail is delivered by next working day. It further boasts of more than 11,000 letter boxes and 31 sorting centres across the country. That’s not all, there are more than 1 million parcels delivered daily to the Netherlands, Belgium and Luxembourg. Thanks to a strong network of 4,300 retail outlets, picking and delivering parcels are handled swiftly. And with partners across 190 countries, mail and parcels are efficiently handled for outside the Netherlands. PostNL’s overall operations are managed through a staff of close to 40,500.
Looking to send a post or parcel? You can conveniently do it online at the comfort of your home or visit nearest PostNL point. There are tools available on the website to help you find a postcode or PostNL outlet. Once an item has been dispatched, easily track same through the reference number online. Further, you can calculate the rates and delivery timeframe on the website. Note that all letters cannot exceed weight of 2kg. While small parcels can weigh up to 10kg, the larger parcels have a restriction of 23kg. If you are sending just a letter or document, it can be much cheaper as it is charged according to the grams. You have letter pricing from 20gm, 50gm to up to 350gm. The rates vary according to the weight.
For those sending valuable items or documents, choose registered mail as you get a proof of delivery. After adding postage, you can drop your item in a postbox or post it at one of the 2,600 post offices. Want the mail to be delivered swiftly? You have Priority Mail which will ensure your post is delivered by 10am or noon of next day. As an addon, you can choose to insure your mail so you can claim a compensation in the event of loss or damage.
International mails also have a max weight of 2kg. Postage is calculated according to weight and destination. Registered, insured and priority mail options are available for posts outside the country as well. The standard mail across Europe should not take more than 2 working days. If you have selected Express service, you can be assured the item reaches all major destinations within 1 or 2 days. As for parcels, you can send from 2kg to upto 20kg. You can insure the delivery and choose express shipping as well. Within the EU, the weight can be up to 30kg. Want to return an item? Locate a drop off point and hand over the parcel with the labels intact.
If items cannot be delivered to your address, you will receive a notification to collect same from the PostNL point. The parcel will be held for one week. And if no one comes to collect the item, the same will be returned to sender. For goods coming from abroad, note that there might be import fees, VAT and custom duties. For queries or complaints on tracking, lost or missing item, or others, reach the PostNL customer service.
Bought an item online a month ago and the sender used PostNL, a tracking number was generated and sent to me via email -RU994211615NL. Every time I track the shipment online it is saying in transit, when I am using the PostNL they saying error. I looked for a means to contact the company and there is no email address or customer service center for me to ask for assistance. I am in firm believe that they stole my package. Please advise people not to use this company. I would not like others to have this experience.
My package was sent via PostNL, a month later and I still have not receive the package. When I visit the website for Customer Service, there was no email, no address and no telephone number on the website. Please people do not use PostNL they are stealing people packages.
If the package went to the mail center of Amsterdam to be sent back… but is stuck there, cause it says impossible so send it back to the sender, cause the address its incomplete… how can I get my package back? Unfortunately I tried to call on few numbers but it doesn’t have English support. I don’t know who to contact to give the address again, so my package will be delivered to Utrecht or delivered back to me.
It’s been 2 weeks since I sent a parcel CF121971922CH (priority package) from Geneva to Utrecht. Unfortunately, I can’t contact customer service because no one answers.
5 days ago my letter/ parcel was sent from Warsaw to your country. I called my Polish post office. They told me my parcel has your Post NL. Days gone and I dont have any info. Its my second time with your post office with again mega bad experience. I am customer, i paid and I want to know what you did with my parcel. RR585812615PL is reference number.
My order – tracking number: CI008358655NL still not received. Estimated delivery date was March 02 2023. So it’s been almost a week since then. Now I don’t even have information about the new delivery time. This is my first time working with your company and also my last. I cannot even contact Support for updates. This is extremely frustrating
I have ordered the items on 19th Feb and the estimated delivery was 27th Feb, however, I haven’t received the items, nor no update on my shipment since 25th Feb. My tracking number is CI008279590NL.
TWICE I have attempted to send a parcel to my brother in law. Both times the parcels were returned. On neither occasion was my brother in law left a pick up card (as we do in Canada) . He was informed that the post office required an email address to notify him. So the second time I sent the parcel I put his email and phone number on the front. I received that parcel back today. I looked at the tracking information and strangely enough it said that the parcel was redirected to his new address. Since he has been at the same address for over 40 years this is perfectly odd. The tracking number is EE220017235CA. Tomorrow I am going to try to send this darned parcel again. It is not giving me a very good opinion of the Netherlands Postal Service.
My order – tracking number: LA4440980035NL still not received. Estimated delivery date was February 16th. So it’s been almost a week since then. Now I don’t even have information about the new delivery time. This is my first time working with your company and also my last.