Head Office
Pos Malaysia Bhd
Tingkat 8, Ibu Pejabat Pos,
Kompleks Dayabumi
Kuala Lumpur 50670
Customer Service
Phone: 1-300-300-300
Phone: +603 7626 1900
Email: care@pos.com.my
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About Pos Malaysia
Pos Malaysia is a leading courier delivery company in Malaysia with a history of more than 200 years. Established in the early 1800s, Pos Malaysia is headquartered at Kuala Lumpur and is part of DRB-HICOM Berhad. One of the oldest brands in the country, Pos Malaysia primarily is engaged in providing postal and parcel services, receiving and dispatching shipments, and retail goods. All operations are managed through the extensive network of more than 1,000 touch points across the country. This network includes the Pos Malaysia outlets, Pos 24 self service terminals, Post on Wheels mobile outlets and Pos Minis. Besides couriers and parcels, Pos Malaysia also has developed into a financial services company, providing postal financial services and tools to deposit and withdraw money.
The key Pos Malaysia services consist of PosMel, PosLaju and PosNiaga. While PosMel deals with mail and postal services, PosLaju focuses on courier and express mail services. PosNiaga is the retail business services arm. There are products and services designed for individuals as well as businesses. For those who want to send mail locally there is Standard Mail, Non Standard (within 2 kg), Mel Rakyat (prepaid letter with self-adhesive sides), Postcard and Registered Mail (for sending important documents). The rates vary according to the weight. The details along with the dimensions are published on the website.
For international mail, you can opt for the economical Sea Mail or Air Mail for sending letters, documents or prints. The cost and delivery time varies according to the zone. The estimated delivery time for Zone 1 in air mail is 4-10 days and 4-10 weeks in surface mail. Choose Flexipack International flat-rate prepaid boxes or envelopes for sending items up to 2kg. The value for money option includes delivery to more than 200 destinations globally and for door-to-door delivery. To enjoy Flexipack, collect the form from any nearest outlet, pack and fill the items, and drop the same at nearest post box or Pos Malaysia outlet. You can track status of delivery online through the tracking reference number.
Need to send documents to UK or Ireland in priority? Choose Pos Express International for same. The rates vary according to the weight and size. For shipping bulky items, you have Pos Malaysia’s air parcel and sea parcel service. Use Paket Pos Terus for conveniently sending parcels to Indonesia. Paket Pos Terus is available in four sizes – 5kg, 10kg, 15kg and 20kg. And for sending courier, Pos Malaysia offers AxiaXpress and Express Mail Service (EMS). The latter is a premium service for rapid transit and delivery of documents and merchandise. You can use the service to send courier to over 200 countries at an affordable price. It comes with insurance, door to door delivery and tracking options.
Register yourself on POS Laju to enjoy free pickup, special discounts and exclusive rates. You can get an instant quotation by selecting from/to and weight of item. The web-enabled service helps customers to book and ship parcels right at the comfort of their home. Payment can be done using major debit and credit cards. You can also schedule a pick up time or drop off items at Pos Laju locations. If you need to cancel your order, request same by signing into your account. For complaints or queries on branch locations, cancellation, refund, tracking, career, or others, reach the Pos Malaysia support.
My case reference number is 2055221. Upon sending, I was told it takes 7–11 days. However, the status has not changed since April 27th, and this parcel is just from Malaysia to China. The document in question is very important, and the deadline for submission is due. I have spoken to an agent on two occasions, and they told me they sent a complaint to China, but since then, there has been no update from them. I’m pissed off since I don’t even now whether my parcel is missing or what.
The tracking number is EHEO94517414MY. This was dispatched from Kalang on 12-4-2023 but didn’t receive till yet. Today I checked with POS laju start centre cyberjaya, regret to say that they also have no record. There are important things in the parcel.