Contact Chewy: Find below customer service details of Chewy.com, including phone and email. Besides contact details, the page also offers a brief overview of the ecommerce company.

Head Office
Chewy, Inc
1855 Griffin Road
Dania Beach, Florida 33004
United States

Customer Service
Phone: 1-800-672-4399
Email: [email protected]
Email: [email protected] (for vendors)
Email: [email protected] (corporate queries)
______

About Chewy
Chewy is a pet food store chain in the US that was founded by Ryan Cohen and Michael Day in 2011. Chewy operates as part of PetSmart, a Phoenix-based retail chain with more than 1,500 locations. The company is headquartered at Dania Beach, Florida, and employs close to 10,000 professionals. The Chewy catalog currently boasts of more than 1,600 brands. Orders are processed from it’s fulfillment centers located at Arizona, Florida, Indiana, Nevada, Pennsylvania; and Texas.

The online destination for pet owners retails food and supplies for dogs, cats, fishes, birds, small pets, and reptiles. Customers can shop by category, brand or keyword. Some of the popular brands listed include Blue Buffalo, Stella & Chewy’s, Pro Plan, Royal Canin, Halo, Nutro, Instinct, Taste of the Wild, Natural Balance, Hills and Merrick.

As for product categories, you can find dry food, wet food, dental/hard chews, biscuits/crunchy treats, raw food, food toppings, pellets, among others. On the website, you can filter products by brand, product type, health feature and rating. Besides food, pet owners can shop for clothing, cages, toys, beds, carriers, aquariums, decor/accessories, and cleaning/maintenance items.

There is a Pharmacy section if you need medications for allergy relief, pain relief and heartworm prevention. Note that some items will require prescription approval before shipping. All prescription items are marked with an ‘Rx’ badge. Chewy Pharmacy has National Association of Boards of Pharmacy (NABP) accreditation.

On each product page, customers will find a detailed description, along with ingredients and instructions for use. The FAQ tab under the product page answers some of the frequently asked questions. Some product pages might even carry videos along with images. Do read the review section at the bottom to know what other buyers had to say on the product. Love discounts? There is a Deals section on the Chewy website that lists some of the trending offers on food and treats.

Purchases on Chewy can be made using Visa, MasterCard, American Express, and Discover cards. All orders over $49 ship for free. Most orders will be shipped in 1-2 working days. You can track the status of your order by signing into your account. Chewy ships most orders via FedEx and other reliable carriers. Regular Chewy users can sign up for Autoship to have an item automatically shipped at a pre-set date and time. Autoship users also enjoy extra savings.

If not satisfied with the product, you can return same for full refund. The return policy does not include exchanges on prescription medications. For complaints or queries on payment, cancellation, refund, career, or others, reach the Chewy support.

Categorized in:

Internet,

Last Update: October 31, 2019