Head Office
Philo, Inc
12 Arrow Street
Suite 210
Cambridge, MA 02138
United States
Customer Service
Phone: 855-277-4456 (855 CS PHILO)
Emaik: help@philo.com
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About Philo
Philo is a live television streaming service launched in 2009. The company, formerly operating as Tivli, was founded by Nick Krasney and Tuan Ho and currently has its headquarters at San Francisco, California. The streaming TV platform offers a lineup of 40 channels, along with few add-on channels. Delivering content to devices at an affordable price, Philo’s packages have content crafted for entertainment, lifestyle and knowledge.
With Philo, users can connect up to three different devices. Before a paid subscription, users can start with a seven day free trial. You can access Philo on web, TV or smartphone via iOS or Android app. On TV, you can access on Amazon Fire TV, Apple TV and Roku. As for the channel lineup, you have A&E, AMC, Animal Planet, BBC, CMT,Comedy Central, Discovery Channel, DIY, Food Network, HGTV, History, Lifetime, Science, TLC, Travel Channel, Nicktoons, Cooking Channel, Discovery Life and Destination America.
The subscription gives unlimited 30-day DVR, deep on-demand library and the ability to pause and record programs. Philo claims it offers unlimited recording, meaning users can save as many shows they want. The Philo dashboard will show users the trending content and recently watched programs. On ‘Home’ you can customize what you want to see. You can see saved shows, and explore premieres and new episodes. The ‘Show Profile’ will allow users to read the show and episode descriptions. You can also see the schedule and upcoming broadcasts. If you dint know, Philo has over 2,000 hours of primetime content available to watch on-demand.
To start the free trial, you can input your mobile number on the website and begin enjoying the service. After the 7 day trial, you will need to provide payment information. Subscription can be paid using Visa, MasterCard, Discover and American Express cards. Users do not enter in a contract, hence can renew or cancel the service any time. If you have queries on subscription, account, channel lineup, trial or others, there is a Help section where you can find answers for frequently asked questions. You can also get assistance by talking to Philo customer service via phone or email.
You having no return policy is awful and bad business or bad customer service. I had an account opened 3 months ago and was charged 75.00 total. I never opened these accounts and I was told it is too bad but you have no return policy why? What happened to customer service skills? I am so upset and I can’t do anything about it because there is no refund policy.