Oakley Head Office
1 Icon, Foothill Ranch,
CA 92610, United States
Oakley Customer Service
Phone: (800) 403-7449
Phone: (888) 568-1694 (gift card)
Email: customercare@oakley.com
International Support
| Australia: +61-(1)800-637-001 Canada: +1-(1)866-876-7945 China: +86 21 2411 3976 Colombia: +57-(4)-4442404 Czech Rep: +420 222 516 267 Hong Kong: 852 2792 0353 India: 01493 510904 Malaysia: 603 2166 1799 Mexico: +5247 0619 |
Philippines: +63-(0)2-8900228 Russia: +7 (495) 780-08-09 Singapore: +65 6593 6370 S.Africa: +27 21 486 6100 Turkey: +90 212 265 11 41 Taiwan: 02-2728-1026 UAE: +971-(0)4-2894858 UK: +44-(0)1727-795-791 |
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Oakley Dealers
Click here to locate a Oakley dealer nearest to your address. Dealers can be located by product categories such as eyewear, footwear, electronics, OCP, apparel, watches, among others.
Oakley Gift Cards
To purchase Oakley gift cards click here.
Oakley Online Store
Click here to purchase Oakley products online from the website. Products that can be purchased include sunglasses, goggles, apparel, bags & packs, footwear, belts, scarves, gloves, hats, wallets, keychains, among others. Purchases can be made by Visa, MasterCard, Discover, and American Express. If not satisfied with the product, the same can be returned with 45 days of purchase. Please visit the website for terms and conditions.
About Oakley, Inc.
Oakley was founded in the year 1975. It is a leading sport and lifestyle brand that is headquartered in Southern California, US. The company’s optics brand portfolio includes Eye Safety Systems, Fox Racing, Mosley Tribes, Oakley, Oliver Peoples, and Paul Smith Spectacles. Oakley products are in fact sold in over 100 countries. The company has been awarded more than 575 patents and 1100 trademarks. Oakley product line include apparel and accessories, prescription eye wear, goggles, footwear, and electronics.
I bought a expensive pair of Oakley polarized sunglasses just over a year ago and the polarized coating is busy coming off.
What has happened to quality and what is my guarentee.
They are literally looking to be the worst costumer service company in the world. Bought me and my son goggles, glasses, shoes, etc in November. Waited on our products to ship. First cancelled my son’s first goggle order, then a week later cancelled mine. No resolution. Then cancelled his slides, and ski stuff after we paid for them. Said they sold out. Didn’t offer to replace any of them. Bought giggle case and sunglass too. Got the case and a pair of goggles we didn’t order it want and no sunglasses. We had to reorder our goggles and glasses. They didn’t reorder the rest of the items bought. The next pair of goggles for my son got list in the mail. They could not find them, said they would send another pair out, sent the wrong pair out. The sunglasses that were sent out were the wrong color. Now we are on our ski trip. It’s been 5 weeks of dealing with costumer service and my son has no goggles or sunglasses to wear skiing. They said all they could do was try to shop another pair out to our house…only we are not home. They then tried to see if a local shop would exchange them, when we called the shop prior to arrival, we were told we needed a receipt for the wrong product received, which we don’t have … because we never ordered the product received, and then we were told we had to pay an additional fee to exchange the product to get the correct items. WOW. Way to ruin my sons Christmas. He literally has nothing we ordered and paid for. These were his Christmas gifts. Which we paid for in November. They don’t care. We have spent so much money with Oakley in the last 6 months, I’m shocked at how kitty they value their costumers now. We will find a new company to shop from after 30 years of loyalty.
My pot got deleted. So shocked??!! here it is again. I will check back often to repost this I guess??
Hi. I am a regular customer, and spend all sorts of money on the Oakley brand. Today however I am wondering why I would ever wear a brand of a company that has cut me off, and refused a payment when I am trying to fix a problem that was all caused by your team.
This has taken way too much time out of my busy day, and the service that you directed me to has been so far less than the value of your product deserves.
I thought that I had already ordered and paid for a custom pair of sunglasses. However, the payment didn’t go through when I placed the order, but instead when the glasses were put together (custom), and THEN the payment was processed at that time.
Well, I was unaware of this procedure, as it has never happened before this way, and I am always buying expensive glasses from your company.
Seemed like an easy fix. However when I followed the instructions that you provided in my e-mail, the first person in your phone room had difficulty with the idea of me paying for my order, and told me she had to consult with a supervisor. While waiting at least 45 minutes to get this figured out, well I got cut off.
Not angry, just frustrating, so I called back. The next person I talked to was Anna. She told me that she was also unable to allow me to pay for my custom sunglasses, and wanted to cancel this order and have me return to the website and order them all over again.
I believe the reason why you took so long to take the payment the first time was because they needed to make them first, then take a payment, which brought me to this point in the first place.
I tried to explain this, and requested to make the payment and finish the order.
Anna told me she was unable to take a payment???!! What is going on over there? I spend a lot of money with you and represent your product where ever I go. This seems like a stupid problem, and why you would rake me over the coals with being on hold for soooo long, as well as cut me off.
I am now on hold after calling back for a 3rd time, and this time I am on hold for a supervisor. This has taken almost 2 hours of my time to provide you with my business.
This supervisor is now trying to find out what is going on with this? As I sit here and type out this comment as I am considering switching brands for ever.
If this is how you take care of me as a long time customer, and representative of your brand?
Okay, now I just spoke to a gentleman who had said he was a supervisor, and put me on hold as I just said, and after 20 minutes of hold music, I got cut off again. Not just frustrated now, but angry.
Not going to call back again. I mean really??
What on earth is going on at Oakley – a competition to design the worst possible customer service interface/experience? I would have assumed it was a joke were it not completely unfunny. All I am trying to do is buy – see if I can buy actually – some jaws for my jawbones. A week later, and all I have is a referral to a web portal that asks idiot questions and then dosen’t work anyway. Your “customer service” HAS to be some kind of joke? No more Oakley stuff for me.
DO NOT BUY THESE GLASSES. I love my Oakley Batwolf sunnies and all I want is 1 right hand temple. But I am told on the phone you can order them on the website No. Then I email Oakley and they tell me you can’t get them. Terrible after care. Spewing coz I love my glasses but will not be buying Oakley again.
I see from the comments above that I am not the only one EXTREMLEY dissapointed in Oakley after sales service, I paid about £270 of Oakley titanium glasses over 12 months ago the warranty ran out in June 2018, I contacted them in April over the arm breaking to get it replaced as it was clearly design issues, not only did the woman I spoke to not have any intrest in plight, she then directed me to a webpage and when I wrote to Oakley they conveniently only replied after the warranty date stating that the address I had used was no longer available ( even though Oakley staff give it to me verbally) and could I mail this other address so I did, it’s Nearly October 2018 and I still haven’t heard back, it seems since Oakley have been sold, their service has become just as poor as their products, like yourselves above I will not be purchasing ANYTHING Oakley from now on, a great quality name ruined, I have been on hold for over 45 minutes trying to get to speak to someone they must be so full of comaplaints no one can get through
Ok this is beyond insane and incredibly frustrating!!!
I have as you requested followed the link you have sent and all I can do is fill in a service request, I filled in the service request last week with the title “new lenses” and it would not proceed unless I uploaded pictures of the damage to the sunglasses with no option to bypass this.
I have now received a week later an email saying they can not deal with my request!!!!!! Unbelievable!
ALL I WANT IS NEW LENSES!!!! I have always brought Raybans but thought I would try Oakley simply because I could as you advertise get replacement lenses and so far this has been an utter joke, I am so frustrated I have taken the day off and will be going to by Raybans again tomorrow and will never buy your sunglasses again and will make sure that everyone knows how utterly useless you aftersales service truly is!!!
I have never been so frustrated as a customer before!!!
Hi, I’m looking to get a pair of Radar EV Path glasses, but I’m not sure if a women’s ‘size’ exist? Is there a size guide for the youth vs. men’s pair/can you suggest which may be suitable for females?
Many thanks!
Dear Sir
i contacted you on 4th Feb about my broken arm on my sunglasses my ref no. was 11133 of which you had all my details and pictures of the glasses. I am fully aware that they were out of the 12 months warranty but i would expect that there could be a replacement that i could buy or use the 30% voucher that you offered. These glasses are not very old as you know and unless you know that there was a defect in this product i find it hard to believe that you now class these glasses as unavailiable.
(Unfortunately there’s no availability of spare parts for a repair or substitution.
Since your product is actually not available, unfortunately we cannot propose an out of warranty service offer. )
For a company as big and popular as oakley this sounds like an easy way out , i have had a few pairs of oakley wire frame and skiing goggles and found your customer service and support great untill now.I am sure with the hundreds of models that you make there must be a pair of similar arms out there that would fit.
Please can you make sure this email gets to your customer support and complaints department and i get a reply back to me asap . As you can gather i am very annoyed as your products are not cheap and i do not expect them to fail.
many thanks
Andy Harrison
I have been trying to obtain resolution to a product problem experienced with Oakley Radar Range Sunglasses.
Apparently the iridium coating used on the lens breaks down from contact with your skin (as told by Oakley representatives)
I requested replacement lens at no charge and instead was offered a small discount towards the purchase of replacement lens.
I was not told that I had to avoid skin contact to protect lens when purchased and I have cared for the lens with high quality professional cleaning solution (Zeiss …used camera lens).
I have spent numerous hours on hold trying to speak to a customer care agent and on those occasions that I got through I was told that I had to submit claims on-line and await determination by the warranty department. Now a month has gone by with no response. When asking to speak to a supervisor I have been lied to and mislead by being switched to a Oakley representative unwilling or unable to assist me.
Never buy Oakley!
It seems Oakley has been sold and the company, if not it’s products, have deteriorated to the point where they cannot provide a coherent response to simple questions. I had a problem with an order and asked to speak to a supervisor and was told that I could leave a message and someone would get back in touch within 3-5 days. Are you kidding me? They have seen better days. No more Oakley for me.
Hi we love your sunglasses and my hubbie and I always wear them so when I saw prescription ones with violet lenses in vision express Poole Dorset I said I wanted a pair the staff didn’t know if the prescription ones could be violet and then when they said they could but had to order and wasn’t cheap (about 350 ) and would take 6weeks ! The staff were very unhelpful I couldn’t care how much but after going else were and being told very different I was very annoyed !!
Can I send in a pair of oakley sun glasses to get new lens? What would be the cost?
That would be if you can ever get hold of them Cindy, I have been trying to speak to Oakley for nearly 6 months and even today been on hold for over 45 minutes I shall not be purchasing Oakley again after paying £270 for glasses that broke through manufacturing error and what did Oakley do ….. nothing!