Find below the customer service details of NZ Post. Besides contact details, the page also offers a brief overview of the postal service operator.
Head Office
7 Waterloo Quay,
Wellington, New Zealand
Support
Phone: 0800 501 501
Phone: +64 9 977 0102
Email: help@nzpost.co.nz
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About NZ Post
NZ Post is a state-owned postal service operator in New Zealand. Also popular as New Zealand Post, the company was founded in the year 1987 though it has a history of more than 180 years. Headquartered at Wellington, the key services include parcel delivery, letter delivery, logistics, freight and banking services. For the financial year that ended in 2021, NZ Post reported a profit of $32 million, much of it coming from the parcel segment. It offers delivery of parcels, packages and mail for both consumers and businesses. To book a letter or parcel, you can visit any of the nearest NZ Post outlet. You can locate one using address or city using the branch locator on the website. Additionally, you can find an address or postcode, or even print postage online.
By printing labels through the website you can now send parcels from the comfort of your home. You can safely pack and print the postage label, and pay for same using card online. Once your parcel is ready to be shipped, you can request a courier to collect same from your location or even have it dropped off at a NZ Post store. When sending packages overseas don’t forget to attach consignment notes, invoices and other related documents. As for costs, it will be primarily determined by the weight of the parcel. Once you register on the website, you can keep a track of recent orders, set addresses and much more.
Small parcels can contain weight of up to 3kg. When sending parcels within New Zealand, you can choose between Economy, Courier and Express. Under Economy you can expect delivery within 3 working days. Courier can be next working day, while Express will ensure the same is delivered same day. Economy and Express shipping options are also available for sending large parcels that contain weight of up to 25kg. Do note the prohibited items, dimensions and weight restrictions online before preparing your package. Speaking of letters, they can mostly weigh up to 500gm. When sending letters overseas, ensure they weigh less than 200gm. You have three options – Medium, Large and Oversize. Standard mail delivery within New Zealand can take up to 3 working days. For Australia, it can be 3-6 working days, and for rest of the world, it can be up to 10 working days. If you want to report a damaged or missing parcel, there is a form available on the website to report same. You are advised to report any damage within 10 days of delivery.
As for receiving parcels within New Zealand, you can choose to have it delivered at any of the collection points, at a PO Box, secure lockers or have it redirected to another address. Customers can track the status of their parcel through the tracking number online. For businesses, NZ Post offers a range of services including bulk mail, freight forward, warehousing and ecommerce solutions. Want to shop from websites in the UK and US? Through NZ Post’s YouShop you can now shop from your favourite brands and have it delivered to an address in the US and UK. If you are a collector of stamps and coins, navigate to the Shop section on the NZ Post website. Here you can shop for postage stamps, collectible coins, stationery, commemorative stamps and personalised mail. For queries or complaints on parcels, tracking, damage or others, reach out to the NZ Post customer service.
