Find below the customer service details of NY Waterway. Besides contact details, the page also offers a brief overview of the ferryboat operator.
Head Office
NY Waterway
4800 Avenue at Port Imperial Blvd
Weehawken, NJ 07086
United States
Belford Terminal
10 Harbor Way
Belford, NJ 07718
United States
Support
Phone: 800-53-FERRY
Phone: 800-533-3779
Email: wecare@nywaterway.com
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About NY Waterway
New York Waterway is one of the quickest, most trusted ferries in the world. It runs from New York to Jersey City, Tarrytown, Hoboken, Weehawken, Liberty Science Center, and Long Island Queens. The service, run by Port Imperial Ferry, each day carries around 30,000 commuters. It started its journey in 1986. The ferry sails 365 days a year, from 6.30 am to 10 pm. Weekend services are available on Saturday and Sunday from Midtown to Downtown.
The ferry service helps you avail the offer of valet parking and self-parking free of cost. If you did not find your luggage after reaching your destination, please feel free to contact the support by giving detailed information of your lost items and the day of journey. Generally, the lost items are held for one month. As for booking tickets, you can book one in a hassle-free manner for your ferry journey by using the NY Waterway app. The app also facilitates your journey by offering terminal maps, routes, notifications, and schedule. If the app does not work owing to technical issue, passengers need to buy a paper ticket. Do not forget to collect your receipt while purchasing a ticket. Children below the age of 5 years can travel free of cost. They have to fill up an application at any NY Waterway ticket office.
All one-way tickets expire one month after the day of buying. Passengers have to pay $2.75 for a ticket. Tickets can be purchased on your smartphone by installing the NY Waterway app. Payment for tickets can be made using any major credit card. For the uninitiated, you should activate your ticket as soon as you are in the terminal. All tickets purchased through app will be added to your account. They can accessed by navigating to the ‘Available Tickets’ tab.
To know details about ferry services and plan your schedule visit the official website. Speaking of the connecting terminals, the New Jersey terminals consist of Belford/Harbor Way, Edgewater Ferry Landing, Harborside Ferry, Hoboken/NJ Transit Terminal, Hoboken 14th Street, Liberty Harbor/Marin BLVD, Lincoln Harbor, Paulus Hook, Port Imperial/Weehawken and Port Liberte. The New York terminals consist of Beacon, Haverstraw, Midtown/W 39th St, Newburgh, Ossining, Pier 11/Wall St and Brookfield Place/Battery Park City. The Belford Middletown Ferry offers rush hour service to and from Midtown, Downtown and Jersey City.
No outside beverages or foods are permitted inside the ferry. Commuters can enjoy beverages from the concession stand. For queries on tickets, schedule, lost items, or others, reach the NY Waterway customer service.
