Technology Guide

ASUS ZenPhone 8: The infamous glitches and solutions

If you don’t want to spend a fortune on a well-configured smartphone, ZenPhone 8 is a worthy contender to go for. At an MRP of $699, the ASUS ZenPhone 8 comes with a compact design featuring a combination of powerhouse specifications. The ASUS smartphone packs an IP68 rated all-glass design(Corning Gorilla Glass Victus on the front and Gorilla Glass 3 on the back) tactfully packed in a sturdy aluminium frame. The ZenPhone 8 packs a stunning 5.9-inch, 1080×2040 pixels, 120Hz AMOLED display. The device houses a Qualcomm Snapdragon 888 5G SoC and an impressive rear camera setup combining 64MP f/1.8 and 12MP f/2.2 lenses.

To ensure decent battery life, the smartphone boasts a 4000mAh battery. It comes available in four RAM variants- 6GB, 8GB, 12GB, and 16GB. The 6GB variant offers 128GB onboard storage, while the 8GB version comes in 128GB and 256GB storage. The 12GB and 16GB versions both pack 256GB, respectively. On use, all the versions of ZenPhone 8 offer a decent overall performance. Still, a few users have found a few glitches also, which hampers experiencing the virtues of the ASUS made smartphone.

Happily, many of these glitches have already been recognised and addressed by ASUS via several updates; hence we recommend you to upgrade your ZenPhone 8 software to the latest If you are experiencing any. If the update doesn’t resolve the issues, read on to learn the manual fixes to get over them.

ZenPhone 8 Ramdump Issue

Many ASUS flagship devices are riddled with a strange ram dump issue. The problem occurs with the devices running on Qualcomm Snapdragon 888 chipset. The affected devices suddenly reboot to an all-black display, prompting “Waiting for flashing full ramdump.” On Reddit and official ASUS Zenphone help forums, the users had reported it happened when the phone was put to charge battery overnight, left idle, or during regular usage.

The only option to get rid of the Ramdump screen is to reboot your ZenPhone 8 into recovery mode by pressing the Power and Volume Up buttons together. However, the fix is not permanent, and the issue can reappear on the device anytime soon.

Another solution to the problem is to visit the nearby ASUS service centre, where the technicians will suggest you replace the device motherboard, which will cost almost half or one-third the price of your smartphone.

But before heading to the service centre, we recommend you reboot your device into FastBoot mode by pressing and holding the Power Button, Volume Up, and Volume Down buttons together until the FastBoot mode pops up. Next, hold the button until the phone’s FastBoot mode go active. Once active, release the power button, followed by the volume rockers.

Random Restart on Device

Several ZenPhone 8 users had recently experienced their device reboots when the device encountered problems while connecting to any WiFi connection. In addition, several users have noticed the smartphone reboots suddenly on idle mode or during regular usage, such as taking a call or growing the web. The problem has become more noticeable after installing the Android 12 OTA update on ZenPhone 8.

ASUS is yet to recognise the issue, but we are hopeful that the smartphone maker will address the issue in its upcoming update. Meanwhile, if you’re experiencing a glitch, we recommend resetting your smartphone by turning it off your phone. First, press and hold the volume down and power key together until it vibrates for a while. Once the device enters Recovery mode, press the volume up or down key to select “Wipe Data/Factory Reset.” Once the option gets highlighted, press the Power button to factory reset your device.

Overheating Issue on ZenPhone 8

Like most of the Snapdragon 888 SoC powered smartphones, ZenPhone 8 users, too, encountered the device overheating issue. Many Zenphone 8 users ranted, the device suddenly heats up while playing videos, graphic-intensive games or connected to other devices via Android Auto.

Users reported if they record a Full-HD video at 60FPS or more, they notice the camera gets turned off due to overheating issue. Happily, a few users have recently written on the help forum that the overheating issue on ZenPhone 8 disappeared after installing the latest OTA update.

Fingerprint Recognition Problem

The ZenPhone 8 flaunts an in-display fingerprint reader for added security. However, the feature is not as flawless as many of its competitors. Users found the fingerprint reader often fails to recognise the fingerprint, especially in standby mode. In addition, some users asserted that the device detects one finger pretty well but fails to detect others when someone registers multiple fingerprints.

Some ZenPhone 8 users, however, have claimed that turning on the Glove Mode fixes the issue. To turn on the Glove Mode on ZenPhone 8, open device settings, navigate to Advanced >> Glove Mode and turn on the feature. However, the option is a temporary fix, and many users still face the problem even after turning on the option. We hope ASUS will address the drawback soon and implement an effective solution.

Auto Refresh Rate Issue on ZenPhone 8

The ZenPhone 8 display supports three refresh rates- 60Hz, 90Hz, and 120Hz. However, suppose any user sets the refresh rate to auto. In that case, the display turns less vibrant by plotting less contrast, saturation and a noticeable green hue. In addition, some users have noticed the screen blink while switching between the home and app screen at a 60Hz refresh rate. A few have also noticed visible input lags on slower refresh rates. The problem also arises when the device’s display refresh rate is 60Hz or 90Hz. Thankfully, the device works great when you turn on the 120Hz refresh rate. So we would recommend you to turn on the 120Hz refresh rate and avoid the auto-refresh rate and lower modes.

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