Contact Nok Air: Find below customer service details of Nok Air, including phone and email. Besides contact details, the page also offers a brief overview of the airline. Reach the customer service below for support, complaints or feedback.

Head Office
Nok Airlines
3 Rajanakarn Building 17 Fl.
South Sathorn Road,
Yannawa, Sathorn Bangkok 10120

Customer Service
Phone: 1318
Phone: +662-088-8955

About Nok Air
Nok Air is a Thai budget airline that began operations in 2004. Thai Airways is a major shareholder in the airline which has its main hub at Don Mueang International Airport. Headquartered at Bangkok, the low cost airline allows booking of airline on the web and smartphone app. To search and book a flight, you can input the origin, destination, date and proceed to choose the best schedule. Payment for flights can be made using credit/debit card or cash at airport or nearest office. If you have an existing booking, you can view your reservation or manage the same by signing into your account. You can access the tools on the website to check flight status or schedule.

Skip the queues by doing a web check-in on Fliers enjoy free advance seat selection, WiFi on board and choice of food. On most flights, you can carry a free check-in baggage of 7kg. Baggage restrictions vary according to seat type. Three options you have consist of Nok Lite, Nok X-tra and Nok Max. Nok X-tra and Nok Max fliers can carry 15kg in checked baggage. You can purchase additional baggage online or at airport if you need to add extra bags. Details on baggage restrictions are available on the website.

As for the destinations, Nok Air connects fliers to and from Chiang Mai, Chiang Rai, Lampang, Mae Sot, Nan, Phrae, Buri ram, Khon Kaen, Loei, Roi Et, Sakon Nakhon, Ubon Ratchathani, Udon Thani, Chumphon, Hat Yai, Krabi, Nakhon Si Thammarat, Phuket, Ranong, Surat Thani, Trang, Hi Chi Minh, Yangon, NAnning and Zhengzhou. If you are a regular flier, register for the Nok Fan club to earn and redeem points on all flights. Other privileges include extra baggage allowance, priority check-in, among others. For more information or queries on payment, refund, cancellation, flight status, lost baggage, or others, reach the Nok Air support.


  1. I booked my flight from Chiang Mai to Surat Thani on 13th June. The payment has been taken but there is no email confirmation with my booking! Email me please!

  2. You spelt my name wrong on my ticket, we hafd just had suffered a robbery at a thai hospital..and you refused to let me on plane with my wife so i had to pay 750baht extra.
    Ill be making a complaint.
    Disgusting service.

  3. Maurice DESCHAMPS Reply

    had to travel with your company on Tuesday, January 8th between Bangkok and Buriram flight(theft) DD9606

    Booking Number 49740236

    I received a message on Tuesdays evenings indicating me that this flight was postponed in the following schedule that is 5:25 pm!!

    I contacted the customer service, the operator aspired at first that there was a problem of maintenance (sent I the report of intervention!!) I he is said that she lied, the flightwas moved because there were enough passengers, she agreed!!
    Moreover the flight(theft) of 5:25 pm was not full!

    Then I received another message indicating me that 2 flights were deleted!!
    I called up more of 10 times this number: 6620888955 by press on the sideline 9 to fall over in English, it is false, the message stays in Thai, problem noticed by one of your employees in the check-in desks which then to missing person!!!

    I finally arrived with almost 3 hours of delay!

    I am exceeded by this behavior of swindler and especially the way you despise your customers!!

    As a consequence I ask you in compensation for a free ticket between Buriram and Bangkok to use in 3 months.

    Should the opposite occur I am going to publish in the groups Facebook of European expatriates (several thousand subscribers) of which I am a member ( Retraites francais en Thailande,; Thailande Découverte; Deals expats Thailand; Francais en Thailand, Thai Visa, …) to tell this story and tell them the contempt which you have for your customers
    Idem on Tripadvisor!!

    I leave you 5 days to answer me favorably.

    Maurice Deschamps

  4. Hello
    I can’t reach anyone in English, the international customer service gives information in tHai.
    I need to cancel my flight following injuries to my leg .
    I can t logging to my flight ticket throw the site web : my booking is unknown
    Could you please contact me by email or phone

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