Next Head Office
Next Retail Ltd
Desford Road,
Enderby,ย Leicester
LE19 4AT
Phone: 0333 777 4577*
Next Customer Service
Phone: 0333 777 8000 (online orders)
Phone: 0333 777 8739 (store purchases)
Phone:ย 0800 58 777 58 (account queries)
Email: Retail.ComplaintResolution@next.co.uk (complaints)
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About Next
Next is a leading UK-based clothing retail chain founded by Joseph Hepworth in 1864. Next’s expansionย receivedย a tremendous boost after it firstย bought womenswear retailer Kendall and Sons in 1981. As of 2015, Nextย operated more than 500 stores in the UK and Eire and 200 stores in more than 40 countries. Headquartered in Enderby, Next employs close to 50,000 people and had sales of ยฃ4.0 billion in 2015.
To locate the nearest Next store to your address click here. If you prefer to shop online, visit the Next website where you can pickย from a wide range of categories that include dresses, jeans, shirts, shorts, jumpsuits, tops, t-shirts, lingerie, trousers, jackets, shoes and sandals. Visitors can also look for home furniture, kitchen appliances, lighting and decorative accessories, among others. If you are not located in the UK, you can shop from the international website Next Direct.
In a hurry? Use the Quickshop to add items to your cart and checkout. All you need is the directory number for the items you wish to order.ย Looking for a good bargain? Look out for the VIP Sale or End of Season sale, besides the regular offers and discounts running on the website. If you are constantly on the move, download the Next mobile app to browse the catalog on your smartphone.
Payment for purchases online can be made by Visa, MasterCard, American Express and Next Goldcard credit and debit cards, besides PayPal, Direct Debit, online banking and gift cards. After an order is placed, most items will be available to collect in stores the next day. If you require that it be couriered, standard shipping charges apply.
If you are not happy with your product, you can return same within 14 days of purchase. You can courier it or take it to the nearest Next store. Made to order items, cosmetics and grooming products, food, flowers and certain furniture cannot be returned. For more information or queries on new orders, refund, cancellation, payment, gift cards, store locations, or others, reach the Next customer service via phone or email.
