Head Office
401 Old Pretoria Main Road,
Halfway House, Midrand 1685
Johannesburg, South Africa
Customer Service
Phone: 0860 Neotel (636 835)
Phone: +27 (0) 11 585 0000
Email: consumers@neotel.co.za
Email: talk2us@neotel.co.za
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About Neotel
Neotel is a South African telecommunications company that began operations in 2006. Headquartered in Johannesburg, Neotel’s services include fixed line, wireless and wireline broadband services and business products. Neotel’s services are offered on a fibre optic backbone network. It manages Tier 3 Data Centres across the country. The consumer services are available in Cape Town, Durban, Ekurhuleni, Johannesburg and Pretoria suburbs. All 40 main cities and towns in South Africa are connected.
Neotel’s chief products include NeoFlex Data, NeoGo, NeoFlex MIFI, NeoBroadband Wireless, NeoConnect, NeoFlex Voice and NeoSmart. Under each product, you have a wide range of other products. For instance under NeoConnect, you have NeoConnect Express 200, NeoConnect HUAWEI F261, NeoConnect HUAWEI Desktop F202 and NeoConnect Lite K203i. Neotel offers lowest fixed line rates, devices with two slots, with some including Internet. NeoFlex Data for residential allows to connect multiple users and devices and allows users to enjoy reliable high-speed data with plug-and-play technology.
For new connections, you need to submit a valid ID proof, proof of residence, bank statement and latest payslip. For information or queries on billing, payment, cancellation, voice/data connections, or others, reach the Neotel customer service. For top up, online payment or checking coverage, you can simply visit the website.
Services are poor.I have a prepaid package with Neotel. What are the reason for stopping my prepaid service.Can you please contact me. The prepaid package will stop on 27 May.