Contact of Myer customer service (phone, email)

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Find below customer service details of Myer, Australia. Besides contact details, the page also offers a brief overview of the department store chain.

Head Office
800 Collins St,
Docklands VIC 3008,

Customer Service
Phone: 13MYER (13 69 37)
Email: [email protected]

About Myer
Myer is a leading Australian department store chain that has a history dating back to more than 120 years. Founded by Sidney Meyer in 1900, Myer sells products through brick and mortar outlets as well as through its ecommerce platform. Headquartered at Docklands, Victoria, Myer employs more than 14,000 and has stores spread across 60 locations. Products sold include menswear, womenswear, cosmetics, homewares, electrical goods and general merchandise. For FY2019, Myer had total sales of $2,991.8 million, with nearly 10% coming through digital sales.

Find a nearest Myer store using the store locator on the website. Currently, Myer has stores spread across Adelaide, Albury, Belconnen, Brisbane, Cairns, Canberra, Chadstone, Charlestown, Doncaster, Eastland, Frankston, Highpoint, Hobart, Knox City, Mackay, Macquarie, Melbourne, Perth, Robina, Southland, Sydney, Townsville, among other locations. For those who love shopping from the comfort of their homes, Myer operates an estore where you can purchase from a wide range of categories. The homepage features all the latest, trending and popular products. Discount hunters will find irresistible deals on the Sale section.

Some of the popular brands you can shop for include Levi’s, Guess, Forever New, Piper, Calvin Klein, Jack & Jones, Superdry, Van Heusen, Tommy Hilfiger, Chanel, Clinique, Dior, Clarins, Hermes and MAC. As for products you can shop, you have dresses, tops, coats, shirts, polos, jeans, pants, swimwear, shorts, shoes, wallets, watches, and jewellery. Other products you can shop include toys, books, electronics, home appliances, skincare, makeup and fragrance.

Shopping on can be done using Visa, MasterCard, Amex, PayPal and Afterpay. Register for a Myer credit card to earn points and other benefits every time you shop at a store or online on the website. As for shipping, you can opt for standard or express delivery during checkout. Customers enjoy free delivery on orders crossing a minimum purchase value. The standard delivery takes 4-7 business days for delivery to metro locations. Same day delivery is possible for items available in your state. You also have the option to shop online and collect the item from nearest Myer outlet.

Not happy with the product? You can return an item at store or via post within 30 days of purchase. Personal care products, perishable goods, furniture, hosiery, and altered and personalised products cannot be returned. The list of items and the exceptions are published on the Returns Policy section. Shop regularly on Myer? Register for the Myer One loyalty program to earn and redeem points on all purchases. There are three tiers available – Member, Silver and Gold. Members also receive exclusive offers and other benefits. By signing into Myer One account online, you can keep track of points earned and redeemed. The Myer One program currently boasts of more than five million members. For complaints or queries on store locations, payment, cancellation, refund, career, or others, reach the Myer support.

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  1. In the Melbourne city MYER. I wanted to buy a toy, was told by the staff that there was no activity, all kinds of cynicism, her name was Natasha. Two minutes later I saw her come out with an advertisement and asked again if there was an activity, she said yes. This inconsistency makes I was annoyed. When I checked out, I wanted to ask for a price match, and was told that there was no price match, so she asked me to wait for the manager. The wait was up to an hour. Then the manager came, She name is Shelly Karr. She asked me where I found the price, all kinds of tricky questions made me angry, and she said it would be a loss, unreasonable, can’t do a price match, and offered me another price, I compromised. After checking out, I waited A friend came to buy another one. When I got off the elevator, I met the manager. She actually followed us, went back to the counter again, and confirmed that my friend bought another one. Such a bad experience, makes me never want to shop at myer again!

  2. Myer Highpoint West Saturday afternoon 1pm during Black Friday weekend sales, store is busy, cash registers are busy and one of two change rooms in men’s section is extremely busy because the other had a sign saying it was closed. This is poor management of the store, poor management of covid rules as I was in a long tight queue waiting for the only change room. Many people would just walk away. I ask for the manager who comes down her name in Colette who defends the change room being closed for ridiculous reasons so I told that’s a pathetic reason then she offers to take me just me to change room upstairs so I replied to her how was that going to help the 30 other customers here. Again pathetic poor management and poor customer service. I’ve been a loyal and good customer of Myer for decades but today they lost me.

  3. This comment is about unacceptable customer service. I spoke to four members of Myers staff at the Warringah Mall store without one of them giving any suitable service. The first two were busy talking to each other and each said they were helping a customer and that I should seek another staff member. The third one said he was chasing up a customer request and that he would send another member to assist me. After a considerable period that never happened. The fourth was a junior who didn’t seem to know anything about the products he was representing, which were electric kitchenware items. Finally, a fifth person, an older Asian lady, provided excellent service and the sale was able to be made to my full satisfaction.
    I left thinking that there was inadequate training and low motivation for the first four members and that this reflects poorly on the whole store.
    Customer service should not be that hard to find but it took me a good thirty minutes to find it at the Warringah Mall store.

  4. Tried to call your Belconnen ACT store about finding on my return home I had been charged double for item of sleepwear . The automatic phone options allow you to choose an option for sleepwear, then disconnects you. Turns out they no longer have a phone there, so why hasn’t the option been removed? Waste of my time and phone money. Someone in women’s clothing took my number an hour ago but I am still waiting for a call back.

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