Contact of Myer customer service (phone, email)

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Find below customer service details of Myer, Australia. Besides contact details, the page also offers a brief overview of the department store chain.

Head Office
800 Collins St,
Docklands VIC 3008,

Customer Service
Phone: 13MYER (13 69 37)
Email: [email protected]

About Myer
Myer is a leading Australian department store chain that has a history dating back to more than 120 years. Founded by Sidney Meyer in 1900, Myer sells products through brick and mortar outlets as well as through its ecommerce platform. Headquartered at Docklands, Victoria, Myer employs more than 14,000 and has stores spread across 60 locations. Products sold include menswear, womenswear, cosmetics, homewares, electrical goods and general merchandise. For FY2019, Myer had total sales of $2,991.8 million, with nearly 10% coming through digital sales.

Find a nearest Myer store using the store locator on the website. Currently, Myer has stores spread across Adelaide, Albury, Belconnen, Brisbane, Cairns, Canberra, Chadstone, Charlestown, Doncaster, Eastland, Frankston, Highpoint, Hobart, Knox City, Mackay, Macquarie, Melbourne, Perth, Robina, Southland, Sydney, Townsville, among other locations. For those who love shopping from the comfort of their homes, Myer operates an estore where you can purchase from a wide range of categories. The homepage features all the latest, trending and popular products. Discount hunters will find irresistible deals on the Sale section.

Some of the popular brands you can shop for include Levi’s, Guess, Forever New, Piper, Calvin Klein, Jack & Jones, Superdry, Van Heusen, Tommy Hilfiger, Chanel, Clinique, Dior, Clarins, Hermes and MAC. As for products you can shop, you have dresses, tops, coats, shirts, polos, jeans, pants, swimwear, shorts, shoes, wallets, watches, and jewellery. Other products you can shop include toys, books, electronics, home appliances, skincare, makeup and fragrance.

Shopping on can be done using Visa, MasterCard, Amex, PayPal and Afterpay. Register for a Myer credit card to earn points and other benefits every time you shop at a store or online on the website. As for shipping, you can opt for standard or express delivery during checkout. Customers enjoy free delivery on orders crossing a minimum purchase value. The standard delivery takes 4-7 business days for delivery to metro locations. Same day delivery is possible for items available in your state. You also have the option to shop online and collect the item from nearest Myer outlet.

Not happy with the product? You can return an item at store or via post within 30 days of purchase. Personal care products, perishable goods, furniture, hosiery, and altered and personalised products cannot be returned. The list of items and the exceptions are published on the Returns Policy section. Shop regularly on Myer? Register for the Myer One loyalty program to earn and redeem points on all purchases. There are three tiers available – Member, Silver and Gold. Members also receive exclusive offers and other benefits. By signing into Myer One account online, you can keep track of points earned and redeemed. The Myer One program currently boasts of more than five million members. For complaints or queries on store locations, payment, cancellation, refund, career, or others, reach the Myer support.

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