Head Office
800 Collins St,
Docklands VIC 3008,
Australia
Customer Service
Phone: 13MYER (13 69 37)
Email: myer.csc@myer.com.au
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About Myer
Myer is a leading Australian department store chain that has a history dating back to more than 120 years. Founded by Sidney Meyer in 1900, Myer sells products through brick and mortar outlets as well as through its ecommerce platform. Headquartered at Docklands, Victoria, Myer employs more than 14,000 and has stores spread across 60 locations. Products sold include menswear, womenswear, cosmetics, homewares, electrical goods and general merchandise. For FY2019, Myer had total sales of $2,991.8 million, with nearly 10% coming through digital sales.
Find a nearest Myer store using the store locator on the website. Currently, Myer has stores spread across Adelaide, Albury, Belconnen, Brisbane, Cairns, Canberra, Chadstone, Charlestown, Doncaster, Eastland, Frankston, Highpoint, Hobart, Knox City, Mackay, Macquarie, Melbourne, Perth, Robina, Southland, Sydney, Townsville, among other locations. For those who love shopping from the comfort of their homes, Myer operates an estore where you can purchase from a wide range of categories. The homepage features all the latest, trending and popular products. Discount hunters will find irresistible deals on the Sale section.
Some of the popular brands you can shop for include Levi’s, Guess, Forever New, Piper, Calvin Klein, Jack & Jones, Superdry, Van Heusen, Tommy Hilfiger, Chanel, Clinique, Dior, Clarins, Hermes and MAC. As for products you can shop, you have dresses, tops, coats, shirts, polos, jeans, pants, swimwear, shorts, shoes, wallets, watches, and jewellery. Other products you can shop include toys, books, electronics, home appliances, skincare, makeup and fragrance.
Shopping on Myer.com can be done using Visa, MasterCard, Amex, PayPal and Afterpay. Register for a Myer credit card to earn points and other benefits every time you shop at a store or online on the website. As for shipping, you can opt for standard or express delivery during checkout. Customers enjoy free delivery on orders crossing a minimum purchase value. The standard delivery takes 4-7 business days for delivery to metro locations. Same day delivery is possible for items available in your state. You also have the option to shop online and collect the item from nearest Myer outlet.
Not happy with the product? You can return an item at store or via post within 30 days of purchase. Personal care products, perishable goods, furniture, hosiery, and altered and personalised products cannot be returned. The list of items and the exceptions are published on the Returns Policy section. Shop regularly on Myer? Register for the Myer One loyalty program to earn and redeem points on all purchases. There are three tiers available – Member, Silver and Gold. Members also receive exclusive offers and other benefits. By signing into Myer One account online, you can keep track of points earned and redeemed. The Myer One program currently boasts of more than five million members. For complaints or queries on store locations, payment, cancellation, refund, career, or others, reach the Myer support.
I’ve always been a huge fan of Myer but now I’m seriously wondering if their customer focus has shifted in a negative way.
On December 31st I ordered a fragrance pack (Black Opium) online. I was so pleased there was one left to purchase because I wanted to gift my friend her favourite perfume for her January birthday. My order was accepted and my 135 dollars extracted from my VISA.
I saw that same set I’d ordered online with Myer at another store that week that I could have purchased – but felt secure that my order would be on tots way very soon. But almost a week later I received a terse email saying my order had been cancelled due to unavailability and if receive my money back in 3-5 days.
It was too late then to purchase the pack at the other store. I was so disappointed. What sort of system takes money from a customer without checking availability? It seams to me as though their customers are treated with contempt now. I’ve lost faith in online shopping/ Myer Online- – what’s the point if you’re paying for something you’re not guaranteed of actually getting?
The email was terse and uncaring to the customer. Maybe they could have offered a similar pack so I felt more valued as a customer. Very poor service indeed. Myer Online needs to know their stock availability before they charge!! At the very least their email needs to reflect their remorse for the error in saying it was in stock.
Myer EASTLAND was packed with Christmas shoppers on Sunday. I was in the fragrance department and needed some assistance from the consultants before spending my $500 on gift sets. Both consultants were flat out serving customers with all types of goods such as hand bags, dresses and candles. The consultant I usually would be served by was busy on the register and the line of customers kept increasing. She was nicely asking customers to go around to another register, which some didn’t like. What are the overworked staff supposed to do? After waiting 25 minutes for help, I left and went to David Jones to spend my money! Where are the Myer staff? Why aren’t there Christmas casuals on the registers to release the consultants? Both ladies were very stressed. I think Myer are penny pinching and have lost a sale that would have paid for two casuals.
Today I had to return a dress which I bought online from Myers. The reason i had to return the dress is because it was totally different from what the photos showed online and didn’t fit right. Since my nearest Myer store is 3 and a half hours away, i had to send it through Australia Post.
Not only was I disappointed that I had to pay return postage, but then to discover that I had to pay more postage to return the dress then Myers had to pay to send it to me! I paid $9.90 when i ordered the dress but to return the dress had to go through Myers for the code. Before they gave me the Code, i had to pay $13.10.
On the 14/11/22 I rang the myer Highpoint store 7 times after 2pm. No one picked up the phone. I think the automated service does not work. It was so frustrating. I purchased a tv at Highpoint and my receipt could not be read as it was so faint. I could not send a photo of the receipt to the manufacturer. I bought it in 2019 and there’s something wrong with the tv so I needed a copy of my receipt for warranty purposes. After a long time I finally got through on the customer service number, only to be told I couldn’t get a copy of my receipt. Mind you they are kept for 3 years. I tried to ring the myer Ballarat store and once again, no one would answer. I even tried a different department. The automated service is awful and doesn’t work. You can’t even leave a message. As I live in Creswick I took my tv and receipt into the Ballarat store. A manager was so helpful and I did get a copy of my receipt thanks to her. If no one answers the phone it is very bad and poor customer service.
Hi, please put a sign on all Myer stores “The Customer is always wrong”. Went to City store for male shoes as a happy eager customer to buy shoes. 10 min later walked out annoyed, confused and shoeless. After I said the shoes were too tight, I was told, emphatically, by the so-called customer service officer that they were not tight, the leather would stretch. For 50 years I’ve been wearing shoes – I know when they are too tight. This so-called customer service officer refused to listen to me, and insisted I try the shoe on again. Meanwhile, she was fiddling with the shoe for ages, so I reached out to put the shoe (which I already know is too tight) back on – she then accused me of snatching the shoe from her, like some violent act. All I wanted to do was buy a pair of shoes that fit me. Good bye Myer forever – hello online buying. When you don’t reach your next sales targets – you now know why. AND DON”T BOTHER REPLYING.
Poor Customer service at Myer. I had not been to Indooroopilly for over two years and had to to find a wedding outfit. The women I encountered were rude and unable/willing to assist in any way. I was told I would be better off going to another centre on the other side of the city. When asked for an item in the area one lady just waved at back wall and left. I left The shopping centre and will not return unless I really have to and never again to Myer. So disappointed.
I am frustrated beyond words. I wanted to order towel set online. 2 of the set were only available in store. I live in the country so could not do so. Thought I would order all the set by phone. What a joke! I rang the 13 number and was hung up on twice – I wasn’t rude! There are no numbers for stores to ring them. Those automated bots are an insult to customers and I NEED TO SPEAK TO A HUMAN and order.
In the Melbourne city MYER. I wanted to buy a toy, was told by the staff that there was no activity, all kinds of cynicism, her name was Natasha. Two minutes later I saw her come out with an advertisement and asked again if there was an activity, she said yes. This inconsistency makes I was annoyed. When I checked out, I wanted to ask for a price match, and was told that there was no price match, so she asked me to wait for the manager. The wait was up to an hour. Then the manager came, She name is Shelly Karr. She asked me where I found the price, all kinds of tricky questions made me angry, and she said it would be a loss, unreasonable, can’t do a price match, and offered me another price, I compromised. After checking out, I waited A friend came to buy another one. When I got off the elevator, I met the manager. She actually followed us, went back to the counter again, and confirmed that my friend bought another one. Such a bad experience, makes me never want to shop at myer again!
Myer Highpoint West Saturday afternoon 1pm during Black Friday weekend sales, store is busy, cash registers are busy and one of two change rooms in men’s section is extremely busy because the other had a sign saying it was closed. This is poor management of the store, poor management of covid rules as I was in a long tight queue waiting for the only change room. Many people would just walk away. I ask for the manager who comes down her name in Colette who defends the change room being closed for ridiculous reasons so I told that’s a pathetic reason then she offers to take me just me to change room upstairs so I replied to her how was that going to help the 30 other customers here. Again pathetic poor management and poor customer service. I’ve been a loyal and good customer of Myer for decades but today they lost me.
This comment is about unacceptable customer service. I spoke to four members of Myers staff at the Warringah Mall store without one of them giving any suitable service. The first two were busy talking to each other and each said they were helping a customer and that I should seek another staff member. The third one said he was chasing up a customer request and that he would send another member to assist me. After a considerable period that never happened. The fourth was a junior who didn’t seem to know anything about the products he was representing, which were electric kitchenware items. Finally, a fifth person, an older Asian lady, provided excellent service and the sale was able to be made to my full satisfaction.
I left thinking that there was inadequate training and low motivation for the first four members and that this reflects poorly on the whole store.
Customer service should not be that hard to find but it took me a good thirty minutes to find it at the Warringah Mall store.
Tried to call your Belconnen ACT store about finding on my return home I had been charged double for item of sleepwear . The automatic phone options allow you to choose an option for sleepwear, then disconnects you. Turns out they no longer have a phone there, so why hasn’t the option been removed? Waste of my time and phone money. Someone in women’s clothing took my number an hour ago but I am still waiting for a call back.