Head Office
Monki H&M Hennes & Mauritz GesmbH
Kirchengasse 6/6,
1070 Vienna, Austria
Customer Service
Phone: 0800-700078 (Austria)
Phone: 0800 6648194 (Germany)
Phone: 78775355 (Denmark)
Phone: 0771-404049 (Sweden)
Phone: 0343 4878781 (UK)
Phone: +44 (0) 343 487 8781 (others)
Email: customerservice@monki.com
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About Monki
Monki is a fashion brand founded in the year 2006 by brothers Adam Friberg and Lasse Karlsson. Monki sells smart, bold and street-style fashion wear for women.
The brand operates a number of physical stores across the globe. Shoppers can locate a store using the ‘Find a Store’ option on the official website. The website showcases the various types of women’s clothing with clear description and HD images. Shoppers can browse through categories ranging from dresses, tops, trousers, shorts, jeans, coats, jackets, sweatshirts, hoodies and knitwear. There is a size guide given besides every product to help one select their correct size.
The brand also offers footwear and accessories such as shoes, socks and tights, hats, scarves, gloves, bags, wallets, belts, jewellery and sunglasses. Customers can stay connected with the brand on their digital media platform through Facebook, Instagram and Twitter. Payment for purchases online can be done using major credit cards. Shoppers can claim a refund or get an exchange of item done in case they are unhappy with the products. For exchange and refund, the products should reach them within 30 days. Customers can reach the support through email or phone.
If one wants to shop according to varied categories like coordinates, prints, gym wear, work wear, then Monki has a separate segment for shopping according to these categories. One can also shop the look from their Instagram portfolio by clicking on an image in #monkistyle and shopping the garments and accessories directly from the website. The site accepts payments through PayPal, Visa and MasterCard. They offer quick shipping and easy deliveries of overseas orders via DHL courier service. Sign up for the newsletter to get interesting updates and news on new launches.
Monki currently ships to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and United Kingdom. For more information or queries on store locations, refund, shipping, cancellation, or others, reach the Monki support.
I purchased some items in the Monki shop in Buchanan Street in Glasgow yesterday afternoon 21st September and was asked for 10pence for a paper carrier bag, when I questioned this I was given a rather curt reply by one of the two girls serving at the till, not very pleasant at all. As I turned to leave the shop my grand daughter who was with me in the shop noticed one of the girls making a face at me behind my back. This is not acceptable from one of your staff, neither of the girls had a nice manner and should be taught about customer relations. I was not rude to them and only questioned the price of the paper bag.