Head Office
The Men’s Wearhouse, Inc.
6100 Stevenson Blvd.; Building A
Fremont, CA 94538
United States
Customer Service
Phone: 1 800 776 SUIT (7848)
Phone: 1 877 986 9669
Phone: 1 855 267 8087 (Canada)
Phone: +800 400 20060 (Australia)
Email: customer_service@tmw.com
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About Men’s Wearhouse
Men’s Wearhouse is a fashion retailer founded by Robert Zimmer and George Zimmer in 1973. Popular for the suits and tuxedos, Men’s Wearhouse currently operates more than 700 stores across several US locations. It designs, stitches and sells suits, sport coats, slacks and tuxedos. The stores have expert stylists and tailors to help customers with the perfect design and fit. The company’s headquarters covering 47 acres distributes tuxedos and suits to all the Men’s Wearhouse stores. Every 3 hours more than 2,500 tuxedos are delivered. Also, each year Men’s Wearhouse rents more than 3 million tuxedos.
Customers can use the store locator on website to locate a Men’s Wearhouse outlet nearest to address. You can also shop for formal wear, casual wear and fashion accessories on the website. The homepage features some of the latest trends and styles added to the catalog. Navigate to the Sale section if you are looking for hot discounts on suits, coats and other apparel. You will find both clearance stocks and items carrying special deals. The categories available to shop include suits, sport coats, shirts, pants, sweaters, outerwear, shoes and accessories (ties, belts, glasses, watches, tie bars, pocked squares, scarves and wallets). The suits also include vests and tuxedos coming in standard/slim or custom fit. Some of the top featured brands include Awearness Kenneth Cole, Ben Sherman, Calvin Klein, Tommy Hilfiger, Esquire, Joseph Abboud, Lauren by Ralph Lauren and Pronto Uomo.
Products on the website can be filtered by style, color, size and price. If you need a custom suit, visit one of the nearest store, choose from hundreds of fabrics and styling options and place your final order. Most custom suits are delivered within 2-3 weeks. Check with your local store before confirming the order. Short on cash? You can rent a tuxedo with a pre-style package. You can have the rented tuxedo shipped to your address or even collected directly at store.
Purchases on Menswearhouse.com can be made using Visa, MasterCard, Discover, American Express and PayPal. Free standard shipping is available to orders that cross a minimum value. Orders get processed within 1-2 business days. For faster delivery customers can opt for rush or express shipping. Rates vary according to the delivery service. As for return policy, Men’s Wearhouse offers a 90 day return policy since date of purchase. Refunds will be processed within 10 business days and the amount refunded in the original form of payment. Regular shoppers can register for the Perfect Fit rewards program to earn and redeem reward points. Members receive membership points and reward certificates and get access to exclusive membership coupons as well. For more information or queries on store locations, payment, refund, cancellation, career/jobs, or others, reach the Men’s Wearhouse support.
On 11/22 I went into men’s Wearhouse to find a suit for my wedding. The suit I was interested in was the right color, but the wrong fit. The tailor and sales associates told me they could move the button and tailor the suit to make the suit a better fit. The suit didn’t feel comfortable and was very boxy for my slim fit figure. They assured me they could tailor it to fit better so I agreed. 2 days before the suit was supposed to be finished, I called to cancel the suit, because I we changed the colors of our wedding, and I had tried on 3 other suits from different places that fit WAY better. Much more comfortable, better quality, and fit my slim figure. Men’s Wearhouse had already finished alterations on my suit, so I came in today to try it on, thinking If it fits, Ill just wear a different shade of blue than everyone else. The suit did not fit. It’s still boxy, the chest pops out, and the pants are now an inch or two shorter than I wanted them. The store manager brought out the tailor and he said they had NOT done alterations to the suit other than moving the button. He said there was nothing he could do to make the suit fit me better. The manager told me it’s because it’s a cheap suit, I just wont fit like I want it to. She told me that since it was altered, I could not get a refund. She said men’s Wearhouse has new owners and they won’t anyone make returns after alterations. No one apologized or showed any compassion (other than our original sales associate “Jay” who was kind and empathetic). I tried getting store credit, or maybe even a discount, but left with nothing. I left feeling swindled, un happy, un satisfied, with a suit for my first wedding, than not only is the wrong color, but also doesn’t fit. I hope the new owners of men’s Wearhouse know that I’ve been treated poorly, and I am so far from satisfied that I feel like telling every single person I can to avoid Men’s Wearhouse. So much for the Slogan “You’re going to like the way you look, I guarantee it.”
Order #8101 66 36335. I wish to extend my sincere appreciation for the effort you took to find and expedite my order which had gotten lost somewhere in the system. My order arrived today and the item exceeded expectations. The only person I know to reference to acknowledge is consultant WCG7.
Thank you to everyone involved in making me a very happy customer.