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Contact of McDonald’s Philippines customer service

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Contact McDonald’s – Philippines: Find below customer service details of McDonald’s, Philippines, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
16th Floor Citibank Center Bldg.
8741 Paseo de Roxas St.,
Makati City, Philippines

Customer Service
Phone: 86-2-36 / 02 863 5490 (Metro Manila)
Phone: 32-348-6236 (Cebu)
Phone: 82-228-6236 (Davao)
Phone: 49-838-6236 (Laguna)
Phone: 46-878-6236 (Cavite)
Phone: 43-318-6236 (Batangas)
Email: [email protected]
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About McDonald’s Philippines
McDonald’s began in Philippines with first restaurant opened in Manila in the year 1981. The fast food restaurant chain offers a wide variety of burgers, fries, drinks and desserts on the menu. McDonald’s currently has close to 37,000 restaurants worldwide. The American fast food chain operates from its headquarters at Chicago. Today, one of the world’s largest restaurant chain, McDonald’s operates in more than 100 countries and serves over 69 million customers.

McDonald’s began expansion across Philippines around 1991. McDonald’s Philippines is fully Filipino-owned and currently has more than 500 restaurants across the country. You can use the Store Locator on the website to locate an outlet nearest to your address. You can also order a burger over phone or online on the website. You can order burgers, desserts and drinks on the website.

The menu includes Cheesy Burger, Big Mac, Double Cheeseburger, Crispy Chicken Sandwich, Quarter Pounder with Cheese, Fillet-O-Fish, Cheeseburger, Burger McDo, Fries, Ice Creams and Hot/Cold Drinks. For the full list of items, you can download the menu on the website. For more information or queries on store locations, menu, online order or others, reach the McDonald’s Philippines customer service.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.

29 Comments

  1. I want to share my experience here at Mcdonalds, SM Masinag.

    The place is very clean and the environment was very pleasing. also the crews are all cheerful in welcoming the customers and helpful in a way, especially to the senior citizens. I commend the cashier, Ms. Angel cause she is very attentive, welcoming and she’s serving a beautiful smile and energy . It was a wonderful experience and i will dine again soon. maybe a two with my friends or my family.

  2. Jameson Arabia Reply

    Hi so we did order some food at McDonalds Biñan Laguna twice yet the order is way too long to get it took us 3 to 4 hours to update and response and says they’re just about to leave the store and the time we call them they usually dropped the call or answered it then hang up on it or answered it then no one answer to all of my questions they make me look like im idiot and i can hear them at the background noise laughing and chatting also they keep dropping my calls. We even texted them because we’re so hungry and want some update about the food we ordered, called and text them so many times yet no one answered. We even pay through debit card thats why we cant cancel the order.

  3. Hi, Mcdonald’s SM DASMARIÑAS! I just want to share my store experience with you. Yesterday, I bought a chicken burger meal and asked for ketchup packets from your crew named Regine. She is wearing a green uniform. She reminded me to sanitize my hands first before eating my meal amid the coronavirus outbreak. It’s amazing to know that you got an employee who smiles a lot and concern about the safety of your customers. Thank you!

  4. Earlier today, Me and my husband left Mcdo Quezon Ave (right in front of the Fisher Mall) after we ate generous amount of food that we ordered. 1hr after we left I realized I didnt have my wallet with me that comes with all of my cards and a money worth 19k. I was worried sick because someone might took it without any intention of giving it back. But luckily when we came back, two of your good service crews Mr. Lito Lubiano & Mr. Renz Castillo, Under Chief Randy Joven, kept and secured it with their safe hands. They didn’t even hesitate to count it in front of me and thankfully, everything were completely fine. I even offered a small reward just to show my appreciation but they gladly rejected it and instead asked me to come here and just share my good experience about their good deed. Pls give this people a good pat in the back. They really do deserve to pe praised and be successful. God Bless all of you! :)

  5. Rosalyn Villanueva Reply

    I ordered today, 30 November 2019. Included in my order are two (2) chocolate pies. One pack contains an apple pie. My daughter was so disappointed because this is the first time she will gonna taste the chocolate pie. Hope you’ll be careful next time. I dont if it is an honest mistake or they just run out of chocolate pie and hoping they can get away with it.

  6. Leah Enriquez Reply

    I left my phone at McDonald’s Padre Faura this evening. Good thing Ms. Mariel and Mr. Manukil found and kept it safe. Big thanks to the crew and security staff of McDonald’s Padre Faura for the assistance and help. Keep up the great service!.

  7. I’m here to say my appreciation and lots of thanks for very enticing service of your store. Sir Ian and sir Adonis served with smile. The food is very presentable and tasty. That really made my birthday very special. I’m planning to celebrate my next birthday to Mcdo Aguirre again and recommend your store to my friends. Your store is not just good for bday party but also to other party celebrations maybe. Thank you so much and God bless you all!

  8. Eric Manese Reply

    I would like to lodge a complaint regarding an unfavorable incident I had this evening at the Mc Donald’s branch at the Fishermall in Quezon City.

    I went there at around 8:35 pm and punched in my order using the new automated system. I have done this before but then, one of the roving crew approached me and gave me assistance. After payment at 8:43pm indicated in the recipt, I found a seat near the claim counter and waited for my transaction number 308 to appear. As soon as it did, a male crew came to the counter and called out my number. He eventually asked me if I was willing to wait for my order. I agreed and went back to my seat.

    15 minutes later, my transaction number 308 disappeared from the screen. I waited for my order but after another 15 minutes, I approached the claim counter and asked the female assigned, “”wala pa ba yung 308?” She ignored me. I waited and noticed that there was a lady to my left who was also making a follow up on her order. There was a tray of food on the counter top and the lady was asking if it was her order. But the assigned female mumbled that it was incomplete. And left the counter again and the tray of food to get cold. When she came back, I asked about my order again and presented my receipt. Without saying anything, she took it from my hand and placed it on a small panel on top of the ice cream dispenser. About 5 minutes after, I became frantic. In my mind, I was thinking, do I have to wait for another 15 minutes?” I was really very hungry and mind you, I am a diabetic.

    At that point I went to the cash register machine and blurted in an angry tone, “Saan ang manager dito?” Surprisingly, he was in front of me instantly and I started complaining that I was told that Inwill get my order in 15 minutes and yet more tham 30 minutes had past and there was none. He went in the kitchen area and when he came back he told me it is already being assembled? I heard him say sorry but I was upset and so hungry so I demanded a refund so that I can take my money and eat elsewhere. When I shouted, “E refund mo ang bayad ko!” The manager responded harshly, “e sige e refund.” He then took his card and started swiping it on the cash register machine. I noticed the words “refund payment” flashing on the small monitor of the CRM but he kept swiping it again and I. My hands were shaking and my bidy was trembling at that point probably because of the anger, tension and hunger that I was experiencing. As he continued to swiped his card repeatedly, I told him that the female assigned at the claim counter ignored me. I told him that what made me mad is because no one is updating me with my order. I even told him, “Tingnan mo yung resibo, nagbayad ako ng 8:43pm, anong oras na!” It was about 9:25pm already.

    He still kept swiping. I did not keep track of how many minutes he kept on swiping the card as if he was delaying the transaction. I got fed up and left after saying,”Sa inyo na yan!”

    If you will notice, I failed to mention the name of the female at the claim counter and the manager. I had no intention of knowing their names because I had ni intention of lodging this complain. All I wanted was to get my food and eventually, when my order did not show up, I wanted a refund which I have forgone out of disgust.

    Inhad a heavy heart after the incident but I was walking out of the mall, I wanted to just forget the incident but to remember not to go to the Mc Donald’s Fishermall branch ever. However, on my 45 minute ride home, everytime I see a Mc Donald’s oulet or sign, I feel traumatized.

    May I say that I regret to have raised my voice when I reacted to the incident. However, my work is also service oriented, and in our Office we try to always wear a smile and interact pleasantly with our clients.
    The female crew assigned at the claim counter was not accomodating. Aside from wearing a frown, she does not respond verbally. As I know, frontliners should be interactive and congenial. We also encounter clients in our Office who have issues. In cases like this, we still treat them with respect and put on an apologetic disposition. The manager of the Ma Donald’s Fishermall branch. Had a serious look when he faced me and became an angry frown when I demanded a refund. As I mentioned earlier, he harshly swiped his card on the cash register machine repeatedly for reasons I do not know. He also did not address me as sir.

    For whatever this complaint is worth, And considering the other negative comments I have read on this page, it is my hope that appropriate resolutions would be made to avoid incidences like this so that the good name of your Company would not be tarnished.

    The main issue here

    At that moment, I went to the cash register area and shouted

  9. gracelyn alaura Reply

    We would like to thank Mc Donalds Mandaue National Highway for a warm greeting for my sister’s birthday. It was indeed wonderful and surprising and it made this day more memorable for us.

    Thank you so much sir john paul

  10. I went to McDonald’s Muntinlupa, near the municipality. The cashier in the take out area was very rude. I ask her why is there extra charge for the mayonaise in my crispy chicken sandwich when I always request it to the other stores for free. She could have answered me in a nice way but instead answered me with an attitude, right there, I was already pissed with the tone of her voice, but that did not just end there, she went to the main counter to get our orders, but suddenly return to the take out area just to answer back again to me with a high tone of “DATI KASE LIBRE LANG NGAYON MAY BAYAD NA” and I was shocked, coz she just went back to the take out area just to say that to me with a high tone. I can see already how pissed she was but I was confused also, what did I do to make her pissed like that when I just ask if why is there an extra charge, and the tone I used to ask her was like Im just confused and not complaining at all. And when she got our orders from the main counter, she put the paper bag (where my order is) infront of me, and she entertained others order by handing their orders to them and repeating to them what they ordered and what inside their paper bag, and mine was just neglected infront of me. I dont know if im going to get the paper bag infront of me because it might not be my order since she never say so, she never looked at me and talked to me like my orders ready or complete or any signs that the paper bag she put infront is mine. At that time I was ready to make complain for the behavior she presented, and cancel my order instead but too tired to make an effort to do such things. Once i made a complain and cancel my order, there will be a long process. Managers will try to appease me, and it will take a lot of time just to cancel my order. And im already tired since I just got out from work. If only I can get compensation for this inconvenience. Terrible experience it is. I’ll never forget her name, “Mhaya”. Sooooo disappointed

  11. Christopher Espino Reply

    To the Management of Mc Donald’s:

    I have a concern regarding the incident happen last Saturday June 8, 2019 at Mc Donald’s Monumento Branch near the Victory Liner station. I ordered 2 Happy meals and a Big Breakfast meal, but the crew doesnt give me any toy and I asked the crew about the strawberry jam that it is included in the Big Breakfast Meal and the crew asked me what is that, so I called the attention of the store manager. I asked the store manager about the strawberry jam and unfortunately he told me that what is that. I told him that it is your product how comes that you didnt know your product and he still argue with me and he told me that it is not the strawberry jam, instead he told me that it is a strawberry syrup. Because of this incident I forgot already to claim the 2 toy’s of the Happy Meals I ordered. The name of the store manager is Mr. Mark Santiago that insist that the called for the strawberry jam that it is included in the Big Breakfast meal is strawberry syrup. Can I hear any action from your office regarding to what happen and I encountered in your store branch manager and crew at Mc Donald’s Monumento branch near the Victory Liner Bus station. Thank You

  12. Two of my girls (both 6 years old) were signed up for Kiddie Crew experience in Naic, Cavite McDonald branch. It was a five-day experience that my kids raved about after each session. They loved being and around other children and the McDonald Crew, Kristin Kei Pugeda. She was very informative and made it easy for the children to follow along. Kei showed them how McDonald crews prepare meals, greet customers, drive thru interactions and many other tasks. During the daily session (3 hours), they were given lunch meal of which they helped prepared. The experience taught values formation such as giving, encouraging participation, being kind and patient to others. It was also a good experience for social and emotional development. Thanks McDonald’s for starting Kiddie Crew program. Thanks Kei for taking good care of my girls, Margaret and Jenna.
    God bless!

  13. This is a complaint I wish to send to the management of McDonald, Philippines. I was eating my late night dinner yesterday (June 7, 2019) at around 10:00 pm at McDonald branch located at Mindanao Avenue corner Tandang Sora street, Quezon City when for unknown reason, the glass door near me suddenly broke up sending small glass splinters to adjacent space. Since I was seated adjacent to the door, I suffered an avalanche of splinters that brought me to almost state of shock. I was unable to move for a few minutes. During this time I was expecting the store crew to check my condition but then they only focused their attention on cleaning the glass rubbish.

    No one of the crew cared to check my condition for almost a period of 20 minutes. At that point in time and feeling some pain on my forearm I started complaining and requested the presence of the manager on duty (Ms. Cris Maristela) and her male assistant. It is only that time that the Manager check if Im hurt or not and whether I want to be brought to the hospital or to a doctor, I would have appreciated that if only the offer was made much earlier. I also couldn’t believe that I was also offered a replacement of my meal as small pieces of broken glasses were already mixed with my meal. I felt embarrassed by the offer since what I experienced is almost a shower of broken glasses.

    The concerned employees should have shown their empathy much earlier following the incident as I believe the welfare of the customers should come first. I would like to commend the comforting words of the security guard on duty and his concern on whether I suffered any injury.

    To check the veracity of my statements, the management can perhaps go thru the record of their CCTV.

  14. Slightly unsatisfied..
    My friend ordered nuggets to go. The crew asked for the sauce. In the receipt, it was indicated my friend said barbeque sauce. But when she arrived in the office, there is only ketchup in the bag.

  15. Archie Sacno Reply

    Dear McD Management,

    I would like to raise a complain about the unavailability of Burger McDo.

    Around 4:00 AM in the morning we decided to take our breakfast in McDo – North Drive Labogon Mandaue City. I order Chicken Mcdo and Chicken Filet for my wife. We also ordered Ala King, Hot Choco, etc. for take out (for my nieces waiting in the coming bus from NBT) since were heading to Daan Bantayan.

    After I finished my Chicken McDo, i decided to have an additional order. I then walked towards the counter area. I ordered two Burger McDo without drinks but Chistine (cashier) said that the product is not available because ‘Shemae’ (the crew at the kitchen) is preparing for breakfast. I then saw her cooking eggs and pancake on the griddle.

    I just want to eat a Burger McDo, and I believe it’s one of the core products of McDonalds. The manager (I dont have her name bec. she’s wearing a jacket and i dont mind asking it) approached us at our table and tried to get my name and contact number. I did not give the information she’s asking for confidentiality purposes.

    I want an explaination from the store manager & upper management and I want you to know that I feel bad about what happened.

  16. MC Brisuela Reply

    I would like to commend your crew, Angelica, for being so welcoming and serving us with a smile when we dine at Mcdonald’s Greenhills. She’s very hospitable assisting our youngest brother and my lola. Keep having persons like them in your company. She is definitely an asset.

  17. I just want to share my experience here at Mcdonalds Greenbelt 1. The place is clean and the crews are all welcoming and helpful. I commend the branch manager Mr. Joseph Santiago, he is very accommodating to the customers and always make sure that he attends to all the needs before hand. It was a wonderful experience and we will dine again soon.

  18. Bryan Pasos Reply

    For all their efforts that led to satisfactory feedbacks from myself and my colleagues, I would like to express my gratitude to the whole crew of McDonald’s Pioneer Reliance. They really put so much effort to making sure every set of meal an enjoyable one. Two thumbs up!!!

  19. I have been a regular customer of McDo Barangka since it’s closest to my residence.

    Recently, they have opened a claim counter, so instead of you getting your food after payment, you’d have to claim it (or in my case this morning, food gets served to you). I noticed that ever since this change, the food served is always cold. Obviously, this change in procedure isn’t ok and I hope they could go back to the usual way of serving their food.

  20. I was an avid customer at MC Donald located at MacArthur Highway Telabastagan,City of San Fernando,Pampanga. I always go and eat there because its closer to our building. I place my order and gave my Senior Citizen card to one of the cashier. And when the cashier call the Supervisor to scan the card so I can get a Senior discount. When the cashier call the Supervisor, it took him a while before he came to the front counter. The cashier kept on calling him several times before he came to the front counter. The Supervisor name is Paul John Passion, very rude and very disrespectful to Senior Citizen. I don’t know what is his motives when he took a picture of my Senior Card. When I’m about to take his picture on his ID he covered it with his hand. I’m calling your attention to solve the problem with that guy. He has an attitude problem. He should not be working to your establishment because he is a disgrace with your fast growing company. I will never never set foot to McDonald anymore.

  21. ROSAURO M. PEREZ Reply

    This is a complain on McDo Delivery. This morning my son ordered on line on your McDo Online ordering… the orders were delivered. But we repeated the process and ordered at 6:13 pm for our dinner and followed up at 7:45. at 8:02 we received a call that they are to deliver the food in 30 minutes after 30 minutes but at around 9:10 i received a text from 09203189808 that they cannot deliver our order because our place wasn’t their area. so we were flared up… so we called who ever texted us… we waited for almost 3 hours… we havent taken our dinner at 9:30 with my 2 young sons ages 9 and 10. my wife talked to the manager on duty in Tarlac Romulo branch… and even the call center agent who took our order.. we decided to cook for our dinner at 10 pm and ate our dinner very late… then at around 11:13 delivery man of that branch called that he was already in the area…Please call the attention of this branch MCDONALDS Tarlac Romulo and attend to our complain

  22. Honest and trustworthy crew at mcdo sm cabanatuan branch, I left my phone there last november 30,2018 thankful to the crew who found it i was able to get my phone back

  23. Khayryll Faith B. Ola Reply

    We had a Birthday Party last October 28, 2018. It was a great party. The kids enjoyed it as well as the adults. They enjoyed the party most especially the food. I would like to commend May Carpio and Joyce Flores for facilitating the event well. They are nice and very accomodating. Thank you McDonalds!

  24. Volet Constantino Reply

    Hi, I just want to inform you of our 2nd time experienced with your McDonald Stores. My husband & I used to go to drive thru of your stores. One of which was in Baler corner Roosevelt. This is our first time experienced. We bought 3 Sausage Mcmuffin with egg. 2 of these are for my husband who is already senior citizen. While we are eating on our way, the 3rd sandwich is not as big as the two we consumed. We noticed that there is no egg & cheese on it. Just the burger. My husband has no choice but eat it. He has big appetite. As we checked our bill, we paid the correct meal. He plans to revisit this store to complaint but unfortunately time did not allow him to do so.

    Today, we experienced this again at your branch in E. Rodriguez. But this time, it was not successfully done. My husband told the person in the counter are our orders complete? You might give us wrong order like in your other branch. I immediately inspected the sandwiches while looking at your staff,luckily same with our first experienced only burger sandwich on it placed in the last piece in the paper bag. Then your staff suddenly said, sorry then give immediately the other paper bag with the same sandwich we originally ordered. He did not even get out of his counter to change it. Is this really happening in your branches. Your customer trusted your staff that what their orders are completely given. What is wrong with your staff. Do you know this thing?

    Please investigate on this and give us feedback. We have been patronizing your store ever since. Thank you.

  25. McDonalds Philippines’ delivery service is so poor. I think there is something wrong with the assignment of stores to deliver and McDonalds is not flexible to listen to client’s suggestions.

    • I just would like to thank and commend mr. Ulyses Naad and mr. Carlo Bonita at Mcdo Gmall Davao for accomodating my complaint about the insufficient change given to me. There was an immediate action taken and they all handled it well including their crew. I’ve never experienced being treated this way by a fastfood restaurant. Having that said, i truly would recommend mcdo. Aside from the delicious food they serve, it’s the heart and the willingness to serve truly makes them exemplary. I also hope that all employees observe and practice this simple acts of kindness and servitude. I also look forward to seeing them promoted.

  26. unknown user Reply

    I’m bringing this attention to all of you. Kindly visit Mcdonalds BGC at Taguig and see how poor their services they have. 1st, no ice available, 2nd they’re going to take all of the order. then make it 1 by 1. So the customer will wait for 30mins before they can take their order. How is that fast food? Please we will appreciate if you shutdown the bldg. thankyou

    • Today is Christmas. My family went to McDonalds Consolacion Branch, Cebu for our usual McDo meals. What a big disappointment to find out their toilet has been out of service, and for close to a week already! This is a huge letdown from Mcdo’s kind of customer service, specially during this season! Isn’t there any sense of urgency to be able to address your customers’ comfort after partaking of Mcdo’s food? Does maintenance really take that long 7 days?

      Whatever excuses there are, please elevate this issue to your Engineering team for prompt solution and closure. Thank you.

  27. The customer care number for Metro Manila is incorrect. The one published here is for their delivery. McD’s customer care hotline for Metro Manila is 02 863 5490, which is printed on their receipts.

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