M&S Head Office
Waterside House,
35 North Wharf Road,
London, W2 1NW
Phone: 020 7935 4422
M&S Customer Service
Phone: 0333 014 8000 (UK)
Phone: +44 208 090 9564 (international)
Phone: 0333 014 8423 (Sparks program)
Phone: 0333 014 8222 (food)
Phone: 0333 014 8444 (corporate orders)
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About Marks & Spencer (M&S)
Marks & Spencer (M&S) is one of UK’s leading retail giant, boasting a revenue of £10.3 billion in 2015. About £5.2bn was generated by food alone. The group currently operates over 1,330 stores worldwide, some 852 in UK alone. Besides offline stores, M&S also has a successful ecommerce platform which boasts of over 7 million registered users. The M&S website had sales of £636.5m in 2015. Headquartered in Leeds, UK, M&S employs over 83,000 people worldwide.
To locate a Marks & Spencer store nearest to your address click here. Stores can be located by postcode, street name or town. You can even shop on the M&S website at the comfort of your home. Purchases can be made using Visa, MasterCard, American Express and M&S debit/credit cards. Shoppers can choose to pre-order and collect the items at a store. The service is available at over 450 stores in the UK.
You can even shop on the go using the M&S mobile app. Products that can be shopped include dresses, t-shirts, jackets, jeans, trousers, suits, shoes, bags, lingerie, bags, belts, jewellery, wallets, watches, home furniture, home accessories, furnishings and flowers. If you dint know, food and beverages as well can be shopped online. You can further filter your selection by price, rating and other parameters.
For orders over certain minimum value, M&S offers free Standard UK delivery. The orders can be received within 3 to 5 working days. Next Day delivery is available for additional cost. For international delivery and return policies visit the website or speak to a M&S customer service rep. Most clothing and homeware products are available for international delivery. Products ordered online can be returned for free at any M&S store, or by using Collect+, a service available in over 5,000 supermarkets. Products can be returned within 35 days of order date.
If you are a loyal M&S brand customer, register for Sparks program. Members earn and redeem points every time they shop. Plus they get exclusive offers, access to upcoming sales events, among other benefits. You can log in to your account any time and check your balance. Click here to register for Sparks. Also check out the M&S Gift Cards. The gift cards can be refilled for any amount and can be used online or in M&S stores in UK.
For more information or queries on store locations, online shopping, refund/cancellation, warranty, gift cards, or others, reach the M&S customer service in UK via phone or email.
I have just tried to return a dress to Marks & Spencer, Cardinal Place, London SW1 bought on 11/9/22, only to be told that it should have been brought back by 16/10/22 and thus it was now too late for a refund. I can now see this on the receipt, which of course I had not looked at as I had always thought that Marks & Spencer refunded at any time, and certainly within a few months. I am cross because this was never pointed out at the point of purchase, nor are there any warning signs by the tills. I bought some more items this evening and indeed the (very helpful) server certainly did not point anything out this time either.
Having been a customer in the cafe in the Anlaby M&S store for over a year, the service is becoming very slow. Dirty tables and unclean cups, tea pots and cutlery. Could you inform the manager of this site, as it requires an overhaul.
I had reason to talk to customer service furniture dept yesterday. PAULINE was the rep who dealt with my query and she was superb. It wasn’t a quick fix, but she was resolute and determined to help. It took some forty minutes and she was as cheerful and professional to the end.
Thank you M&S thank you customer services but mainly thank you PAULINE
Shopped at your Alnwick store on 8/6/2022 and we were both served and helped by a delightful chap called Iain who could not have been more helpful. He is a credit to your company.
Big thank you to Mandie at your lingerie department in Brooklands Weybridge who was the most helpful person ever. She took her time patiently helping me and my sister! We bought what she recommended because having spent ages with us, she recommended exactly what we were looking for! Thank you Mandie you are a star!!!
I would like to say a big ‘Thank you’ to Amanda, the Store Manager at your Leeds White Rose store. ( She was working Friday 3rd and Sunday 5th Dec 2021). I bought 3 for 2 items in your Baby wear department. These were for my grandson in New Zealand. The family are now in England and I totally misjudged his size! I had a change of mind on a jumper and had to exchange 2 other items out of this range.
I thought all was well until we found the joggers were too small. It turned out to be a very complicated returns process! Amanda was brilliant. After a sleepless night, I returned to the White Rose store and Amanda did her very best to help me. I came away very relieved and very happy. Throughout this complicated return process she was calm and professional and very pleasant, finishing with a big smile!