Head Office
Lululemon athletica inc.
1818 Cornwall Avenue
Vancouver B.C. V6J 1C7
Canada
Customer Service
Phone: 1-877-263-9300
Phone: 1-604-215-9300
Phone: 1-604-732-6124 (store support)
Email: gec@lululemon.com
International Support
Phone: 0800 783 9249 (UK)
Phone: 0805 22 05 20 (France)
Phone: 0800 000 3571 (Germany)
Phone: 1 800 81 8770 (Malaysia)
Phone: +65 800 8526330 (Singapore)
Phone: +86 400-600-6865 (China)
Phone: +852 8009 06220 (Hong Kong)
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About Lululemon
One of many examples of business with a purpose is Lululemon. This Canadian technical athletic apparel company has taken the design, production and sale of athletic apparel to new heights. Lululemon had its humble beginnings as a standalone sports apparel store by day and Yoga studio by night in 1998 in Vancouver. Today, they have stores across the globe and their stores act as community hubs of healthy living, alternate lifestyles and mindfulness. They spread positivity through workout and meditation. Lululemon celebrates all the sweaty pursuits and their apparel now includes designs for yoga, cycling, running and workouts in a wide classy range for both men and women.
Lululemon pays special attention to the construction of its apparel and each costume is a masterpiece with great attention to detail so that concentration during workout is not disturbed by ill- fitting clothing. Apparel is made with RULU or Brushed Power Luxtreme fabrics which are soft and comfortable on the skin. Many of their products are reversible and can be used inside and out. A range of new textures are also available, the latest being Herringbone, Denim, Gingham and Picque. Their jackets are given a durable water repellent finish to help keep you dry and Silverscent technology keeps you smelling fresh by reducing odor causing bacteria on garments.
The brand has a complete A to Z of special features that make your athletic apparel perfect for your workout- from reflectivity and body mapping to built in support bras to chafe resistant bonded seams – the experts know the best. Their Hugged Sensation signature series has a range of designer prints in breathe-easy fabrics to make you feel good while working out in the Gym, doing Yoga or during any active pursuit you wish to follow. You could choose from pants, tops, jackets, tracks, tights and camisoles. There is also a range of shoes, bags and accessories.
Products are available in all sizes and can be purchased from their stores or ordered online. Lululemon products make great presents and one could get gift cards which could be redeemed for any product at any of the Lululemon stores on online. Gift cards have no expiry date and no transaction fee and delivery is free.
Use the store locator on the website to locate a Lululemon outlet nearest to your address. If shopping online, browse the catalog by category or keyword. The Bestsellers section will save you time by showing the trending and most popular. The Sale section is for those looking for massive discounts. As for the general product categories you will find, they include tanks, dresses, short sleeves, long sleeves, sweaters, hoodies, jackets, pants, shorts, skirts, bags, yoga mats, hats, scarves, shoes, among others.
Filter products by color, type, size and price. Payment for ordering can be done through Visa, Mastercard or American Express. Lululemon ships to a large number of countries across Asia, Europe and North America. Within the US and Canada, the standard shipping takes 2-7 business days. The express shipping can take 2-3 business days. You can select either of it during checkout. Shipping times and cost vary according to regions. While sale items dont fall under the return policy, the general merchandise can be returned for exchange or refund. Returns can be done in person or by mail. For more information or queries on store locations, refund, cancellation, shipping, career, or others, reach the Lululemon support.
It’s so frustrating! Waiting almost a month for a package. Have not received yet, nor the tracking information. They never pick up the phone and I have waited an hour for chat and nothing!!!!!!! Never buying again! There is no store in PR so I can’t go claim.
I literally just purchased a pair of pants online for $128 and the tag that was attached when I got it said $98. I called customer service they won’t help me at all. They won’t even escalate it because apparently they don’t have management. And they won’t do anything about the difference. Absolutely ridiculous.
Non-existent customer service, literally. Phone lines say “we are currently closed” NO MATTER what day and time you call. Wait times for a “live chat” is too long with a bot only to chat with.
Ive been waiting weeks and weeks to hear back from gec@lululemon.com – i bought the product directly off the website, it has pulls and is defective, sent photos immediately and NO RESPONSE. Very disappointing. Very upset customer.
Lululemon chat wait is ridiculous. How the hell do they expect anyone to wait 93 minutes to chat with a GEC? That is unacceptable and as a result, I will never shop there again!
Way too long a wait on the customer service line – unacceptable!
You cannot expect your customers to be on hold for an hour to get someone to actually speak to them and assist with their query – you need to improve this asap!
The website doesn’t work well. It says I have no recent orders so how I can return something?
I can’t check the sizes on my past orders. Now it’s an hour wait to speak to someone and 40 minutes for chat. I’ve been trying to reach Lululemon fir several weeks. With these prices, I think customer service should be much better. I can’t even find an email address.