Contact Lucky Air: Find below customer service details of Lucky Air, including phone and email. Besides contact details, the page also offers a brief overview of the airline. Reach the customer service below for support, complaints or feedback.
Head Office
300 Huan Cheng Xi Road
Kunming City
Yunnan 650032, China
Phone: +86 871 809 8538
Support:
Phone:+86 871 67095738
Email:[email protected]
About Lucky Air
Lucky Air is a growing low cost Asian airline that was founded in 2004. The Chinese airline is part of Hainan Airlines Group and operates from its headquarters at Kunming, Yunnan. Currently, it has a fleet of 50 aircraft operating to more than 105 destinations, this includes 15 international routes. Flights are operated from the airline’s main hub at Kunming Changshui International Airport and secondary hub at Chendgdu Shuangliu International Airport. Lucky Air is a member of U-Fly Alliance.
Some of the top destinations where Lucky Air operates flights include Anqing, Baoshan, Baotou, Beijing, Chengdu, Chongqing, Dali, Dalian, Datong, Fuzhou, Ganzhou, Guiyang, Haikou, Huai’an, Jinan, Jinzhou, Kunming, Longyan, Luzhou, Nanjing, Shanghai, Shenzhen, Urumqi, Wenzhou, Xi’an, Zhengzhou, Osaka, Kota Kinabalu, Kuala Lumpur, Penang, Cebu, Manila, Moscow, St Petersburg, Taipei, Bangkok, Chiang Mai, Koh Samui and Phuket.
Fliers can search and book a Lucky Air flight on the website or through any travel office/agent. On the website, you can input the dates, origin and destination, and see the schedule of all flights for that period. You can also check flight status of flights on the website. New tickets can be booked using major credit cards. You can view or manage your itinerary by signing into your account. If you have an existing reservation, you can skip the airport queues and check-in online. You can also book a meal for your flight on the website.
The cancellation and refund policies vary according to class and region. You can navigate through the Help section of website for details. As for baggage, Economy class passengers can carry one 5kg cabin baggage and a 20kg checked baggage. Business Class passengers do not have the same restriction. Details are available under the Baggage section. You can pay for excess baggage at the airport or online. For more information or queries on payment, refund, cancellation, lost baggage, career, or others, reach the Lucky Air support.
