Head Office
12251 Horseshoe Way
Richmond, British Columbia V7A 4X5
Customer Service
Phone: 604-272-7400 (corporate)
Phone: 1-888-991-2299 (online)
Email: ldonline@londondrugs.com
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About London Drugs
London Drugs is a Canadian drug store and general merchandise chain founded by Sam Bass in 1945. Started at the end of World War II as small community drug store, in Vancouver, London Drugs got its name from Canada’s ruler King George VI’s country, London. Since then it has seen a steady rise as a dependable name in pharmaceuticals and other products. It is now a huge 100% Canadian owned retail store chain. There are total over 80 stores. Though their mainstay is still their pharmacy, they now have ventured into a variety of products and services, making London Drugs a complete shopping destination.
The company is headquartered at Richmond, British Columbia. It serves the areas of British Columbia, Alberta, Saskatchewan and Manitoba. Each year some 45 million customers are served through the stores. The network includes more than 80 stores across the country. You can use the store locator on the website to locate an outlet nearest to your address.
London Drugs now has diversified into cosmetics, electronic goods- with a full service computer department, phones, cameras, furniture, baby care products and men’s care products. They also have an extensive range of health and beauty care, home and lifestyle selection, food and pantry, including health beverages and a host of other health products. The small appliances department at London Drugs stores is a very popular spot and sales there outdo competitor’s sales.
Optical London Drugs opened in the London Drugs stores in West Vancouver and Broadway & Cambie, provide state of the art eye care and optical solutions to patients. London Drugs also has an insurance service that covers Home, family, travel, health and auto insurance.
It has an affiliated passport photo studio that dispenses photographs in minimum time.
The key focus, however, remains on the pharmacy. The complete range of services is available at each London Drugs outlet including prescription refills, transfers and delivery, Diabetes services, Blood pressure monitoring, Medication disposal, pill packs, flu shots, vaccines and immunizations and Hepatitis C screening. Apart from prescription drugs, London Drugs also has a range of over the counter medication. It is indeed a one stop shop for all your needs.
Access the Store Flyers on the website to identify items that will be available on top discounts. Products that you can shop at London Drugs outlets include pharmaceuticals, electronics, grocery, furniture, toys and housewares. The stores also offer insurance services, optics and postal services.
If you love to shop online, London Drugs has an e-store with a wide range of items. You can shop for cameras, smartphones, televisions, DVD players, batteries, wearable, laptops, monitors, desktops, home appliances, clothing, home decor, fashion accessories, health products, baby care products, snacks and wellness products.
Purchases online can be made using Visa, MasterCard, American Express and PayPal. You can choose to have the items delivered to your address or pick same from nearest London Drugs store. As for return policies, they vary according to product categories. You can access the FAQ section on the website for more information on shipping, refund, cancellation or others. All orders can be managed by signing into your account on the website. For more information or queries on stores, payment, refund, cancellation, or others, reach the London Drugs customer service.
This is a complaint for store # 74 – the customer service and the web order counter is one and usually there is only one staff there leading to delays and longer waiting time. These should be separated or additional staff hired especially for peak hours.