Contact Lloyds Bank: Find below customer service details of Lloyds Bank, UK, including phone and email. Besides contact details, the page also offers a brief overview of the bank. Reach the customer service below for support, complaints or feedback.
Head Office
Lloyds Banking Group plc
25 Gresham Street
London
EC2V 7HN
United Kingdom
Customer Service
Phone: 0345 300 0000
Phone: 0800 015 4000
Phone: 0800 096 977 (lost and stolen cards)
Phone: 0345 072 5555 (business banking)
Phone: +44 1733 347 007 (from outside the UK)
Email: [email protected] (report scams)
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About Lloyds Bank
Lloyds Bank is a widely popular financial services giant in the UK that traces its origin to 1765 when it began as Taylors and Lloyds. Operated by Lloyds Banking Group, Lloyds Bank has its headquarters at London, UK and employs more than 45,000 across the country. The financial institution currently is the largest retail bank with more than 1,000 branches, servicing millions of customers each day. It’s products include savings accounts, current accounts, loans, credit cards, private banking, mortgages and wealth management services. Lloyds Banking Group’s other brands include Scottish Widows, Bank of Scotland, Lex Autolease, Colleys, MBNA, AMC, Halifax and Black Horse. Besides personal banking, there is business banking, private banking and international banking services.
If you are a new customer, you can apply for an account or credit card, right on the website. Additionally, you can locate a branch nearest to your address using the Branch Finder. The website is covered with plenty of resources describing the products available at your disposal. For current accounts, the standard ones consist of Classic Account, Club Lloyds and Platinum. For savings, you have Cash ISA Saver, Club Lloyds Saver, Club Lloyds Monthly Saver, Junior Cash ISA, Easy Saver, Monthly Saver, Fixed Bond and Child Saver. You also have a range of credit cards with different features.
Besides banking, other products include a number of investment options, loans, insurance and travel products. Banking customers can get electronic versions of their statements and letters. Customers enjoy access to both Internet banking and mobile banking. Benefits of banking online include logging in online to get account overview, see recent transactions, transfer money, and download statement. You can further apply for new products and manage your personal profile. All these can also be done with the official Lloyds Bank smartphone app. Forms and details of rates and charges are available on the website. For more information or queries on locations, new account, Internet banking, or others, reach the Lloyds Bank support.
Lloyds Bank internet service has not been functioning for at least the last week. I think holding my breath until Lloyds telephone me will only result in my early demise! The chance of anybody at Lloyds Bank telephoning me in South Africa is obviously simply a wild dream! I now presume that the only way to deal with Lloyds bank is to take a flight to the UK, no doubt at my own expense, as there is no chance of Lloyds providing me with a return air flight from Johannesburg to London! What a total disaster Lloyds has become!
The only way to contact Lloyds Bank is by phone? This is the 21st century, learn to use email or chat. And when I say “contact” Lloyds Bank, what I really mean is sit on the phone for hours listening to a delightful little waste of time message. And good luck to you if you’re also phoning from overseas and have to pay for the call. I’ve had to top up my phone account twice already just to keep phoning in. Without a doubt THE WORST possible customer experience of any bank in the UK. This is after THEY block my payment but make me go through online security about 5 times to get into the holding pattern. Y
This morning I have been driving round Amersham in Buckinghamshire trying to find a cashpoint that worked. I am disabled and drive an automatic car but was in a lot of pain getting in and out of my car, Had to give up in the end and will have to try again tomorrow.
I am appalled that you can suddenly charge me £21 for my Platinum a/c which I have had for years, before any charges were imposed. I must admit that I could not have read your last letter to me, as I assumed it was the same that I had received for the past few years, just inviting me to change my a/c from Platinum to Classic. I have now done so and would be pleased if you would kindly refund my £21 as a gesture of goodwill.
I have been a customer of Lloyds for almost 70 years and indeed for two to three years worked for them. As I misunderstood your last letter, I should be grateful if you would perform this service for me.
I understand your frustration. I received a bequest from a Lloyds customer. But, after receiving an account number, after I was told that I had access to the account last SPRING, before I could actually receive access it I was told by customer service that I was required to pay $400 more before they gave me complete access because management was requiring me to upgrade my account to premium. When I asked why they said that I needed a new account number. But the only thing different about my account is the fact that they were giving me TRAVEL INSURANCE, which I did not request. So, Lloyds literally forced me to pay $400 for travel insurance, which I never would use since I live in USA. I complained so much that they reduced the fee to $300. And, in spite of the fact that I had already paid several account activation fees, Lloyds still denied me access to my account until I paid them $300 for the “premium” account (with travel insurance), which I did not request. Which begs the question.
Another ex-pat Brit now living in the US. Reading through these reviews, I can see now why I have received no reply to letters sent to Lloyd’s Head Office – apparently no-one does! I have held an account with them since 1969 – just before Neil Armstrong conducted his Moon walk. Longevity, loyalty means nothing when your dealing with people like this. They have no decency, interest in helping you or offering any workable customer service. Why do they do it? because they can! The system (like most other multi-nationals) is built to limit contact of any sort. They want to simply take your money not waste time actually helping people who ask for it.
My case is similar to that of David Amiss below. Because they have decided to add a further level of (unwanted) security, one needs now to have Lloyd’s call you before you can even log-in to your own Internet Banking system. That’s fine (though unnecessary) if you happen to live in the UK and own a British mobile phone. If. like me, (and David Amiss) you live in the US or wherever……your local phone number will not cut it and they will not waste any of their valuable billions ringing Internationally to verify that you are you. Instead, you’ll be looking at a message: “We tried to call but we could not get through – your phone is probably unavailable.” This is total bullshit. The message comes up immediately…no time has passed for them to call even their local Pizza Hut. What the message should read is, “Sorry we don’t call International numbers….you’ll have to return to England and go to a local branch to address your needs. Have a nice day!” In my case—they’ve had my US cellphone number on file for some 15 years – they KNOW full well that the SMS requirement cannot be fulfilled – they simply don’t care and I imagine find it highly amusing that a small section of customers are now completely stuffed.
As someone stated “They are absolutely disgusting people,” there’s a lot of that going around. Every single employee who works for Lloyds is tainted with the same brush…even if they try distancing themselves from the management core. “I only work here” I hear them cry out – Exactly! you work there – voluntarily – fully aware of the insulting if not non-existent customer service on offer.
Lloyds bank is utterly disgraceful. Their customer service is diabolical and they don’t care about there customers whether your loyal or not.
I have been with Lloyds for years and was possibly being scammed. I tried in vain to contact Lloyds bank for over two and a half hours, to be passed from pillar to post and given the run around by their so called customer service staff. I got absolutely nowhere with these people and found out it was a mistake of theirs. This is supposed to be an establishment that you trust your money with?
I had a Savings a/c with Lloyds Bank many years ago, in 1979 when i was on a course in the UK. If I remember right it was the Baker Street branch in London. I remember leaving the ‘tremendous’ sum of GBP 14 plus change, as I had hopes of coming back.
Recently I found a card which shows the Branch no as “30-90-39” and Acc No as “0362048”.
I should be grateful if Lloyds Bank could make an effort to trace the a/c, and assuming it is still alive, transfer whatever sum is in it, to my Citibank a/c no 5869837018 with Citibank in Delhi. Many thanks in anticipation.
K.Gopal Rao
I have written to Lloyds Bank at their offices in Ipswich (PO Box 147) but as yet I have received no reply to my issue (letter posted 24th April). If the content is difficult to resolve should you not at least reply that my letter has been received ?
Do you not have standards of service relating to correspondence / complaints ?
Steve J Hall
Every time I go abroad, Lloyd’s bank lets me down by making it difficult or impossible to draw funds from my account. Why is this? Are you deliberately obstructive? I want my cards unblocked at once. I am stranded in Vietnam my holiday ruined and acutely embarrassed, at 83 years old I shouldn’t have to endure this treatment
I said it differently last tine
Im unable to add a new recipient for paying a bill. No recipients are working on your website. Is it temporarily down? I need to pay this bill! The company is a huge one: Sothebys
Catherine
I have been a Lloyds bank customer for 53 years, mostly based near Croydon Surrey, but I now live in USA.
I want to modify the phone number on my profile.
It keeps telling me that the new number is invalid – (WHICH IT IS NOTand will not change it.
When I look for help on the website you ONLY PROVED ME WITH PHONE NUMBERS TO CALL YOU.
HOWEVER – My USA phone plan does NOT INCLUDE CALLING EUROPE – so how on earth can I get you to change my incorrect profile??
I have already tried writing a letter to you but nobody has ever responded.
Admittedly this is a small item but why do you make it impossible for me to complete
Thanks David Amiss
It is outrageous that the only way to contact Lloyds is by phone or by post or go into a branch, customers should be able to contact Lloyds by email especially if the problem is a lost card or unauthorised entry!