Find below customer service details of LiveXLive. Besides contact details, the page also offers a brief overview of the company.
Head Office
9200 W Sunset Blvd,
Suite 1201, West Hollywood,
CA 90069, United States
Support
Email: [email protected]
Email: [email protected]
_____
About LiveXLive
LiveXLive is a music streaming platform launched in 2007. Available for users across US and Canada, the service was first introduced as Slacker Radio. It currently boasts of average monthly active users of 1.2 million. As of 2020, it also has over 300 million paid music subscribers. The live entertainment company livestreamed close to 28 musical festivals and events in 2019. The entire year it had over 60 million livestream viewers. The digital media company also has about 1,100 expert-curated music stations. The entertainment destination for livestreaming audio and video has till date recorded live performance of 1,800+ artists.
Key LiveXLive services include live events, streaming radio, podcasts, TV and on-demand Original content. PodcastOne, the company’s own subsidiary in fact generates more than 2.8 billion downloads each year. Users can access the products on mobile, tablet, desktop, smart speaker and smart television. Under on demand streaming, you have both ad-supported free version and Plus/Premium paid plan. Users can access a catalog of staggering 20 million songs. Further, you have personalised recommendations and 300+ original shows/podcasts.
On the web or app, you have the option to browse through the featured events or upcoming events seamlessly. The dedicated pages of events have details of time, artist and much more. You will find an option to watch/listen live if an event is playing. The Video section on the menu has sub sections like Original Shows, On Demand and Channels. If you have a preference, you can choose the genre among other filters. Registered users can save their favourite track or artists and see the recently played station for easy access.
When creating an account you can choose from Basic (free), Plus or Premium. While Plus starts with $4 a month, the Premium starts with $10 a month. With a free account you can livestream concerts, audio stations and much more but they will be ad-supported. When upgrading to Plus, you can avoid the ads and also enjoy unlimited skips and maximum audio quality. Premium users can listen offline and also play on demand. You can purchase a subscription using all major credit cards. Note that all purchases on LiveXLive are final and no refunds will be offered on new subscription or renewals. For complaints or queries on payment, cancellation, refund, or others, reach the LiveXLive support.
