Contact LBC Express: Find below customer service details of LBC Express, including phone and email. Besides contact details, the page provides a brief overview of the logistics company and its services. Reach the LBC Express customer service below for complaints, queries or feedback.
Head Office
LBC Express
General Aviation Center
Domestic Road
Pasay City, 1300
Philippines
Customer Service
Phone: 1-800-10-8585999 (Philippines)
Phone: 800-1012708 (Singapore)
Phone: 800-961522 (Hong Kong)
Phone: 1-800-816222 (Malaysia)
Phone: 00-801-127383 (Taiwan)
Phone: 1-800-522-0000 (Australia)
Phone: 020-31102522 (UK)
Phone: 1-800-3385424 (US)
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About LBC Express
LBC Express is a package and freight delivery company based in Philippines. Founded as Luzon Broker Company in 1945, LBC Express currently boasts of more than 6,400 locations in over 30 countries. The company’s services include payments and remittance, logistics, domestic and international courier, bulk mail, reverse logistics, warehousing, cold chain and specialized logistics. LBC’s subsidiaries are: LBC Remit Express, LBC Mundial Corporation, LBC Sports Development Corporation and LBC Foundation.
Services falling under Payments & Remittance include Bills Express (for payment of bills), Instant Peso Padala (instantly send money), Door-to-Door Delivery and Remit to Account. For domestic and international couriers, LBC offers an array of sizes with affordable rates. Want to know the cost? Use the Rate Calculator tool on the website to input details of your package/weight and get precise rates. Sizes for documents, parcels and small and big boxes are clearly listed on the website.
If you have your package ready, you can schedule a pickup by speaking to a LBC customer service agent. You can even locate a branch nearest to your address to drop them safely. For more information or queries on payment, store locations, delivery status, or others, reach the LBC Express customer service.
I was so disappointed with your delivery man in my area. I’ve been waiting for my documents, no body messages or calls me and they just let my documents stay in your office for 2 weeks until i call my brother the sender to call the office.
I sent a document for Paco Manila last March 15,2021 at LBC capitol hi way Dumaguete City. But until today the status is still: Show new lead time.
Mon, 15 March 2021
Shipment has been accepted at DUMAGUETE.
According to this branch it will be received with 7-8 days. Today is the eighth day but it has no progress. Is this the kind of service you are good at?
Very disappointing service. LBC tracker message was sent to me hence I waited for the parcel the whole day. When I check in on the website, it said that Shipment had problem so I called their customer service. They said that the address provided by the sender was incomplete. However, when they read the address, it was correct. So how come the courier note stated “incomplete address”??? I’ve been waiting for the parcel for more than a month now. PLEASE MANAGE YOUR CUSTOMERS’ EXPECTATIONS PROPERLY. You said in your website that if delivery is within Metro Manila, parcel can arrive within a day. It’s been over a month now!!!!
I’ve been sending emails for a week but until now no one is answering, I am very disappointed in terms of customer service in LBC I hope there will be a change. here’s the email address I’ve been sending my concerns [email protected]
I am very disappointed. The parcel was shipped last September 9, the system says it is in Upper Laguna area by September 10. and today September 16, the parcel haven’t received yet. and the system’s update on the package was still on the 10th of September. Hello…the parcel was only from Q.C.
Hi!
I called at 5:31 am today (September 03, 2020) on your customer service due to some package I cannot track using the tracking number provided at me by the 3rd party courier. My name is Mariel Joy Yepez and I used mobile number, please check the email complaint I sent.
The agent who answer my call was so unprofessional and disappointing! He never let me finish my question or my my sentences! He keeps on interrupting me! Is this how LBC customer service works? He didn’t even tried to talk to me in a respectful manner!
And when I pointed it out to him and ask why he keeps in interrupting me, he just keep on blabbing as if he was butthurt! Imagine, I was the one who called and asking for a customer service that could help me with my package issue but I was the one who got to listen to him blabbering wihout him trying to resolved my issue!
This is totally unacceptable! This is my first time that a customer service agent do this to me! So unprofessional and awful service!
I want an action for this and to be notified for an update!
Thanks!
I sent my documents last Aug.15 but 10 days had past but its still here in Manila. I asked your personnel in-charge and told him that the document is important but he replied me that if they knew that the document is important they would not accept it. What an arrogant answer!!!
Poor customer service also.! Your customer care hotline is never been available, it says that all the line are busy now. Does the LBC stands for LAGING BC now??!!
Don’t ignore your clients!!! You’re here because of them!! Do your job properlly.!
Disgusting service. This company isn’t going to survive in the next 5 yrs, lacks empathy and has no attention to details
Those smaller couriers have way better service and has empathy with customers.
Never again will I employ their services.
Lesson learned!
Hello! First of all, I’m very disappointed with your services. It seems like you can’t handle your jobs properly. I couldn’t get through your landline number (not a single chance) and I’ve been sending emails to your customer service without a single reply. My package from Vegas arrived here in the Philippines since August 11 and it’s already Aug. 24 now, still no news about the package. I’ve been tracking it for more than 2 weeks and as of Aug. 18, the package is already in Quezon City Cargo Delivery Hub. How come it’s not yet delivered to my address here in Quezon City? I really need that package for medical reasons. Please act on this as soon as possible!
Hi
I am very disappointed with your services to date. My parcel was accepted at Puregold Sucat branch on Aug. 12,but unfortunately untl now it is still in Tagbilaran. Distribution center. How many days for Tagbilaran branch to forward my parcel to its given delivery address?I am expecting your delivery soonest possible, its just a kilometer away, why all this happened. Kindly update your online system and also make your services better.
Thank you.
Hi. I am waiting for my package. Can you please be more specific with this “Shipment is with a concern. Please get in touch with our official customer channels.” I didn’t even receive aby message or notification from LBC. Trying to reach out your customer service but I don’t think it does gives service at all. It was definitely not very helpful. Please have my package delivered to my address indicated. I understand that it’s pandemic but your service is trying to make it more difficult.
I have been waiting for my parcel since March, I’ve been sending emails upon emails I already asked for you people to deliver the damn parcel thru the address amended in the email I sent you. Until now the package is still not here… I’ll be in touch with DTI if this problem won’t be resolved.
SUPER BAD Customer Service. Packages from late June were already delivered thru COD. Up until this date hindi pa din nareremit yung money sa bank account ko. And I have even sent 7 follow-up with my concern. Pano ba ang escalation process nyo. We trust you as a delivery partner tapos ganito? Be Considerate please. We also need our funds for our small business.
Bad customer service! I never heard any updates on my package yet! It’s almost 2 weeks! Chat support ain’t responsive at all! So ridiculous! Please move my box!
My Parcel was personally dropped off at the LBC office in Angeles City last Tuesday. So far it hasn’t moved one inch! (8 days later!!!). In all fairness I could have swam to its destination and back by now. What the hell are LBC doing with our parcels? They are waiting and waiting to maximize their profits at our expense. They have no intentions of maintaining their regular service but instead are giving us a 3rd rate service they have no shame. LBC stop cheating your customers and take a ‘hit’ like the rest of us or you may find that most of your customers wont return… we will not forget the shameful way you are treating your customers with a 3 week delivery service.. talaga!?
I have been tracking my perishable item since it was sent last June 22, 2020 at your St. Vincent Baguio branch. Please send it as soon as possible. From Baguio to Marikina only takes 3-4 days. It’s been a week now. Please move my box.
LBC does not send text message or call the receiver of the package. Need to check the status thru the on-line tracking. Customer Service number cannot be called also, always busy, busy, busy.. First time we use LBC and they know that this is ECQ time, where, not all are allowed to travel to certain place.
My wife sent the package on April 18, 2020 and was received also in their Cavite North Delivery on the same day. They mentioned that the package was not delivered and something happened and that needs to contact them. When I called the Customer Service on April 21, they mentioned that they tried to deliver it on April 18 but EPZA Rosario is on lockdown, no text message received, not calls from any LBC people. EPZA Rosario is not on lockdown, there are companies working on skeletal workforce including our Company. Is this how great LBC is?