Head Office
8323 Walton Parkway,
New Albany, OH 43054
United States
Customer Service
Phone: 866-886-4731 (domestic)
Phone: 00-1-954-970-2205 (international)
Phone: 800-888-4163 (Lane Bryant credit card)
Email: nil
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About Lane Bryant
Lane Bryant is an American women’s clothing retailer with more than 700 stores across the country. Founded by Lena Himmelstein in 1902, Lane Bryant primarily deals with plus size clothing and offers an array of designs and styles in tops, pants and dresses in sizes 10 to 28. Part of Ascena Retail Group, the brand is headquartered at Columbus, Ohio. While the stores are spread across all states, Texas, California, Michigan, Pennsylvania, Washington, Tennessee, Virginia, Alabama, Florida, Illinois, New Jersey, and North Carolina houses most outlets. The store locator online allows one to search one by city, state and zip code.
The What’s New section on the website lists some of the newest items available in the catalog. There is a Sale section for those looking for hot discounts. For tips and style trends, there is a dedicated section called Lane Style. For those who love shopping online, you can make a search by a keyword or by exploring the categories. Top categories include dresses (midi, maxi, wrap, sheath, jumpsuits, skirts), tops (tees, shirts, knit-tops, camis, tanks, tunics, blouses), sweaters, jeans, pants, skirts and jackets. Also find innerwears, active wear clothing, shoes, and fashion accessories.
Purchases on LaneBryant.com can be made using Visa, MasterCard, Discover and American Express cards. Lane Bryant gift cards can also be used at store or online. During checkout, you can also choose the shipping. Lane Bryant will ship to a store free of cost. Otherwise, you have standard and expedited shipping. The standard shipping takes 3-8 business days. By paying a little extra, you can get your items on following business day. Lane Bryant also ships internationally to addresses across South Asia, Europe, Africa, Middle East, South America and Central America. While shipments to Canada can take 5-11 business days, to UK you can expect delivery by 10-15 business days. All shipments can be tracked online using the tracking number.
Not happy with the quality of item received? You can return merchandise in its original, unused form within 45 days. The refund will be credited in the original payment method. To request a return, you can reach the customer service via phone or email. You will receive a Return Merchandise Authorization label along with steps. Sign up on the website to receive newsletters on newest arrivals and ongoing offers. If you are regular at Lane Bryant register for the Lane Rewards program to earn and redeem reward points. Members can earn points on every dollar spent. The points earned vary according to the membership tier. For complaints or queries on store locations, payment, cancellation, refund, or others, reach the Lane Bryant support.
I am not a regular shopper at Lanebryant.com however I did place an order in May. The merchandise was too large so my husband/son returned them for me to my local store. Long story short the associate explained to them that they could only be returned for merchandise credit. I called 5 times Friday to customer service to find out about the 45 days; my question ‘is 45 days from the actual order date or the date I receive the merchandise? 2 associates hung up; didn’t want to be bothered, 1 associate said from the order date, 1 associate said from the date I receive my merchandise. Long story short; the store associate went Above & Beyond, very courteous, extremely helpful. Men never comment on Customer Service , mine did. I called and spoke to the associate regarding the policy. She was as nice & courteous on the phone as she was in person. Accolades to her! . Extensive training needs to take place with your Customer Service/Call Center operators .
I would like to give your Lane Bryant on 9148 S. Western AVE ( Evergreen park IL 60805) a Huge Thank You . I just found out Saturday evening that my stepdad and mother was invited downtown on Sunday evening to a dinner at Ruth Chris steak House. My Mother was not sure what outfit if any would fit inside her closet. I decided to drive to the lane Bryant and look around to see if any items would catch my eye. when I entered through the doors of the store, I heard a soft voice greet me and ask me did I need any help. I reply yes and Somika came over and begin to help with the quickness showing me outfits that would go well with the dinner on Sunday. I only came to buy one outfit however because she was professional and knowledgeable about her work I decided to purchase all three outfits along with the jewelry that she also pick out. ( My Total Cost was $38850 ) Again Thank you Lane Bryant Evergreen Park – You All Rock !!!
I have an extensive positive review of your company. I ONLY shop from you anymore. I am so impressed with the fit and style, and my confidence as a larger woman has improved tenfold as I continue to receive compliments every day.