Head Office
41, rue Martre
Clichy, 92117
France
Customer Service
Phone: 0800 783 4509 (UK)
Phone: 1-800-526-2663 (US)
Phone: +49 211 – 240 922 29 (Germany)
Phone: 911 235 771 (Spain)
Phone: 09 69 36 33 88 (France)
Phone: +90 850 211 98 55 (Turkey)
Phone: 1300 060 116 (Australia)
Phone: +852 3180 1648 (Hong Kong)
Phone: 1800 – 838 3388 (Singapore)
Phone: 080-835-0094 (Korea)
Phone: 0800-666-5262 (Argentina)
Phone: 01 800 300 2587 (Mexico)
Phone: 800-5262663 (UAE)
Email: UKConsumerAdvice@loreal.com (UK users)
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About Lancôme
Lancôme is a French cosmetics company founded by Armand Petitjean in 1935. Headquartered at Paris, France, Lancôme operates as part of L’Oreal. Lancôme’s make-up, skincare and fragrances are sold in more than 130 countries. They are sold at brick and mortar stores and online channels across Germany, Spain, France, Italy, Netherlands, Russia, Turkey, UK, China, Hong Kong, Japan, South Korea, US, Canada, Mexico, Brazil, and the Middle East. Use the store locator on the website to locate a Lancôme outlet in your city. Stores can be located by city, zip code or store name. If you love Internet shopping, visit the Lancôme website designed for your region. You can shop by keyword or categories like skin care, makeup and fragrance. For advise and tips, browse the How To section that contains a number of videos and articles by experts.
As for the sub categories to explore while shopping online, you have cleaners, toners, exfoliators, creams, lip balms, night creams, facial oils, self tanners, sunscreens, face serums, peels, masks, primer, concealer, mascara, eyeshadows, eyeliners/pencils, lip gloss, makeup brushes and perfume. The collections include Energie De Vie, Genifique, Renergie, Visionnaire, Absolue, Bienfait, Proenza Schouler Fall Color, Summer Makeup Collection, La Vie Est Belle, Maison Lacome Eau De Parfum, Tresor, La Nuit Tresor, Poeme, Magie Noire, Hypnose, Miracle, Climat and O Fragrances.
Shoppers can filter products by a number of parameters like price, formula, skin type and features. Each product listing, contains details of key ingredients, usage instructions, price and reviews by other users. Payment for purchases online can be made using Visa, MasterCard, Discover and American Express. Shipping options vary for each country. You have standard as well as express shipping options. If not happy with purchase, users can return products within 14 days for full refund.
Sign up on the website to receive make-up tips from experts through email, get personal invitation to events and a special birthday gift each year. Look for Lancôme gift cards to present to friends and family for those special occasions. If you are a regular shopper, register for Elite Rewards loyalty program to earn and redeem reward points, get early access to promotions and receive special birthday gift each year. Members can earn points for all your purchases, in-stores and online. For more information or queries on payment, refund, cancellation, shipping, career/jobs, or others, reach the Lancôme support.
Is it possible that the contents of the ‘BOCAGE DÉODORANT, crème onctueuse douceur’ has been changed? I use this product for at least 25 years, but now is from without the tube a watery product in stead of a crème. I opened the second, recently bought, tube and the same aqueous product dripped out. On the tubes are the Numbers: 400700 and 400800;
I’ve used Lancome makeup for years…The top of the makeup won’t stay on…They changed from a tube which was great to now a bottle & top keeps coming off..Terrible for travel…PLEASE go back to the tube…
I have been using Teinte Visonaire make up for a long time ,maybe 15 years . There have been issues over supply the past couple of years .It appears now that it is being discontinued . I would just like to make the point that although I and a number of my friends really like and use this make ,none of us really bother with the concealer part and in fact I discard it without use most times . If this make up was brought back to the market minus the concealer we would still buy it in preference to any other Lancôme make up .
I’ve been a Lancome customer for over 40 years. The Teint Idole Ultra long wear foundation has been my go to foundation. What in the world has happened to the product? It is not the same mixture. It goes on very runny and the foundation does not last the day. In addition to the runny mixture, you raised it $5.00 per bottle. That’s ridiculous. Lastly, the gift with purchase has become cheap. The quantity of moisturizer and eye cream, now are in tubes and they are small tubes. So, so disgusted that I’m looking for a different line of cosmetics to purchase.
Hi, I researched the best mascaras and Mon Sieur Big was highly rated. Unfortunately I was disappointed with this product. It clogged very quickly after opening it. Don’t know if it was a batch but disappointed
Has Lancòme changed the formula for their Hypnòse mascara? It dries quickly in the tube and becomes clumpy. My eyes seem to be allergic and I have been using this product for 3 years. The price is not cheap and I’m not impressed
Why did Lancome discontinue “Nutrix” treatment cream? It is the only Lancome product that really helps soften and moisturize my skin and my make up flows over it. I have been using it since it was created. Is there a chance it will be coming back. I can’t be the only one that misses it.