Head Office
Krispy Kreme Doughnuts, Inc
370 Knollwood Street,
Winston-Salem, North Carolina,
United States
Phone: 336-725-2981
Customer Service
Email: krispykreme@casupport.com (US)
Email: customercare@krispykreme.co.uk (UK)
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About Krispy Kreme
Krispy Kreme is a US-based retailer of doughnuts and packaged sweets. Founded by Vernon Rudolph in 1937, Krispy Kreme is today available in more than 1,100 locations across 31 countries. Part of JAB Holding Company, the doughnut and coffeehouse chain employs more than 5,200 and operates from headquarters at Winston-Salem, North Carolina. The brand, which went public in 2000, sells doughnuts, beverages and packaged sweets through self-owned stores as well as franchise outlets. While US is its largest market, other regions where the brand has been making inroads include the UK, Australia, India, Indonesia, Singapore, Malaysia, Russia, Hong Kong, South Africa, Mexico, China, Japan, UAE, Qatar and Turkey. You can use the store locator on the website to locate nearest outlet.
The company along with its franchisees sell a wide variety of high-quality doughnuts, including the signature Original Glazed doughnut. They are made through premium ingredients and a secret recipe that the company has been using since 1937. Food lovers can choose from more than 30 doughnut varieties. The assortment includes Vanilla Choco Chip Doughnut, Chocolate Iced Glazed Doughnut, Chocolate Dream Cake Doughnut, Caramel Iced Doughnut, Tiramisu Doughnut, Traditional Cinnamn Doughnut, to name a few. The stores regularly run offers on buying doughnut boxes with six or twelve pieces. You can even mix your own box of doughnut.
The entire menu is published on the local Krispy Kreme website. In some regions, you also have the option to order doughnut online. Not just the sweet snack, Krispy Kreme is also famous for its beverages. You have different flavors of coffee, milkshakes, iced tea, iced coffee and hot chocolate. For those who are addicted to Krispy Kreme’s premium doughnuts, you can register for Krispy Kreme Rewards, a loyalty program that rewards regular customers. You can join the program on the website or by downloading the app. Members earn points every time they purchase a doughnut or beverage. Additionally, they also receive exclusive offers, freebies, and other rewards.
Krispy Kreme invites entrepreneurs, business owners and individuals to partner with the brand as a franchise owner. Franchise partners can choose from store formats – factory shops, small retail factory shops, and satellite shops. For those in the US, Krispy Kreme has the franchise fee of up to $25,000. Investment can range anywhere between $275,000 to $1,911,250. The initial investment covers equipment and displays, initial inventory, training expenses, development fee, furniture, fixtures and security deposits. You also have ongoing fees in the form of royalties, advertisement and brand fund. The average site size is between 27,000 to 50,000 square feet. Krispy Kreme will help franchisees with site selection, crew member training, store design and business strategy.
Hi, I placed an online order through Krispy Kreme app/website and it happened that my order was cancelled. I tried to call the store and they asked me to call DoorDash. DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through Krispy Kreme, you have the authority to process the refund back to my card. That’s why I’m here asking for assistance sinc