Head Office
P.O. Box 29045,
San Francisco, CA 94129
Customer Service
Phone: 1-800-509-5721 (US)
Phone: 1800-679-634 (Australia)
Phone: 0800-452-621 (New Zealand)
Phone: 0808-189-0970 (UK)
Phone: 1-925-418-3893 (others)
Email: cs@justanswer.com
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About JustAnswer
JustAnswer is a user driven site where one can pay to get answers directly from professionals. The platform, founded by Andy Kurtzig in 2003, currently boasts of more than 10,000 experts. JustAnswer claims it has helped over 8 million people in 196 countries. The company is headquartered in San Francisco, California.
Categories found on the website include Legal, Medical (doctors, health professionals etc), Veterinary, Mechanic, Computer and Home Improvement (appliance, electrical, plumbing etc). Once a category has been selected, users can type a question and get an answer within 8 minutes turnaround. JustAnswer also shows the number of professionals available online to respond to a question. All answers are received via email, text message or notification. Follow up questions as well can be asked if needed. If not happy with one expert, the same question can be posed to another expert for no extra charge. And if still not satisfied, users can request a refund. All refunds are processed within 24 hours.
Users can go for a one-time fee model or monthly membership program. All users are required to have a $5 deposit to confirm appointment with an expert. JustAnswer currently accepts all major credit/debit cards and PayPal.
All experts on the platform undergo screening and stringent tests, including license and credential verification and performance reviews. There is a special page to view profiles of experts on the platform. On each profiles listed you can read a short bio and even see reviews of past users. For more information or queries on payment, refund, cancellation, subscription or others, reach the JustAnswer customer service.
THE WORST SERVICE EVER. I have begged for a refund as they charged me R599 where it says R15.00 on Google. I don’t know what to do about them maybe trying to charge me for some yearly membership crap & just go ahead & put the payment through on my card details.
I got charged with CAD 66 without my knowledge. I didn’t even ask for the membership. But customer care replied you get the membership as you asked a question. So they charged me over nothing. And then when i asked for refund and he replied as you are not replying for the messages i will end the session here but he was the one who should reply me for whatever messages i did send. Scam alert?
Half a year ago my daughter had skin problems, I paid £5 for a message, later I paid for a telephone conversation with the doctor, they wrote me a message that the doctor was busy so they wrote me to write a message again, at that moment I gave up further contact with this shady company, of course they downloaded from my account money £38 where they should not. No one has called me.
I’m the latest to be fooled by this company. I initially contacted this outfit for an answer for a TV audio issue anyhow I resolved it myself but was charged a £1 for it. A week later I’ve been billed £35 for a “subscription” I knew nothing of.
I was told that I would be charged one dollar for the question that I asked and that I could sign up for a subscription. I could not get help from the reps about resolving a Facebook question so I certainly didnt signup for future help. Then I receive a $45 charge on my credit card (which I gave them for the $1 charge. In my opinion this is a scam.
My R15 Question lead to a R600 charge and my answer was a bunch of spam links. Such a disingenuous company it’s borderline scam. I’ve been contacting as many people as I can to get a refund and no luck.
I used it for less than 10 minutes. Didn’t get an answer to my problem. Customer service sucked and refused to refund me. Don’t use it. Every time I tried to chat with customer service, they said refresh. I did and had to start all over! Phoned and was refused my refund and was even refused to a supervisor. What a joke!
I don’t recall what I would have contacted them for but I have had a charge of $66.00 CDN on my credit card for many months. I have contacted them regarding this and requested that they cancel whatever subscription this is (I did not sign up for a subscription!!). I also have instructed my credit card company to block any future charges.
This company is a scam and if it wasn’t for an illness, I would have caught these illegal charges sooner!
This company is a scam I called and asked a question and they charged me $46.00 and I didn’t even get the answer. So now they keep taking money out of my bank account. I want the money back also so I’m gonna complain to the bank.
Do not use this service, it is basically an internet grift. I asked a question about airline security and they said “call the airline” and charged me a $28 membership fee hilarious. They’ve figured out how to deceive and take advantage of people who are seeking information.
I have the same problem as well and it upsetting so much I can not stop crying about this situation and I have $462 missing out of bank account in 7 payments of $66 and it has being going along for 6 months and I definitely want my $462 back into my bank account.
I keep trying to unsubscribe but every month I get charged $40. I am so sick of having to ask to be removed. If I could afford it would take legal action against this site.
Said they’ll only charge R15 but took R599 and the R15 from my account. Did not even take me through the subscription process. Now the help desk is not answering my emails and the chat box ‘princess mj’ is also not answering me. 5 Star scamming service.
I was directed by HP about my printer. I called it said $1.00 for trial membership. I was actually charged $28.00 I called they immediately refunded that charge. But same different charge of $46.00 was charged to my account which they advised it does not show on the file. I will Not rest until I get this resolved. I am also going to call Hewlett-Packard and advise.
Terrible company. Take your money BEFORE you ask a question. Stay well clear of this firm. Then they ask you for your cc details before you can start the refund process.
Keep clear. They promised connection to an “expert” for R15 (South Africa). Then R482 was subtracted from my bank account and NO REPLY from an expert. PLEASE STAY AWAY FROM JustAnswer!!
Well I guess I should have looked these people up before just assuming that since Hewitt Packard sent them to me for printer support they were legit, I was like every one else. These people need to be put out of business, I don’t expect a refund but I will be visiting my bank this morning, at least I have everything in email and texts from them that this was a trial membership for a $1.00 and not charging my card over $80.00.
I was never informed about the $66 CA membership charge so I cancelled the membership immediately. But now they’ve charged me again this month. I see from the other comments left that that’s how they make their money.
I just asked how to top up my local data, 3 months ago I don’t even remember that I sign up for this website. I’m surprised that they deducted that day after I asked. but on Oct. 8 they deducted $42 again without prior notice. Hope I’ll get my refund.
Hi, I never opened an account with JustAnswer, only what I wanted was once off help with my old gmail account which I also did not get help, now this company is taking R599 per month from my account. I made a mistake by giving my account details hoping I would be assisted.
Never got an answer to my question and they charged me 39.00 anyway. Then they charged me 46 dollars a month for the next three months. Called and they said they will cancel. I am going to the bank today to tell them NOT to pay this again. I am furious!
We did not sign up for membership but this unscrupulous company debited our credit card for nearly two years. They have refused to credit us and are hiding behind small print. They have received money for no service.