Contact of customer service

Google+ Pinterest LinkedIn Tumblr

Contact JJ’s House: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Flat/RM 901
Yip Fung Building
2-12 D’Aguilar Street,
Central, Hong Kong

Customer Service
Email: [email protected]
Phone: +852 81990571

About JJ’s House
JJ’s House is an online retailer of wedding dresses, gowns and related accessories. The Chinese ecommerce company, founded in 2007, boasts a catalog with a wide selection of high quality and affordable items. JJ’s House offers custom and standard size dresses for weddings, anniversaries as well as parties. The designs are eye-catchy and clothes are crafted with materials that do not compromise on quality. All final products go through stringent quality check and neat packing.

There are in fact more than 1,200 styles that can be customized for exact specifications. The website also claims the clothes offer massive savings of up to 60% off competitors’ prices. Shopping on the website can be done by keyword or category. Products you can shop include wedding dresses, reception dresses, plus size wedding dresses, bridesmaid dresses, wedding guest dresses dresses, homecoming dresses, prom dresses and evening dresses. Also shop for accessories such as jackets/wraps, veils, headpieces, wedding flowers, jewelry, sashes/belts, petticoats, wedding shoes, gloves, handbags, hats, scarves, hair extensions, lingerie, wedding umbrellas, garment bag, robes, among others. There is a Sale section for those looking for discount shopping.

Shoppers can filter items by most popular, new arrivals, price, length, neckline, sleeves, fabric, style and color. On each product page, you will see the color, size, tailoring time, and high quality pictures showing the product from different angles. The description areas also lists the specifications and other highlights. Purchases on the website can be made using Visa, MasterCard, American Express and PayPal. Upon successful payment, you can track the status of delivery. The website states wedding dresses can take 11-13 days for being processed. The shipping can take 3-15 working days, according to the destination.

JJ’s House uses UPS, DHL and USPS for delivery. During checkout, shoppers can opt for express shipping for faster delivery. Shipping cost varies according to item, weight and destination. As for return policy, note that JJ’s House does not allow return of any custom dresses. Standard size dresses, shoes and accessories however carry a 7 day return policy. The item must be unworn and carry the original tags. The shipping fee will not be refunded. Refund will be credited back to the original payment method within 10-15 days. For more information or queries on payment, refund, cancellation, or others, reach the JJ’s House support.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.


  1. Suzanne Nicholls Reply

    I received shoes without any fastenings and a bouquet that was nothing like the photo I was extremely disgusted when I opened the boxes
    I will not be buying anything from here again

  2. Dina Campanile Reply

    Please, I need to get in touch with JJshouse customer service….
    I have a question about a dress I purchased in April, and since it’s tight at the bodice (trunk/waist area) I would like to purchase a piece of the fabric to have it altered (let out) So please send me a correct website so I can send a message!!! I’m having a rough time to be connected! Thank you

  3. Ledora A Williams Reply

    I ordered 2 head pieces approximately 3 weeks ago, and have not received the items: Order #2491078670. Please look into this matter. Thank you

  4. Laura Taylor Reply

    An order (7658073953) was placed on April 13, 2019 for Mother of the Bride dress in size 8 which was shipped on April 25, 2019. However, the recipient was on a cruise and was not able to try the dress until after the seven days for the return. The size 8 was tight in the bodice area and because of time constraints, an order (7877996005) was placed on May 7, 2019 for a size 10 which was shipped on May 12, 2019 and was shipped directly to the wedding location. However, the dress did not fit and was the same size of the size 8. This resulted in the Mother of the Bride, who walked her daughter to the front of the church was in a borrowed dress and two beautiful ordered dresses remained in the closet.

    Because the delivery of the dress was not as ordered, I request a refund.

  5. Please send a return request. I purchased a dress for an upcoming wedding, and it does not fit in the bodice area. I would like to return the dress for a refund please.
    Thank you.

Write A Comment