Find below the customer service details of Israel Post. Besides contact details, the page also offers a brief overview of the postal company.
Head Office
Israel Postal Company
137 Hahagana St,
Tel Aviv, Israel
Support
Phone: 171 or 1-599-500-171 (general)
Phone: 076-8875570/1 (parcel delivery)
Phone: 076-8871208 (online store)
Phone: 1-800-213141 (money transfer)
Email: [email protected]
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About Israel Post
Israel Post began operations in the year 1951. The national postal services company in Israel offers domestic/international mail, parcel services, EMS and freight forwarding. Financial services are offered by the subsidiary company Bank Hado’ar. The state-owned enterprise, headquartered at Jerusalem, manages operations through a staff of over 5,500. Officially operating as Israel Postal Company, the firm has a large fleet of over 1,000 vehicles for collection and distribution of mail across the country. Each day Israel Post sorts over 2.5 million postal items. Further it handles 2.3 million express deliveries and 1.6 million packages each year.
To send a letter or parcel, you can visit any of the nearest Israel Post branch. Locate one closest to your address on the website. For fast delivery of letters choose Post 24. The service is available nationwide and is most efficient for delivery within 24 hours. The Price Calculator tool on the website will help you calculate the rates according to weight. Besides Post 24, you have the regular mail service that is affordable and is ideal for sending documents or goods weighing up to 50 grams. For a more secure service, you have the registered mail which provides a confirmation that the item was received with a signature. The service is available for sending letters or documents to 84 cities across Israel. You can insure the item if the package has valuable contents.
Besides documents, you have the parcel delivery service. You can choose regular as well as express delivery. The package max weight cannot exceed 20kg. The rates are charged according to weight and destination. When a parcel is received, the lost post office will intimate the addressee after which it can be collected by furnishing identity card or passport. Note that the parcel will be stored at the office for 14 days. Door to door delivery services is available for parcels weighing up to 35kg. If you want to track the status of the shipped letter or parcel, visit the website and search for information using the tracking number. Tracking is available for both domestic and international couriers.
Coming to the international mail, like other postal services, with Israel Post you have the Express Mail Service (EMS) which is a reliable and expedited worldwide shipping option. With a network of more than 200 countries, you can be assured of fast and affordable shipping. With EMS, you can send shipments weighing up to 20kg. And they are delivered to major locations around the world within 2-3 business days. Volume discounts are available for businesses using the service regularly.
Besides postal, financial services are offered under the Postal Bank brand. You have foreign exchange, money transfers, and teller bank services. Visit one of the branches to purchase or exchange foreign currency. As for money transfers, you can transfer cash of up to 10,000 NIS at the postal branch. The beneficiary can receive the amount by presenting an ID card and reference number. You won’t need an account with Postal Bank to enjoy the service. Additionally, you can transfer money to bank accounts around the world through the international money transfer service. Go to one of the post office branches that accept Western Union for sending money to any of the agent locations in over 200 countries. Within minutes you can transfer money from Israel to a beneficiary abroad. Other services you can avail include opening a savings account, creating money orders, making payment of bills and subscriptions, transfer of vehicle ownership and even paying for American visa application.
Today I was supposed to get my package directly delivered to my door and I paid for this extra service, due to the fact i could not get my package from the place it was sent. I paid the 25 shekels and have the receipt from Israel Post and the day of delivery scheduled, but the package did not arrive as planned in the early. I was home all day long and there also is a lobby with 24//7 service downstairs where I reside.