Head Office
IKEA North America Services, LLC
420 Alan Wood Rd
Conshohocken, PA 19428
Customer Service
Phone: 1 888 888 4532 (customer service)
Email: IKEA.info@IKEA.com (corporate)
Email: IKEArecruiting@ikea.com (jobs)
____
About IKEA US
IKEA is a leading home furnishing retailer that operates 400+ stores in more than 50 countries. The Swedish company began operations in the US in 1985. Part of Inter IKEA Systems B.V., IKEA sells its products through both brick and mortar stores and it’s ecommerce channel. The stores are spread across California, Colorado, Florida, Illinois, Kansas, Washington, New York, New Jersey, Philadelphia, Texas, to name a few. You can use the store locator on the website to get contact details and store information. For ideas and inspiration there are a number of resources available on the website.
Products that can be shopped online include sofas, dining tables, dining chairs, stools, outdoor furniture, storage boxes, bookcases, lighting, curtains, shoe cabinets, desks, wardrobes, bedlinen, mattress,rugs, pillows, clothe organisers, sink cabinets, faucets, showers, dinnerware, among others. On each product page, you will find high quality pictures, along with specifications, product information, package details and ratings. Visit the Offers section to find discounted IKEA items. There is IKEA Business for range of furnishings and accessories designed to support businesses. IKEA Business offers great discounts and financing options.
Purchases on the IKEA US website can be made using Visa, MasterCard, Discover, American Express and IKEA gift cards. Get the IKEA Visa credit card to earn reward points on purchases, free shipping and financing options. Delivery rates for small and large packages vary according to size and shipping address. You can assemble the furniture yourself or opt for expert assistance. Note that most products come with a 365 day return policy. Refunds are processed in the original form of payment. For more information or queries on store locations, cancellation, delivery, installation, warranty, repair, careers, or others, reach the IKEA US support.
I have 6 chairs that use a Henriksdal cover but they are no longer available. I tried a Bergmund cover but it doesn’t fit. How can I get new covers that will fit the 6 chairs that I have?
I shopped your store yesterday. I have a bad foot, I needed a cart to hang on. Looking around for 5-10 minutes to see how I could do it, anyways I didn’t get one I went upstairs, shopped and need a cart. I just feel like your store isn’t very good for handicapped people, yes I seen the elevator but it said no carts! Come on now, it’s a big store, it’s hard to walk the entire store. I asked a associated for a cart ( she was by a register, she was no help! )
We purchased an IKEA bathroom faucet approx five years ago. The faucet is still shown on their website and is called Runskar, a one hole type with two handles, one hot, one cold. It is a simple basic design, not a fancy one handle type. About three months ago the cold tap was gushing water, even though it was fully turned off! I removed the internal cartridge to obtain a replacement and it was absolutely impossible to find one. I visited 5 or more major plumbing stores and none could identify the cartridge even though I supplied the ikea serial number, 121 836. I eventually repaired the cartridge myself and it was useable until last week end when the o ring inside the cartridge became displaced again and the tap was gushing cold water for 3 or 4 hours before I returned home and shut off the supply. If we had gone on holiday and this happened we would have had an astronomical water bill. Try to get through to IKEA customer service is a joke! When I finally did after one and a half hours of waiting it sounded on the phone that I was in a zoo! The woman answering the phone shouted to her kid to turn the t.v. down, she was Ikeas customer service agent working at home!! The rep said they didn’t have any parts and try Home Depot, who I already had plus five other plumbing suppliers. So I’ve had to purchase a complete new tap ( $120) and will have to throw out the ikea one due to lack of a basic part that should be readily available.
While the customer service reps were nice and polite they could do nothing to help me. My brother fell ill and almost died so I began handling his couch delivery. I switched the delivery date because he was in a coma. Lo and behold, what showed up on the original date? The couch. We had to physically return it to a store and then was told that they could not just put the amount back on the original credit card that he used to purchase the items because we did not physically have the card. I was given a gift card for the amount. I explained the situation and was told by the store that they could handle it on the customer service line, to call and they would take care of it. They would switch the gift card balance back to the original card used for the purchase. I just called (with the correct card in hand, and was told: “No, we don’t do that. You have to go to the store with a physical card.” My brother is still in the hospital and there is no store close to me. This is absolutely ridiculous and the last thing I need to be dealing with right now. I think I have been on the phone for 5-6 hours in total (maybe more) trying to get the date changed and getting credit for the delivery, etc. I have never experienced such terrible company policies. I am beyond frustrated.
The most frustrating experience I’ve ever had. We bought a kitchen for a couple thousand dollars. Delivery Date was last week. It’s ridiculous that they give you a time frame of 9 to 9, so 12 hours. At late night a very impolite driver called us and said he can’t make it today. So we postponed it to the next day. Nobody showed up. 2 days later another driver called us and said the kitchen is too heavy for him. I contacted his supervisor and we agreed that I’ll get my kitchen the very next day. And guess what.. we waited for nothing. After contacting the Deliver Service they explained us that our kitchen is damaged and WE HAVE TO CONTACT IKEA! So this is what I am trying the past 3 days. I am just in the line for hours, for 3 days. It’s the worst service I ever had in my life. I just spread the word in social media. Don’t want anyone to make the same experience and loose thousands of dollars
I just can’t believe that I can have this much worst experience with IKEA US. Pathetic and extreme disappointment from IKEA lately. I ordered a floating shelf of $29.99 and due to no pick, I added delivery and paid $49.99 which in total became $80.86. I placed an order on April 20th and got an email that it will be delivered to you on Apr 26th which didn’t happen. Then got another email saying it wasn’t delivered and rescheduled to be delivered on Apr 29th which AGAIN didn’t happen. I called and called and called. IKEA customer service agent didn’t know anything and asked to call NAL Group which is supposed to deliver my order. NAL Group said it will be delivered by May 4th 2021 which again never happened. Since then both the customer services are unreachable and I’m calling and after an hour of wait, call just ends without connecting it to an agent.
I ordered picture frames right before everything closed for the pandemic. In my delivery I ordered 16 frames. I only received 2.
Customer service was actually impossible to reach. I called and called, and always got lead to dead ends. I had people call for me as well with no other response.
I sent email after email with no response.
I finally was able to make the trip to a physical location (which I was told “we’ve been open since august, you could have made it here” which they have no idea how long it takes me to get there… or the fact that people who work full time and have kids can’t just “get up there”)
Needless to say it’s extremely disappointing that NOTHING was done. Because “we can’t do anything after a year” which it HAS NOT been a year.
As for myself, I won’t be shopping at IKEA again even after the thousands of dollars my business has given them.
Unfortunate. Disappointing.
I am so frustrated with Ikea, I could split nails. The worst customer service I have ever had to deal with. Ikea will not answer the phone and email is for cancellations only. If need be I will make a long distance call to the Netherlands headquarters for a resolution. I will Never shop Ikea and will tell all my family and friends to shop else where. Everybody in store pointing someone else for finding my lost cellphone at Atlanta Georgia branch nobody is helping I spent almost 1 hour and asked 10 different employees how can I find my cellphone everybody is sending different person even the woman who is working at lost& found sending me back to the customer service back. It was so frustrating almost I pointed 10 different people finally they managed to make me very upset and angry. I will not ever go IKEA again and started this horrible experience with everybody. If you don’t respond my email I will apply to the better business about my experience with IKEA customer service
I purchased a sofa as a gift for my son’s house warming gift on August 3rd. I was given an estimated delivery of 9/1. When 9/1 came and went I made several attempts to reach Customer service I finally got through and was told I should be getting an email any day with a new date. The answer was vague but I was hopeful. Ten days have passed so I called again ( again it took me 4-5 tries and then I sat on hold for 15 minutes) The agent i talked to today told me the new date was 10/10 I asked to speak to a supervisor when she returned she told me that 10/10 was no longer available and she thought it best to cancel my order! I told her I did not want to cancel we had ordered other furniture with the couch as the main piece that we decorated around! Again i asked for a supervisor she told me I could hold on for 30-40 minutes but again she suggested I cancel! This has been the most frustrating experience, I still want my couch what can I do ?! I have emailed everyone I can find and no response !!
I keep calling, waiting on hold for (at least) 30 minutes (or more) at a time and then getting transferred to another department that either hangs up on me or gives me an automated message stating that they are too busy to take my call. Its super frustrating… I’m in need of replacement slats for the Hemnes daybed. We purchased the bed around 6 years ago and have had 6 slats break over the years. The more that break the weaker it gets, so we need replacements. The website doesn’t list the Hemnes daybed slat system. When I finally spoke to a representative, they said that they don’t sell just the slats, but that I can get them replaced by talking to customer support. I just can’t seem to get to that department as I get hung up on or kicked to an automated message telling me that they are too busy and to go online. I find it very strange that after months of trying to get in touch with a company, that they are just too busy. This makes no sense and I’m beyond frustrated…
I am so frustrated with Ikea, I could split nails. The worst customer service I have ever had to deal with. Ikea will not answer the phone and email is for cancellations only. If need be I will make a long distance call to the Netherlands headquarters for a resolution. I will Never shop Ikea and will tell all my family and friends to shop else where. They will take your money, but then when it is time to deliver, nobody is home. If you like to feel cheated, just shop Ikea on line, you won’t be disappointed.
What a terrible experience. Phone numbers that lead to dead ends. Emails that only allow you to cancel the delivery. I have not been able to get in touch with anyone live at IKEA for months. I have a delivery scheduled for today but have not been given any indication that it is still on schedule. Absolutely terrible way to treat customers. This was my first and will be my last purchase from IKEA and I will warn all of my friends and contacts about this experience.
Honestly, I don’t think there is a merchant worse than IKEA’s on-line operation, including its portal behavior, fulfillment process and customer support/execution. It’s truly a shame when you consider the staunchness of IKEA’s physical stores and product/pricing. There doesn’t appear to be any real thought and investment in supporting the customer’s end-to-end on-line shopping experience, which feels entirely different from who they are in a physical store. Until this integration occurs, it’s doubtful IKEA can survive in an increasingly on-line world.
Seriously the customer service contacts are infuriating right now. It says my order was delivered on 5/29 and you can see its no longer 5/29 and I dont have my order. I also have no clue how to get in touch with someone so I’m just gonna start emailing and calling everything I see associated with ikea.
Horrible experience trying to get a hold of anyone at IKEA. Their 888 number never leads to a CSR. Their email address is only available for order cancellations. How can anyone know what’s going on at IKEA when there’s no way you can get a hold of anyone there and ask a question. Are they open for curbside pickup? What’s the status of my order delivery? Why is it that every morning I try to place an order, the website says “maximum capacity reached for the day. Try tomorrow”??
On May 22, I was in your store and purchased several food items. The check-out experience was one of the poorest I have ever experienced. The checker did not look at me throughout the process; even after the credit card was tendered. Instead, she was chatting with the other checker in the adjacent register the whole time. I am a 40 year retired grocery clerk and know how such a transaction should be handled and that certainly was not proper and I am sure your policy was not reflected in her actions. The cashier ID on the receipt is 10057229 and the time was 12:28:34. Please counsel this checker-it would be beneficial to her and your customer service image.
In fairness, I would commend the checker who worked our order for merchandise items later that same day,May 22. The lines were long at that time and the checker on terminal #00384934 at 14:31:39 apologized for the length of our wait and should be commended.
Gerald Olesen
Hi
I wasn’t terribly upset with your staff at Tampines Ikea Singapore
I was trying to get a baby chair strap( replacement)
Went to level 2 kids station chinese guy to ask for assistance to check where I can get hold of 1. He said customer service at level 1. I asked him to help check availability. He was very reluctant to do so despite me asking 3 times. I told him clearly please check as I don’t wish to come up to level 2 again should the stock went dry.
He assured me there will be. True enough. There wasn’t any available when I was at the service counter. It was out of stock. I was so upset. I told Khairul can I see the duty manager. Khairul said. No duty manager. I may write in to complaint. I asked him either to find me the strap or he ask someone to bring down 1 set of baby chair. After 10 mins. I was given a strap. I am totally upset with the service I received. If making a call internally is so difficult. May I suggest just have robot station at the outlet. It will be less annoying.
I would like an explaination why there isn’t any manager or supervisors around for me to speak to. Why the staff cannot make a call internally to check on stock availability but have customer walk to check on stock availability