Find below the customer service details of iHerb. Besides contact details, the page also offers a brief overview of the health and fitness retailer.
Head Office
301 N Lake Ave Pasadena,
California 91101
United States
Customer Service
Email: customersupport@iherb.com
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About iHerb
iHerb is a California-based retailer that was established in 1996 with an aim to make health and wellness products accessible to all. If you are looking to buy health supplements of different brands from an online store, then iHerb should be your go-to place for all health and wellness needs.
Whether you are an environmentalist or not, when you purchase a product from iHerb, you are making an eco-friendly choice and a sustainable choice. This makes the platform more popular among consumers. All their products are vegan, gluten-free, dairy-free, and are made from organic ingredients following all non-GMO guidelines.
Over the years iHerb has served more than 11 million customers who keep coming back to them for their wide range of products, amazing deals, and rewards program. The company has also expanded its shipping partners across the world, and now they deliver to more than 185 countries.
The website of iHerb is user-friendly and one can easily figure out how to purchase online. You need to create an account before you can buy anything. This account can be used by you for a lifetime for purchasing products on iHerb. Unlike other retail companies, iHerb has no membership or yearly subscription fees. You will have to pay a shipping cost on your purchase. To avoid the shipping cost, you need to buy products over $40.
Once you have made your purchase, iHerb will ship your order as fast as possible. If you have any issue with the order, you can get in touch with the customer support that is available 7 days a week over call or email. In case, you want to return an item, you can submit a return request within 60 days of purchase and 90 days for iHerb products. iHerb offers a smooth experience for the entire process.
They accept Visa, MasterCard, American Express, PayPal, Discover, and JCB for payment. They also accept Apple Pay for customers’ convenience. iHerb offers a 90-day money-back guarantee on all iHerb products. This is good news for those who are afraid to trust iHerb products. If you are not satisfied with any of the products, you can return the products in original packaging to qualify for the money-back guarantee. This speaks volumes about the quality of the products and the confidence iHerb has in its products.
In case you change your mind after ordering the products, you can go to the ‘My Order’ page and cancel it. If the amount has been already paid, it will be returned to your account within 7-9 days.
Whether you are looking for bath and beauty products, health and wellness, sports supplements, grocery, or maternity products for both mom and baby, iHerb guarantees you all-natural products under one roof. You can get your monthly supplements of calcium, magnesium, fish oil, amino acids, and other supplments from iHerb. Besides sheet masks, moisturizers, cleansers, make-up tools, you can get K-Beauty products here.
While you are shopping for your family, iHerb has not forgotten your four-legged member. You can get pet supplements, treats, grooming, health, and other supplies from them. Besides shopping brand wise and product wise, you can also shop related to your concern. Whether you are looking for products to aid digestion or improve your immunity, you can shop for products specific to your concern.
Furthermore, the website has a wealth of resources and blogs written by experts with the aim to educate consumers about healthy living and different physical conditions.
iHerb has an exciting rewards program for its customers. Besides regular discounts, there is a referral program by which you can give $5 to any of your contacts, and upon using the referral you will get a 5% commission in rewards credit. Also, there is a discount code for first-time users.
iHerb has made a reputation for itself over the twenty years it has been in the market. The fabulous customer support, so many different products in one place, quality products, attractive rewards program – all these have made it one of the favorite retail companies for people across the world today.
