Head Office
Iceland Foods Ltd,
Second Avenue,
Deeside Industrial Park,
Deeside, Flintshire CH5 2NW
Customer Service
Phone: 0800 328 0800
Email: nil
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About Iceland
Iceland is a well known supermarket chain in the UK, founded in 1970. Headquartered at Deeside, Wales, Iceland employs more than 23,000. It currently operates in more than 900 locations across the country. Besides UK, Iceland operates stores in several regions across Europe, many on the franchise model. Iceland claims to be the leading specialist retailer in frozen food. The stores primarily deal with groceries and frozen foods. You can locate an Iceland store nearest to address by postcode or town. The store listing contains the address and the operating hours.
Know the ongoing offers and discounts at stores on the website. Sign up for the Bonus Card to receive exclusive offers and bonuses. Additionally, customers shopping in store or online can have items delivered for free. Home delivery is available within a 10-mile radius of the store. You can register for a Bonus Card on the website or purchase same at store. You can check the card’s savings balance on the Bonus Card website.
Love shopping online? Iceland operates an ecommerce channel where you can purchase from a wide range of categories. You can shop for frozen food, drinks, bakery items, household essentials, cleaning products, toiletries, cereals, snacks, sauces, canned food, fresh fruit, milk, fresh meat, cooked meats, among others. Under frozen food, you have chips and potatoes, desserts, frozen fruits, pastry, pies, seafood, meat and poultry, ready meals, ice cream, pizza and vegetables. There is an Offers section that lists those items you can shop for a discount. The product pages contain information of ingredients, brand, price and nutrition.
Purchases on the Iceland website can be made using Visa, MasterCard and PayPal. You can place your order up to six days in advance. Next day delivery is available in select locations. During checkout, you can choose the most convenient time slot for delivery. Most products carry a 14 day return policy. The refunds could take another 14 days. You know the exceptions and those products that do not fall under the return policy on the website. Login to your account any time to view recent orders, re-order or cancel existing orders.
Interested in working for Iceland? You can navigate to the Jobs section on the website to know the current job openings and various opportunities. You can view the roles and apply for an interesting position right on the website. For more information or queries on store locations, refund, cancellation, delivery, career/jobs, or others, reach the Iceland support.
Can you please tell me why Iceland store does not give me a copy of my order with information about missing items or replacements. Also why do you not send confirmation of when orders are placed!