Head Office
Hugo Boss AG
Dieselstrasse 12
72555 Metzingen
Germany
Customer Service
Phone: 1-800-HUGOBOSS (US)
Phone: 1-800-484-6267 (US)
Email: customerservice@hugoboss-store.com (US)
Email: info@hugoboss.com (general)
International Support
Phone: +49 7123 3788 9911 (Germany)
Phone: +33 1 7036 0266 (France)
Phone: +43 1267 5640 (Austria)
Phone: +32 2 8086 274 (Belgium)
Phone: +34 91 1309 474 (Spain)
Phone: +39 06 8997 0194 (Italy)
Phone: +44 20 3514 2096 (UK)
Phone: +603 211 656 10 (Malaysia)
Phone: +41 41 7273 852 (Switzerland)
Phone: +971 (0) 455 155 42 (UAE)
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About Hugo Boss
Hugo Boss is a German fashion brand founded by Hugo Ferdinand Boss in 1924. Headquartered at Metzingen, Germany, Hugo Boss employs more than 14,000 around the world. The manufacturing facilities are located in Metzingen, Germany; Izmir, Turkey; Radom, Poland; and Morrovalle, Italy. The company designs, manufactures and sells apparel and fashion accessories in more than 127 countries. The Hugo Boss Group operates some 442 outlets around the world, this is besides the 8,000 points of sale. In addition to brick and mortar stores, customers can also shop online from the 11 country-specific websites.
Use the store locator on the website to locate nearest Hugo Boss outlet. If you love internet shopping, browse the vast catalog of items on the e-shop. Brands found include Hugo Menswear, Hugo Womenswear, Boss Menswear and Boss Womenswear. Product categories on the website include suits, shirts, pants, coats, sweaters, sweatshirts, t-shirts, jeans, swimwear, dress shoes, sneakers, casual shoes, tuxedo shoes, watches, bags/leather goods, ties/bow ties, hats/gloves, belts, socks, cologne and eyewear.
You can filter products by color, size and price. The New Arrivals and Bestsellers section help customers pick some of the hot and trending products. If you are confused and need help, you can book an appointment to meet a Boss style consultant. The online appointments page allows you to select schedule and preferred location.
Popular Hugo Boss collections include Playforever Collection, Hugo Reversed, Eames Collection, Premium Golf Collection, Travel Line, Evening Wear, Black Edition, Hugo Show Capsule, Boss The Scent, Boss Bottles, Hugo Man, Hugo Iced, Hugo Man Extreme, Boss Ma View, Boss Jour, Femme by Boss, Boss Nuit, to name a few.
Payment for purchases on Hugo Boss e-shop can be made using Visa, MasterCard, American Express, Discover and PayPal. For those located in the US, Hugo Boss ships to 50 US states, including Alaska and Hawaii. The standard shipping takes 5-7 business days. During checkout, shoppers can opt for express or next-day shipping. You can even buy online and pick up in your closest store. As for returns, shoppers can get full refund on returns made within 30 days of purchase. Visit the website for return terms and conditions. For more information or queries on store locations, payment, refund, shipping, or others, reach the Hugo Boss customer service.
My order (GE3300232359NL) was received with the incorrect shoes size, as I contacted the support team and received a reply from Dila, admitting the fault, the dispatch of the wrong shoe size and offering the free shipping for the return, as a goodwill from Hugo Boss. My expectations was for Hugo Boss to rectify the order and provide the customer with the correct shoes size that were ordered and paid for. I haven’t heard back from the customer support and feeling very disappointed, as my order was made to attend a special event.
I want to share our poor experience in Hugo Boss store in Hungary, Budapest (Premier outlet). We are on your business trip in Hungary and as we have some free time, wanted to do some shopping. The first problem was that no one in Hugo Boss shop speaks English, no one! Its terribly hard to communicate there? The main and most disappointing thing was terribly unpleasant, absolutely not welcoming, even unpolite staff working there.
I have become a loyal customer of Hugo Boss to the extent of spending almost £8000 in the last 18 months at your Bristol Cribbs Causeway store. The staff there are amazing in their professionalism and customer friendly service. However when the need arises to contact your UK headquarters by phone its an impossible situation. The phone rings 5 or 6 times then automatically cuts off every time I’ve tried calling. Your inter store transfer system takes several weeks each time even though it’s only a couple of hours or so away from the Bristol store where the order and payment originated.
Hi there, I live in Toronto, Canada, I saw at Hudsons Bay store a Hugo Boss Snow camouflage slim-fit with no pockets. I regret I didn’t purchase it and I am trying to fin the name of the shirt so I can purchase it online from somewhere, could you please help me? I found online an oversized one with a similar printing but with a different printing pocket in the front, witch is not what I am looking for, thank you