Head Office
InterContinental Hotels Group (IHG),
11th Floor Building No.10 Tower C
DLF Cyber City, DLF Phase-2
Gurgaon 122002
Customer Service
Phone: 1800 103 3066
Phone: 000 800 050 1933
About Holiday Inn
Holiday Inn is one of the largest hotel chains in the world with properties in more than 20 countries. The luxury hotel chain offers a wide selection of rooms designed to meet the needs of both business as well as leisure travellers. The brand is synonymous with comfort, quality and excellence. Booking a room at a Holiday Inn meant having no bad surprises at all. The company was first established by Kemmon Wilson in 1952. A bad lodging experience at Washington DC prompted Wilson to venture into the hotel business. This was back when swimming pools or a restaurant was a scarce luxury. Wilson took the lodging standards up by a notch and introduced world-class facilities at his properties. The initial plan was to build 400 family-friendly motels which were each a day drive apart from each other. The first Holiday Inn Motel opened its doors in Memphis in 1953, which was also Wilson’s hometown. The company is currently owned by the InterContinental Hotels Group. Other brands part of the IHG family include Hotel Indigo, Kimpton, HUALUXE, EVEN Hotels, Holiday Inn Express, Crowne Plaza, Holiday Inn Resort, Staybridge Suites and Inn Club Vacations.
Since its coming to India, Holiday Inn has been able to attract a large number of travellers owing to its location, service and amenities. Currently, you will find Holiday Inn across Agra, Goa, Amritsar, Gurugram, Kolkata, Bengaluru, Mumbai, Tirupati, New Delhi, Jaipur, Chennai and Kochi. Some of the most hot properties include Holiday Inn New Delhi International Airport, Holiday Inn Jaipur City Centre, Holiday Inn Mayur Vihar, Holiday Inn Express Banjara Hills, Holiday Inn Agra MG road, Holiday Inn Express HITEC City, Holiday Inn Chennai IT Expressway, Holiday Inn Express Gurugram, and Holiday Inn Cochin. You can explore the locations and properties on the website. The website offers discounts and offers for those planning their stay at a property.
Booking a Holiday Inn hotel is easy. You can make a reservation directly on the official website, or through leading hotel booking portals. You have to enter the city, punch in the dates, and proceed to booking. Rooms can be booked online with zero deposit and option for cancellation. Those frequenting Holiday Inn can register for the Rewards Club loyalty program to save more and enjoy other privileges. The points earned on stays can be redeemed for free nights. For queries or complaints on booking, cancellation, refund, parking, lost/found items, or others, reach the customer support team.
I am writing this following my visit at your hotel, “Hotel Holiday Inn” MG road, Agra on 27/07/2022. This is in regard to the poor level of customer service with high customer dissatisfaction. I opted your property for some family event after checking your website which portrays a completely different picture, as compared to reality. Having said that, I’d like to bring to your notice that when i visited to your hotel for enquiry i was asked to sit & the concerned person will attend you shortly. There i sat for around 30 mins. But nobody came nor even anybody asked for a glass of water. In between have asked the receptionist for the concerned person but no response. It was quite disappointing and definitely not at par with the kind of expectations I’ve developed for a 4-star hotel.