Address
87-135 Brompton Road
Knightsbridge
London, SW1X 7XL
United Kingdom
Customer Service
Phone: +44 (0)20 7730 1234 (store)
Phone: 0333 300 1000 (online)
Phone: +44 (0)20 3626 7020 (online)
Email: help@harrods.com
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About Harrods
Harrods is a popular department store in Britain, founded by Charles Henry Harrod in the year 1834. The company was sold to Qatar Holdings in 2010. Headquartered in London, Harrods employs more than 12,000 across the country. The iconic department store is spread across 5 acres and boasts of seven floors. There are more than 300 departments, in addition to a food hall, spa, pharmacy, gift wrapping, wellness clinic, travel shop and a concierge. Restaurants you can find at Harrods include Cafe Godiva, Ca’Puccino, Caviar House, Chai Wu, Fish & Chips, Harrods Cafe, Laduree, The Tea Room, Mango Tree and YooMoo. The Harrods Group companies include Harrods Estates, Harrods Bank and Harrods Aviation.
The Harrods store is open from 10am to 9pm. On Sundays, it opens at 11.30am and closes at 6pm. The nearest tube station to Harrods is Knightsbridge on the Piccadilly line. Shoppers can also browse the Harrods website to purchase from a wide range of categories. You can shop for tshirts, shirts, suits, coats, dresses, jumpsuits, wallets, luggage, bags, watches, sunglasses, ties, shoes, skincare products, bedding products, home appliances, homeware items, among others. Payment for purchases can be made using Visa, MasterCard, American Express, JCB and PayPal. You can also pay using Harrods gift cards.
During checkout, customers can opt for standard shipping or express shipping. Harrods also ships internationally. Online shoppers enjoy a 14 day return policy. If you are a regular Harrods customer, register for the Harrods Rewards loyalty programme. Members earn reward points on all purchases. The programme has different tiers with a range of benefits. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Harrods customer service.
I would just like to say how much I enjoyed shopping at your store yesterday slept in bits and pieces in different departments but I would like to give a shout out about the service I received from a young lady called Khatra.
She first apologised for keeping me waiting but there was a long queue so it was expected but she was very polite friendly and helpful and advised me that the purchases that I was making that there was an offer on if I need to get anymore to which I did it’s so refreshing to go into a department store and have a wonderful experience and get fantastic service from a very friendly polite charming person. Please could you pass on my message to the senior managers at Harrods just to say what an excellent person this is to represent the harrods store.
I have rung your number 6 times today 13.7.20 the wait time has been each time over 30 minutes – I just wanted to place an order with Marion ext 2772 Kanebo – i feel this wait time is outrageous with such a Company as Harrods – you should have a line that lets you ask for the extension.