Head Office
Guerlain SAS
68, Avenue des Champs-Elysees,
75008 Paris, France
Customer Service
Phone: 01 47 48 80 79 (France)
Phone: +44 (0) 1932 233 887 (UK)
Phone: 855 424 6242 (US)
Phone: +1 514-363-0432 (Canada)
Email: serviceclients@guerlain.fr
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About Guerlain
Guerlain is a French cosmetics, skincare and perfume brand. It is one of the oldest brands in the world and was founded in 1828 by Pierre-Francois Pascal Guerlain. It was a family-run business until it was bought by LVMH in 1994. The head office of Guerlain is located in Paris, France. The city also is home to it’s flagship store, besides other boutiques.
Browse through the collection of fragrances, skin care products and makeup on the website. There is a detailed description on each product along with its ingredients, effectiveness and directions for use. Shoppers can locate the nearest store selling their preferred product using the store locator. Guests can also locate the different luxurious spas and institutes of Guerlain across the globe. Sign up for the newsletter to get all latest launches and discounts. You can even get same by following the brand on Facebook or Twitter.
Guerlain primarily is into the sales of fragrance, makeup and skincare products for face, eyes, lips, body and hair. The major skincare and makeup collections include Abeille Royale, Orchidee Imperiale, Blanc de Perle, Super Aqua-Serum, Meteorites Oxygene Care, L’Essential, Rouge G, Terracotta, La Petite Robe Noire, KissKiss, Meteorites, Lingerie de Peau and Parure Gold. As for men and women’s fragrances, you have Aqua Allegoria, Chamade, Champs-Elysees, Idylle, Kicky, Insolence, L’Heure Bleue, Meteorites, Mitsouko, Nahema, Samsara, Shalimar, Mon Guerlain, Chant d’Aromes, Guerlain Homme, Habit Rouge, Heritage, L’Homme Ideal, Mouchoir de Monsiuer Vetiver and Les Colognes. Explore the gift sets section for making those special occasions more memorable.
Guerlain makeup products catalog include Smoothing and Blurring Face Primer, Radiance Concentrate with Pure Gold, Perfecting Pearl Anti-Dullness, Intense Mascara and Primer, Natural Glow Foundation, Anti-Fatigue Effect Cushion-Foundation and many such more products. Under the skincare catalog, one can find Renew and Repair Serum, Bee Glow Aqua Cushion, Day Cream, Youth Watery Oil, Night Cream, Daily Repair Serum and many others. Create an account on the website to access exclusive Guerlain offers and enjoy loyalty program benefits. Online shopping facility may be available for certain regions. The payment, refund and cancellation terms could vary. Read the same before proceeding to purchase. For more information or queries on store locations, online shopping, return, or others, reach the Guerlain support.
This company has zero customer service. I’ve ordered products that never arrived then when I finally get a customer service person they pass the problem around. Funds have been removed but no product. Stay away and order from a reputable company.
Why can’t I get anyone to respond to my email or phone calls! I just wanted to ask a question about the perfume I’ve been using called My Insolence. I’m having trouble finding it anywhere, and when I do it’s priced over 200.00. I’ve been using Guerlain perfumes for years Jardins De Bagatelle and Shalimar. If my questions aren’t important to you, I can always move on there are thousands of other perfumes to choose from. Lori Walsh
I’m writing to say after being a regular customer of your cosmetics and particularly a favourite fragrance I love I have been having a problem with the “mon” perfume spray reason being the top nozzle comes off when ever I take the top of the bottle off. I have managed to get it back but it takes a bit of fiddling about with. This hasn’t happened before so is this a fault in the packaging?
Why oh why have discontinued Rose Nacree Du Desert? This was my wife’s favourite fragrance, and she is so disappointed that she cannot buy it anywhere.
Look forward to hearing from you.
John.