Contact Grammarly: Find below customer service details of Grammarly, including phone and email. Besides contact details, the page provides a brief overview of the software company and its services. Reach the Grammarly customer service below for complaints, queries or feedback.
Head Office
Grammarly, Inc
548 Market Street, #35410
San Francisco, CA 94104
United States
Customer Service
Phone: (888) 318-6146
Email: [email protected] (general)
Email: [email protected] (partnership)
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About Grammarly
Grammarly is a grammar checking tool that was first launched in the year 2009. Used by students, content writers, bloggers, business professionals, among others, Grammarly is a powerful tool that checks grammar, style and plagiarism. The automated proofreader can check for more than 250 common grammar errors. It is used by millions of users worldwide. The free and premium products are also licensed by more than 600 leading universities and corporations.Currently, Grammarly’ services are used by over 3 million registered users worldwide. The company is headquartered in San Francisco, California.
Users can try the Grammarly’s online text editor or use the free browser extension for Chrome and Safari. Besides the free versions, there is Grammarly Premium that enhances the performance, identifies complex writing errors and provides vocabulary suggestions, citation suggestions, among others. There is monthly, quarterly and annual subscription plans customers can look for. The Plagiarism detector with the Premium plan checks more than 8 billion web pages. Additional features include integration with Microsoft Office, details of definitions and synonyms, allows to access documents on multiple devices and provides access to desktop apps.
You can subscribe to a premium plan using Visa, MasterCard, Discover, and American Express cards. PayPal as well can be used for payment. If you are already subscribed to Grammarly services, you can manage same by signing in to your account online. If you dint know, Grammarly also offers human proofreading services under its Proofit service. The proofreaders check for errors in grammar, spelling and punctuation, and can revert within 24 hours. For more information or queries on payment, cancellation, subscription, technical support, or others, reach the Grammarly customer service.
I am extremely disappointed with Grammarly. It downgraded me to “Free” and they have automatically taken out the years subscription. I have been unable to cancel it as the “Free” account does not have a cancellation option on it. I don’t like being scammed.
Same with me. I mailed to Grammarly several times, but I couldn’t get any answer except for automated message.
I was so surprised, because I never used Grammary premium service this year but they just automatically taken out the years subscription. I can’t cancel it since my account is now “Free” status, so there is no cancellation option.
Has anybody received any feedback from grammarly?
I tried to delete my account but grammarly wont let me
This is crazy!
Grammarly has been charging me everymonth including human proofreading service
I notice I was charged $9.95 on 4/5/19, then $139.00 on 4/15/19 and then again on 5/6/19 29.95. There is no live help which translates to bad customer service. I tried to make by phone only to be told go to the website. I need some explanation but from what I have read this company has a shady reputation. I would not recommend this service.
I have recently purchased Grammarly a week ago. The add stated $11 monthly. Within and hour I realized that my school provided a discount which I would be charged $5 monthly for the same product, so I made a second purchase. I had already made the purchase of $11 monthly, then thought I would call to cancel but only got an automated machine directing me to a website. I then decided to call my bank to cancel the order. I found out from my bank that Grammarly had charge me a full price of $139, which should have been $11 monthly, and $69, which should have been $5 monthly. I just want my money back because I feel like I have been scammed.
On 04/17/19, I was mislead to believe that Grammarly would only charge you $11.60/monthly up to a full payment of 139.99, but NOT a full charge of 139.99 instantly! I want a refund of the days that went unused to my account. I expect a response no sooner than 10 days.
I cannot express how frustrating it is that there is not a person in the company to properly talk to about the matter.
Stop charging people without prior approval. It’s almost impossible to get a reply or in contact with anyone from grammarly to get your refund. I suggest calling your credit card company to dispute all charges. Seems like everyone is having issues with the yearly charge without approval. I’ll be reporting grammarly to the better business bureau.
When I signed in for preminum, you asked for $11.66 Per month and I was intended to pay for that only, but you charged $139 without knowing me. It’s a scam. Kindly return my money as I am student and that money was very valuable for me.
On March 12th I downloaded the FREE account trial to look at, I have pictures and video of the sign up process and account being made as I did not want to be in this predicament. I have received emails up until today asking me to upgrade to Premium and yet I have found a $139.95 charge US dollars on my Canadian credit card Which translates to $192 and change I was charged on March 13th, exactly 1 day later even though I am still signed up only on the Free account. Again I have video and pictures and emails supporting this.
I have filed a Fraudulent Charge claim on my Credit card and sent an email expecting a full refund back. To date No response.
I expect this company to do the proper steps and refund my credit card in full. I will follow up if required.
I too have the same issue. I used this service for 1 month and they continue to charge me. I believe we may need to start a class action lawsuit because this is ridiculous. To date I have been charged more than 200.00
This was not authorized by me. I would like the charge taken off my account. I have NOT APPROVED or REQUESTED for this to happen. Please refund the full amount $59.95 back into my account. I await your prompt response.
Has anyone ever gotten a response from Grammarly? anyone ever gets any refunds of any sort because I and my family just lost close to 200$ because of Grammarly and I don’t know what to do.
I unsubscribe this app but still got the bill of $140, I want my refund. I have been calling the costumer service hotline but I cant talk to real person. I need help.
Can I please beg and beseech you to ask your adverting people to devise a “not interested in Grammarly” cookie,that web users can set.I don’t want to see your stupid avert for about the 10,000th time. I have never used your product but have come to hate Grammarly so much that I would never use it. Thousands of others on various social media sites have said the same.
Please do not waste your money paying google to actually make people hate Grammarly,due to the level of pervasive and irritating advertising.
I signed up for just basic spelling; you upgraded me without my knowledge! I called customer service which is useless! This is no way to run a business! I would like a refund from your company for $100.00!!!! I will call the Better Business Bureau!!!!!
STEP UP on Customer Service. I paid for premium up through February 17, 2019. It was disabled for some unknown reason (not be me). I have spent more than an hour on your website trying to resolve this problem.
I intended to sign up for a year subscription and investigate having my school subscribe as well ( I am an admin in a school with 1,400 students). With these customer service problems, I am annoyed and will be looking for a more suitable option if Grammarly is not reliable.
Please resolve and give me my subscription to February 17 as I have already paid. I have been inconvenienced and hope you will fix this issue and consider a discount or something.
I am frustrated that there is not a person to contact or to help me resolve the problem.
I paid for premium up through February 17, 2019. It was disabled for some unknown reason (not be me). I have spent more than an hour on your website trying to resolve this problem.
I intended to sign up for a year subscription and investigate having my school subscribe as well ( I am an admin in a school with 1,400 students). With these customer service problems, I am annoyed and will be looking for a more suitable option if Grammarly is not reliable.
Please resolve and give me my subscription to February 17 as I have already paid. I have been inconvenienced and hope you will fix this issue and consider a discount or something.
I am frustrated that there is not a person to contact or to help me resolve the problem.
If you call the number just know it’s an automated system that tells you to go to the website. They have no live help. Very dissatisfied and will be telling everyone not to use grammarly.
Was this a scam? I have seen the same problem happened to me now by reading these message since 2017. It looks like no one from Grammerly tried to answer any of these questions.
I wanted my money back, too. (Should have read this messages before signing up and upgraded to Premium account)
I have been billed twice for my Grammarly premium account. I would like to have one of the charges refunded, please. On looking at the comments, this seems to be quite a common problem, please refund me immediately.
Wendy Roberson
Hey I’m a student and when i signed up for this it said that it would be $11.66 a month but you charged me with $139. It did not say anything about charging me 139 so i would like a refund please.
I didn’t authorize any payments to be taken. I have a charge off 139.95 for 1 month of service that I didn’t use. The only charge I’m aware of is the 11.66 charge. Can you please contact me back and refund my money
11.66 x 12 = 139.92. So they charged for the year, not monthly. It’s indeed a scandal that they charged you 139.95 by rounding up the cents.
I have tried big time to get in touch with grammarly about the payment for the wrong subscription choose. I was choosing the 15.00 plan and click the wrong button and was charged the 540.00 business plan, which I do not have a business at all and can not get in touch with the company although I did cancel plan, but no answer. That amount on my card was for my rent!!! I don’t know what to do, not getting any response from them at all.
I call the phone # and it tells me to go online…..Just how stupid can you be? Don’t want to provide support by phone say it…in huge letters.
By the letters I see there are many problems…..
Hi, have noticed that you have taken 82.94 Canadian dollars from my credit card on January 7, 2019. I have NOT APPROVED or REQUESTED for this to happen. Please refund the full amount back into my account.
WOW, it’s good to know about all these horrendous complaints!
I’m so glad I never chose to upgrade.
What a SCAM. Shame on you, Grammerly.
I have been charged almost $200 dollars for a year subscription that I did not approve. This is ridiculous, how do I contact your payment office?
I went into my account to take it off of auto-pay. Based on what I read, I got the impression that I had to “cancel” my account to take it off of auto-pay. However, it was my understanding that since my account was paid for through November 25, 2019, that I would have access to the “Premium” features that I have ALREADY paid for through that time frame. Now that I have taken my account off of autopay, I no longer have access to my “Premium” features. I need this corrected since I have paid for the services through November 25, 2019. Thanks in advance for your immediate attention to this matter.
I tried to cancel the “human proofreading” option but it would not let me while it was processing and I was instantly billed $232.90. I would like a full refund, please.
Grammarly is frustrating. I upgraded to premium but it is not letting use it. No one to speak to on the phone. I will try to use the support email but it is very annoying that I need to use the service right now.
Grammarly keeps telling to upgrade to premium. It confuses me because Iaid too much $199.00 dollar for a year back in August 2018, and subsequently checked my account and it was correct.
Going through my emails, I saw and option to renew annually for $70.00 I clicked on the link in my email and it had renew for six months for way more or a monthly $30.00 or so. I accidentally touched the screen and it said I renewed for that higher 30 a month. Rip off, I didn’t want to renew and there is no confirmation or safety mechanism.
Tried to go to the Grammerly web site as they instructed to cancel, however it won’t let me.
Says you access from a mobile site and I changed to desk top and it still wouldn’t let me.
He warned, they try to pick you in, ,asking difficult yet I,possible to cancel within the seven days.
What scam, make sure you turn the app off when telling of the hurdles put before those wanting to cancel ???????
Hello,
I upgraded my account on my other computer about 10 days ago. however, when I go to use my second computer I only get the basic (free) Grammarly services. How can I use Grammarly on both computers without having to upgrade again? I paid for a whole year premium and I don’t want to have to pay again. I use two computers and don’t know why I can not have the same service on my other computer.
Thanks
Back in May 2018, I signed up for what I thought was a 1-month trial subscription to Grammarly. Grammarly has continued to bill me beyond one month. The Grammarly support pages operate like a maze; they give the illusion of getting you somewhere but continue to circle back on each other. It’s impossible to contact anyone my phone. Even the phone system directs you back to Grammarly webpages.
Grammarly has done a great job in doing everything they can to NOT speak to a customer. I am not in the least bit pleased with this purposeful avoidance as it is causing great stress. I don’t have time to wait for 24hrs to get a response that is not helpful. You took my money immediately. Perhaps, you could give support just as readily.