Head Office
GOME Retail Holdings Ltd
19A/F, Block B, Eagle Plaza, No.26 Xiaoyun Road,
Chao Yang District, Beijing, China
Customer Service
Phone: 4008113333
Phone: 86-10 5928 8915 (Beijing)
Phone: 852 2122 9133 (Hong Kong)
Email: service1@gome.com.cn
Email: ceo@gome.com.cn
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About GOME
GOME is a popular Chinese consumer electronics retailer, founded in 1987. The first outlet outside China was opened in Hong Kong in 2003. GOME posted revenue of RMB 71,578 million in 2017. Products are sold through physical stores and ecommerce platform. Currently, GOME boasts of more than 1,600 stores. Some 300 are just flagship stores. GOME stores are spread across Beijing, Shanghai, Tianjin, Chengdu, Qingdao, Shenzhen, Foshan, Guangzhou, Wuhan, Kunming, Nanjing, Dalian, Jiangxi, Jilin, Ningbo and Changchun. The offline stores and after sales service centers are found across 400 cities. Today, GOME is the largest private electrical appliance retailer in China and Hong Kong. Headquartered at Beijing, GOME employs close to 50,000 staff.
To shop online, head to the GOME website here and shop from a wide range of categories. Products that can be shopped online include smartphones, computers, televisions, cameras, home appliances, apparel, shoes, sporting goods, automobile accessories, audio accessories, fashion accessories, among others. There is a Sale section to shop for discounted items. You can also recharge phone, request after sales service and much more on the website. Payment for purchases can be done using credit/debit cards, online payment, installment and cash on delivery. Shipping options are revealed during checkout. Most products carry a 7 day return police. For exchange, GOME allows shoppers to exchange goods within 15 days. For more information or queries on payment, cancellation, careers/jobs, or others, reach the GOME support.
