Head Office
119 Rosen Office Park Cnr.
Matuka Close & Invicta Road
Carlswald, Midrand 1684
Phone: 087 004 5363
Customer Service
Phone: 087 551 2000
Email: virtualproducts@glocell.co.za
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About GloCell
GloCell is a South African mobile service provider that was founded in the year 2001. Offering prepaid, postpaid and data connections, GloCell’s network today connects more than 4 million users. It is also the only independent Cell C contract service provider, offering Cell C plans and offers. GloCell has a nationwide network of stores. You can locate one nearest to your address here.
On the GloCell website you can easily filter products by price as well as brands such as Apple, AG, BlackBerry, Huawei, Samsung, LG and Microsoft. GloCell further offers a variety of prepaid phones that comes with a connection. If you need just the SIM, you have a range of packages with different airtime and data. For details on the plans and price, visit the website.
Need to know GloCell’s coverage? Head to the website where you can filter your viewing options by 2G, 3G, LTE, LTE Advanced, C-Fibre and WiFi Hotspots. If you are on the go, download the GloCell app through which you can subscribe to new services or view/pay bills. For more information or queries on new prepaid/postpaid connections, SIM activation, bill payment, technical support or others, reach the GloCell customer service.
The staff at Glocell including the CEO office staff doesn’t know what they are doing. I closed my account 15 months ago and the CEO office guaranteed me it is closed and I still get invoices from them with threats of getting handed over. I tried to contact them but no one bothers to come back to me. I even reported their bad service on hellopeter and still nothing happened. I’ve learned quickly that you have to deal with Glocell only on paper so you can have proof. Glocell should close their doors, they are a useless company with incompetent staff.
It is still utter rubbish, I was grateful when my contract was transferred back to Cell C. I received my last invoice and the statement from Glo Cell of which the money reflected on the statement was debited from my bank account, after 2 months with cell c,Glo Cell appear out of nowhere and steal R2384.00 with giving any reason, I keep on reversing with my bank because I still have no idea what is this deduction for, and they have now decided to submit me to their debt collectors, but still no explanation, no new statement, no sms, no phone call to make me understand this whole deduction thing
This is the worse company I ever have to deal with. The response time form this company takes too long. Appears customers are not important. On 25/6/2018 I tried phoning on the 084 1234 toll free number and was not able to get through. I was placed to no 9 in queue and gradually went down to one and to no avail no one answered my call. I phoned 4 times after that and same result. In the end I got recordings to say their office hours. That was very frustrating as I need my phone connected urgently. Now its the waiting or the frustration trying to call again and bet will not succeed today. We pay for a service and do not get what we deserve it. Sorry when my contract come to end will not use Glocell ever again.
Glocell needs to be shut down. In the age of openess and treating customers fairly this is the worst damn company ever. I regret ever having dealing with them. You cannot get through to their customer service line and emails keeps returning as undelivered.
Shit company!
I also find Glocell completely useless!
I would like to cut out ” the middle man” and deal directly with my network provider- Cell C. Having a go between us just a complete headache and time waster. I was moved onto Glocell after being with Nashua Mobile who was also useless!
Complaint; 3 weeks and still waiting for my handset to be repaired!
How do you reach customer care? The numbers dont go through or you are placed on hold until the call is terminated
This is really frustrating. Help!
Pathetic, useless and worst ever company. Will never in a lifetime promote them to anybody. Struggling for hours on end to get hold of an operator to complain about poor service delivery. Contract was terminated, but Glo Cell keep on debiting my bank account.
You are truly the worst customer service ever dealt with!!! Please remember its us your customers that keep your doors open. I honestly cant phone 10 times because you are not in the mood to take a call and drop the phone as soon as call gets through! When finally getting through you direct me to someone else and I’m the fool on the line holding on for 34min just for assistance with international calling! Get your act together and stop being idiots!
Worst cell company ever!!!!!! Wake up!!!!!Nobody helps you. Sent e mail and got one back a few days later saying your query has been resolved. NO ONE came back to me!!;Sent another e-mail telling them how useless they are. Got another e-mail a few days later saying that the new query is resolved! Unbelievably pathetic service!!!!
@GloCellSA Your service is atrocious!!!! How can a call centre close at 17:00?? Very quick to suspend a line, not so quick to answer for your mistakes! Without a doubt the worst company I’ve ever dealt with! Can’t wait to end my contract with you!! Disgusting!!!!!
What a useless call center, held on for 12 minutes, number 4 n the queue then number 1. Voice prompt to press * for an operator, no transfer happens just the same prompt. I have nothing but bad service from Glocell, i am regretting the fact that i took the pinnacle out, only due to a friendly lady on the call who managed to convince me to do so. I am not holding my breath for any feedback on this complaint as i sent an email May 2016 regarding my contract that time, and still yet to hear from them. GLO CELL IF YOU WANT TO KEEP YOUR DOORS OPEN PLEASE UPGRADE YOUR IVR TO WORK PROPERLY AND TO PROVIDE A SERVICE AS NEEDS TO BE DONE. At this rate you will be closing your doors as fast at what you bought Auto page out. UPGRADE YOUR SERVICE.
Service is pathetic. It is surprising how Glocell is still a Cell C service provider with all the complaints. I still cannot get my account sorted.
I think I’ve lost my phone. I’m trying to contact Glocell to block the pin but I can’t find an after hours number. Glocell was dumped on us and now we have to wait it out. Thank goodness my contract expires in a couple of months.
The worst I’ve come across. Been trying for 2 days without getting to a human voice able to help me.
Customer service don’t exist.
Direct numbers ring forever without being answered
I upgraded my contact with Glocell a couple of months (3)ago, this upgrade was to upgrade my handset, however to date I have not received my upgraded phone. Calling them does not resolve anything, they constantly say that the courier company has directed my hand set to the wrong address and province,but don’t action to have this corrected. Glocell don’t want to take responsibility although they have subcontracted delivery with courier service.
They have been taking my money every month but have not completed their side of the agreement.
I would like my phone sorted and delivered as I am paying.
My contract on my phone expired some time ago, but because I still had nearly a thousand free minutes left, I tried to use this first before opting for a new contract.
Samiksha Barret from the Glocell Call Centre phoned me to introduce a new package, which was immediately implemented- so I lost the free minutes.
She however failed to tell me that they are out of stock on this phone, it has been a month already – still awaiting the new phone- but already paying for the new contract!!
She has up to today not phoned me to apologize or to notify me the reason for the delay in delivering of the phone, or any other agent contact.
I have tried to sort it out with the Glocell Call Centre- to no avail- they are not able to assist – told me they do not have stock – I need to wait.
After I looked up their email address on Google – I send an email to complain – just to find out the email address on their site is incorrect!!!
Shocking service!!! Still awaiting feedback!Quick to sell the contract, very slow to deliver on any service!!!!
I have just upgraded my contract and received my Samsung J5 via courier. I inserted my old sim card in the phone (in the hope that I would not have to request a sim swap) but am asked to enter a password. I then put in the new sim that was issued with the phnone, but am also asked to enter a password.I do not know what password to enter and telephoned customer support. I eventually put down the phone after 20 minutes of listening to music. There is no Glocell store in our vicinity, the closest one is in Preotria, 3 hours drive away. Please advise what to do or whom to contact to activate my new phone.
Oh my goodness what company is GloCell, I called them I was number 10 when I was on number 1 it continuously say I must press * or record my message, really their system suck and they are actually useless when coming to customer service
I just want to say thank you to Jimmy and his term Nompumelelo and the @ New town junction for the amazing service…. I was waiting 4 months to receive my phone that I have applied for… then I was sent to New town so that they can help me out…. Im happy and received my phone the next day which is today 19/11/16… thank you guys….
Glo Cell is the worst company I have ever dealt with. They can’t do simple tasks like change your contract to a prepaid and keep your number. Instead they will do a sim swap and give your number to another one of their customers. It took me 3 days of begging for them to fix their error. There was no care, no assuming responsibility no sense of urgency. Not a week goes by and I’m being called at work by friends and family saying there is something wrong with my cell. When they call it, it says it doesn’t exist!
I call Glo Cell to find out what’s the problem only to find out they did not move me to a prepaid. They just disconnected me from the network. My number never to be mine again! I have had that number for ever! Like 10 years!
Non the less I’m back on their case. To no avail! A week trying , hours waiting on the land line and still no help.
I am so sick of Glo Cell. They will never make it if they don’t address their shoddy service. Deeply upset about all this. I have never had such a hard time trying to do such a simple task!