Head Office
1800 N. Lee Trevino, Suite 201
El Paso, TX 79936
United States
Support
Phone: 1-800-444-4040 (general)
Phone: 1-800-880-0472 (claims)
Email: customerservice@fredloya.com
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About Fred Loya Insurance
One of the top general auto insurance companies in the southern states of the US, is undoubtedly Fred Loya Insurance Company. From humble beginnings with a single store in 1974, their commitment to integrity, affordability and superior service has earned them a place as the 18th largest Hispanic owned and operated top 500 companies. It currently has over 5500 employees and services the states of Arizona, Alabama, California, Colorado, Georgia, Indiana, Illinois, Nevada, New Mexico, Ohio and Texas. Plans are actively afoot to expand their footprint in more neighboring states.
Fred Loya Insurance is popular for its reasonable rates of auto insurance, customers wishing to avail the most in-demand general auto insurance can get free insurance quotes, and this endears the company to them. Little wonder then, that Fred Loya Insurance has a whopping $500 million premium payments and has insured over 600,000 drivers in the Southern states of the US.
Over 200 adjusters are on the rolls of Fred Loya Insurance and they look through all the claims that come in. Local teams in different service centers provide hands-on help to the customers and claimants. They are fully supported by a complete legal team comprising attorneys, paralegals, assistants and help staff. This results in rapid clearance of claims. It is said that they handle around 10,000 claims per month with payouts touching $25 million every month. The success of Fred Loya lies in the fact that they are easily accessible in all cities and towns – in malls, shopping centers, offices and important points in the cities. They even have service points in large Californian grocery chain stores such as Superior, Cardenas, Fiesta Whole Food and Liborio, making it easy for customers to approach them and do business with them. As for Texas, they have agencies in Lowe’s Food Stores, some Walmart’s and Fiesta Marts.
Getting insurance at Fred Loya Insurance is easy, as your past driving records or credit history is not taken into consideration. You can get free quotes for general auto and car insurance and that lets you decide what works best for you. Down payments are affordable and payment schedules can be fixed on a monthly basis so the burden of a one-time payment is reduced. You can visit a Fred Loya Insurance office nearest to you or you can get an instant quote over the phone on a toll free number. You would need to have on hand certain details such as information about your current policy, information about current vehicle and your driving record, driver’s license number and Vehicle Information Number (VIN) . Once you get a quote, you can decide the most convenient policy for you and pay your insurance premiums online.
The three dedicated claims branches and the trained staff who can examine and process all claims in record time, also easily service claims at Fred Loya Insurance. You may call the toll free number to connect to a representative who will help you with initial proceedings. Your claim will then be assigned to a professional liability claims adjuster within a turnaround time of 24 hours. Investigation will commence on the type of damage, parties involved, and other relevant details. When the procedure is complete, claims are settled.
This insurance company has provided me with the worst and most unprofessional experience I ever had especially when the accident was not my fault. I was involved in car accident where one of Fred Loya’s insured was at fault. This incident took place on September 16th 2022. I provided all necessary information of this incident to my adjuster very quickly. My adjuster contacted me on October 13, 2022 a month later to inform me that Fred Loya would take responsibility for the claim. My adjuster won’t return calls or any emails to confirm if the payment was sent out or why I’m only being reimbursed a portion of the amount I paid for the rental car while my car was being repaired. Eventually my adjuster got a hold of me and said we are only reimbursing you $1142.26 of the $1801.26 that I spent with no explanation. She previously requested a timeline from the body shop (see below) and still no acknowledgement. I called and left numerous messages with my adjuster and her supervisor. No one has returned my calls.
This insurance company has provided me with the worst and most unprofessional experience I ever had especially when the next was not my fault. I was involved in car accident where one of your insurer hit my park car. This incident took place on November 8th 2022. I provided a video of this incident to my adjuster very quickly. The car is insured in my name and is registered under my mother’s name. I was e-mail because I was hospitalized at the time. My adjuster wasn’t returning any emails to confirm if the payment was sent out, once she did she sent it the wrong address. Eventually my adjuster got a hold of my mom because I was unable to speak on the phone only emails. So when I called she has sent my payment out to the wrong address yet again. So I called and got it sent out again which is now the 3rd check and my car still hasn’t been fixed and my payment still has not been received. I called and left message with my adjuster’s supervisor. Today I left another message with the supervisor let’s see if she can call back.
Fred Loya Insurance is a joke! The person who hit my car took full responsibility for same. I had to take my car to them so they could take pictures. I was then told to drop off my car at an auto shop of my choice and the check would be mailed directly to me. My car was dropped off to an auto shop on September 24, 2022 – As of today’s date January 4, 2023 my car still sits at the auto shop as we’ve yet to receive a check from FRED LOYA. I call constantly and keep getting the run around from the adjuster to the call takers and even the supervisors. Such a stressful situation.
The reputation of Fred loya insurance company is tarnished by their claims department. From the supervisors down to the call takers. The worst part about it is, that they have carried this same reputation for years. It’s time for the Department of insurance consumer services to step in and bring Fred Loya license of insured for consumers under a full review. They do not operate in a capacity that the insured consumer is in their companies best interest.