Contact FlySafair: Find below customer service details of FlySafair, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the airline. Reach the customer service below for queries, complaints or feedback.
Head Office
Northern Perimeter Road,
O.R. Tambo International Airport,
Bonaero Park, 1619, South Africa
Support:
Phone: 087 357 0030
Email: [email protected]
About FlySafair
FlySafair is a South African low cost airline founded in 2013. The airline, a subsidiary of Safair, operates from its hubs at Cape Town International Airport, OR Tambo International Airport and Lanseria International Airport. With a fleet of 9 aircraft, the airline connects fliers to close to 7 destinations with more than 1190 flights each month. The destinations include Cape Town, Durban, East London, George (Western Cape), Johannesburg and Port Elizabeth. Headquartered at Johannesburg, FlySafair employs more than 700 across the country.
FlySafair has a strong network of agents who facilitate the booking of tickets. Fliers can also visit the website to book flights by selecting the origin, destination and date. Payment for tickets be made using Visa or MasterCard. Upon confirmation, you can view tickets by signing into your account and even manage the same online. Fliers can even check-in online by booking reference and surname. If you need to track the flight status or schedule, access the respective links on the homepage.
You can select your seat and pre-book meal on the website. As for baggage restrictions, fliers can carry a free hand luggage of 7kg. For checked baggages, you can purchase a single 20kg bag by paying online or at the airport. For more information or queries on reservation, refund, cancellation, lost baggage, or others, reach the FlySafair customer service.
Theft and baggage tempering is a problem with airline staff members, especially Flysafair. I had items missing from my sport bag that I checked into the plane flying from Durban to Pretoria, on July 3rd. The suitcase i fetched from baggage reclaiming area was fiddled with. Best is to lock and wrap if you check in your bags at any point.
Flight FA252
Date: 25 July 2022.
I am bitterly disappointed that I was not able to board the flight that I booked to George. I showed the Safair ground staff and the Supervisor in charge my driver’s license and they said because it was expired that I was not able to board my flight. There is currently a massive backlog on license card printing and getting an appointment is on near impossible.
I booked my flight today to travel down to George to attend a family funeral and could not attend because I was not allowed to board the flight because I was told that my license card was expired. It is disgraceful that money is paid to an airline and I am refused the service paid for because of something that is out of my control and quite honestly not relevant to the service rendered.
I am demanding a full refund if funds paid for my flight and I will be sending my statement to the Safair Head Office for further investigation. I have in no way provided evidence that I was not the person in possession of a ticket bought for your services and issued by your company.
My ID number on my license matches the ID details on your ticket and the photo on my license card is clearly visible. The staff decisions and actions today has caused me to be prejudiced and I was not afforded the services paid for.
I’m very disappointed in my flight experience with FlySafair. I had to wait 4 hours at OR Thambo for my bag because it was FORGOTTEN(how unprofessional) in Durban. My bag was the ONLY bag left behind of all the passengers on my trip. The “don’t care” attitude from SAFAIRS side is unacceptable.
I am concerned about the individuals or Flysafair employees handling passengers baggage. My checked bag was tampered with. It is evident that someone opened my bag and had the time to go through everything. This is really unacceptable. This is not the first time that this happened on a flight from Cape Town to Johannesburg. Maybe it is time to review the staff employed and update security screening.
It would appear that your Help-Line is non-existent. Whilst acknowledging my query via email, there was no response as promised. Shame on you, FlySaair. This is not the way to retain customers in these turbulent times.
Get your act together.
I am not happy with how my luggage was handled from cape town today (30 jan 2022) my travelling bag is damaged and scratched you can tell that it was roughly handled. Next time Please take care of our luggage.
I have been trying to get a response from FlySafair for over a year. I paid for a ticket for my daughter that had to be canceled due to Covid travel restrictions enforced by the SA government. All correspondence has been sent to ‘[email protected]’. the most recent auto response is returned from the FlySafair saying: “Thanks for getting hold of us – Untitled ticket 1645640”, but then nothing ever happens and nobody addresses the issue. I cant seem to get hold of anyone on the help number either. I feel that I have been left with little alternative to airing my grievance publicly on social media. T
Absolutely appalling, 5 hour delayed flight, no alternative options provided. FA296.
We tried to cancel the flight to go to another airline, and were told a refund would take 7-14 days.
How are you operating still?
We received a meal voucher, but it does not suffice as a consolation for the extreme inconvenience.
I will not support you again, even if your price is cheaper than another airline.
Absolutely flabbergasted at your blatant disregard of the inconvenience caused to all your passengers.
Hopefully a proper appology will be posted, not holding my breath though….
Disgusted.
Not happy at all with the lack of customer support! It is almost impossible to speak to a support agent for assistance / advice and don’t expect a reply from the help email to safair as I have had no reply after 3 atempts in the past 14 days. Rather spend your rands of flights elsewhere.
Unprofessional Flysafair Staff – flight FA 252
Flight Attendant Tayla rudely ordered me (Seat 16E) to get my mask over my nose, when I dozed off just before take off, and it accidentally slipped just below my nose.
About 10 minutes into the flight she decided to make a scene with the gentleman right hand side behind me (17F), while becoming very threatening and aggressive towards the guy, all the while making sure everyone notices the debacle and how she is busy embarrassing the man.
That was the last time I saw her anywhere in the middle or front of the plane. Nicole then approached the man a couple minutes later and repeated the threat, albeit to her credit in a much more professional manner.
However Tayla and Nicole then disappeared and spent the remainder of the flight in the back of the plane, and not noticing the many other incidents of masks slipping and going unnoticed from the middle to the front of the airplane.
We appreciate Tayla’s supposed diligence, but feel that her aggression and inconsistent monitoring of the remaining more than an hour and a half of the flight, rather speaks of hippocrisy, anger issues and plain simple inconsistency.
When I confronted Nicole and Tayla after the flight about the clear lack of consistency, they off course indicated that they have spoken to various people in the front rows also, but then rejected the reprimand that they have chosen to remain in the back if the plane for more than three quarters of the flight, and thereby effectively not performed their duty of ensuring compliance, which they supposedly put on so much display during the first 20 minutes.
Is it a case of getting two or three names of “serious” transgressor to showcase that they have monitored the entire flight and made a few examples, or to stop the spread of Covid, I wonder…???
Is Flysafair training them in such shock and awe tactics, to simply hypocritically and for the pretense of displaying robust compliance….???
Will definitely appreciate more professionalism and consistency in metering out reminders for passengers to mask up, instead of such juvenile aggression and attitude on future Flysafair flights…
Total ripoff, taking advantage of passengers in midst of crisis. On the 22/07/21 I booked to fly my daughter back from OR to KZN to her mother after spending time with me. I felt driving was too dangerous due to unrest etc. On arrival in Durban was told too late to catch next return flight, which I had already booked and paid, and still over an hour away, and would need to book later flight. No problem a little annoyed. BUT, to be told I still had to pay in another R1800 difference, One way return flight KZN to OR R2275. Just an absolute ripoff. You have just lost a very loyal and frequent flyer on your airline.
I was always happy with Flysafair and recommended to other businesses and family. But lately we have experienced bad service with Cape Town Terminal Agents. It was regarding our parents who were in their mid 80. All requirements was made on bookings but the Terminal Agent and Staff handled it very unprofessionally. Cancel on their own terms without any reason. Never thought that it will end this way. Is it because it was a white old man? It is the second time we had this problem. Flight FA310 | 19 May 2021 6:20 | Flight No SBTCNo
On Sunday (16 May 2021) my flight was from Cape Town to Lanseria at 6 am departing time. At the baggage collection at Lanseria my bag was not on the carousel. The security personnel mentioned that my bag has been routed to Durban. I need to know who in their proper mind can route a bag at 6 in the morning to Durban. The Safair operator at CT leaves much to be desired. If she stops chatting to her colleague maybe the correct details could have been captured. The call center for lost bag queries leaves much to be desired. It is Wednesday and the so called supervisor has not called me. The two females operators who took my calls, by their own admission do not have a clue of their working operations. Till date no one from Safair has contacted me. Safair your service delivery and ethics is not what you pride your self to be.
I flew to Lanseria airport on Sunday the 18 April 2021 and was scheduled to fly back on the 22 April at 8pm. I took the later flight because I was supposed to finish campus at 4pm so that would be enough time to get to the airport. It so happens that I finished at 10 am on the last day.
Flysafair systems were down so the only way I could get my flight changed was to go directly to the airport. I rushed to the airport and got there at 11:40. I remember seeing a 1pm flight when I was booking my tickets so I thought I could make it. The time was changed to 12 and the lady at the airport desk refused to change my flight because you need to be at the airport 1.5 hours early.
I said I know that but I finished campus early we were supposed to finish at 4pm and this mean I now need to sit and wait for 8 hours for my flight. Been a professional myself I understand protocol, however your system was down. If it was up I could of changed my flight whilst travelling to the airport and downloaded my boarding pass and ran to the gate in time as the flight did not even start to board and its quiet at Lanseria at midday there was no queue. Since your system was down I feel that you guys could of been a bit more courteous.
Instead I had to sit and wait for 8 hours when I could of gone home early to rest. I guess it was my unlucky day to meet someone who just didn’t want to make the changes. I had an experience with a different airline along time ago I was 5 minutes late in the morning due to a unforeseen circumstance, They actually called the plane and told them to wait for me which they did.
I guess there is a reason why you guys are cheaper than the rest. Disappointed.
I contacted the airline via email 2 weeks ago to cancel a flight as I am undergoing major surgery. To date the help desk is still returning my email. I tried calling, was placed on hold for over 20 minutes.
I emailed 2 agents directly after chatting to people who had direct contact with agents from Fly Safair, hoping this would be resolved. I received a response of either a voucher or refund, both situations will make me lose a certain % of my flight booking. I stated that medically, I am unable to fly due to this surgery and the doctor provided a note. I was told according to the terms and conditions I need to be in hospital in order to receive a full refund however I cannot drive or fly for 2 weeks and will be recovering at home due to medical consequences. Surely this airline employs competent staff? How many more emails must be sent?
I booked two separate flights in March 2020. The same week it was announced the country is going into lockdown. I requested a refund from them and received a voucher. This week, one year later I requested again for my refund as i am not flying to Cape Town anytime soon.
I was advised that I will only receive 55% of my money and even worse, their senior management will decide IF i can get MY money back. As if I got their permission to book the flights.
Furthermore should this be approved I have to wait 21 days. As if they had to wait 21 days for payment. Am I now having to make up of for loss of revenue due to something I can’t control.
It’s now referred to as cancellation. Did I cancel the flight?
Also, you cannot get hold of someone. As pathetic as the website. And the agent responding to my whatsapp message… no comment. Suppose you’re there for numbers.
Flysafair – definitely not recommended.
My family and I were on the Flysafair flight at 17:20 yesterday, from Cape Town to Johannesburg, Monday 4 January 2021. The level of distress we experienced during that treacherous flight urged me enough to formally raise my concerns.
Flight FA217 was the most terrifying experience of my life, my family and I felt that our lives were in danger. We are well traveled and have never experienced such a scary flight before.
I do not know why or how the plane was moving in such a state, all I can tell you is that I’m still shaken up even today. I hope that our complaints and concerns as loyal customers are carefully reviewed, failure to do so would only display carelessness on your part.
Yesterday I was traveling from East London to O.R. Tambo International on The 17:55 flight. I was traveling with my three daughters.On check in, I was told that they needed hard copies for my 10 and 7 year olds. They did not take the soft copies I have used in Johannesburg for various flight. I was referred to the support desk and was treated with disdain and a high level of unprofessionalism. I went to downtown East London as most facilities were closed as a result of a holiday. I eventually came back few minutes before departure. I was surprised that Safair still require hard copies while it is known and well documented that Covid19 spreads on exchange of papers. Kindly attend to this issue as it exposes your passengers and your employees unnecessarily
I was on a flight on the 9th of September 2020 from CPT to JHB and when asked for water I received this bottle of ‘water’….see picture attached.
It in fact was not water but SANITIZER!
Luckily I was a little suspicious when I saw the bottle was opened and no label on. I put it to my lips to take a sip and smelled it was not water but sanitizer!!.
Can u imagine the consequences if I took a sip of this ??? Having my mask on i couldn’t have smelled it and taken a big gulp as I had tablets in my mouth ready to swallow.
It was a male flight attendant.
I would like to know how such a mistake can be made? I could have died if I drank that water.
I demand some proper investigation into this matter with feedback to myself.
This is very serious as it could happen to someone else maybe an elderly person!
I travel very often and will reconsider the airline I choose from now on.
Hi and to whom it may concern.
Please could u tell me where these prices come from. Utter madness, crazy, never. How could u guys charge this to go to Durban, its a price of a international ticket.
What’s happening to ur airline, r u guys trying to stop us South African from flying with ur airlines.
I’ve being to Durban twice in the last 2 months and it was always in the R500.
Please dont tell me greed is on ur plate now.
Very shockingly. We fly as it safer than our roads, we want our children to experience flying, but now it leaves us no choice but to drive.
Very upet mom