Find below the customer service details of Excitel Broadband. Besides contact details, the page also offers a brief overview of the Internet service provider.
Excitel Broadband Pvt Ltd
Plot no 48, Second Floor,
Okhla Industrial estate,
Phase-3, South Delhi 110020
Phone: 1800 200 2273
Phone: 011-33447788 (Delhi)
Phone: 040-33447788 (Hyderabad)
Email: [email protected]
About Excitel Broadband
Among private players in India rapidly expanding in the broadband space is this company called Excitel Broadband. The Delhi-based Internet service provider was established in the year 2015. Currently, it serves the two large metros Delhi NCR and Hyderabad, along with other smaller cities. In the capital, it has more than 700 regional partners helping scale up and serve broader business needs. There are 28 other cities Excitel offers affordable broadband services. The list includes Jaipur, Bangalore, Lucknow, Kanpur, Jhansi, Visakhapatnam, Vijayawada, Varanasi, Gorakhpur, Khammam and Mangalore. Competing with the likes of Airtel and Reliance Jio, Excitel is expanding its footprint, planning to soon enter 50 cities in the next one year. It currently features in TRAI’s top 10 fiber broadband service providers in India.
Excitel Broadband’s customer base as of 2020 exceeded 500,000. The FTTH (fiber-to-the-home) packages are priced competitively to attract new customers. Tariff plans start at just Rs 399 for 100 Mbps data. The rates vary according to the months subscribed and they have to be paid in advance. Annual plans come cheaper. If you need a faster connection, you have 200 Mbps and 300 Mbps priced at Rs 449. The plans might appear costly if opting to go on a monthly prepaid basis. You can see the broadband plans and the current rates in your region on the official website. For ultra-high speeds of up to 1 Gigabit, the company has introduced Excitel Fiber. The service is delivered through fiber optical network and is perfect for large downloads, gaming or streaming without any buffer. There will not data data limit or FUP. The Excitel Fiber service might not be available in all locations. You can check the network coverage on the homepage to see if your area is served. Select Excitel Fiber subscription plans come with free OTT subscription for Zee5, Voot and Eros Now. OTT subscriptions will be activated on the mobile number registered with Excitel.
New users can apply for a connection by filling the form online. While there are no installation charges on the fiber connection, there will be a refundable security deposit required for a new connection. Routers will need to be purchased by the subscriber. Existing customers can login to My Excitel on the web or Android/iOS app to view current plan, change or upgrade, download invoices and know the data usage each month. Payment can be made using debit/credit card or Internet banking. If moving location, you can request for shifting the service on the web portal. To report slow connection or service outages, you can connect to the customer support on My Excitel. You can also dial the helpline for assistance.