Euroclean Head Office
Building No 701, 7th Floor,
B Wing, Marathon Innova Building,
Off Ganpatrao Kadam Marg,
Lower Parel, Mumbai, – 400013
Phone no: 022 – 30449700
Euroclean Customer Care
Phone: 022 – 3988 3333
About Euroclean
Euroclean is the leading vacuum cleaner brand in India which is marketed by Eureka Forbes. Eureka Forbes was established as a joint venture between Shapoorji Pallonji Group’s Forbes & Company Limited and Electrolux in 1982. It initially traded only in water purifiers but over the years it has increased its product range to other consumer durables. The company’s direct selling strategy is considered very successful in India. Eureka Forbes has a 7,500 direct sale force which markets the company’s products across the country, adding 1,500 customers daily and has touched 1.25 million Indian homes.
Euroclean vacuum cleaners are designed using advanced cleaning technology that keeps homes clean. The vacuum cleaners are affordable, power efficient and reflect the style of the consumer. The products undergo strict quality control checks as per international standards for complete consumer satisfaction.
Euroclean vacuum cleaners are available in a number of series as follows:
1. World Series –
· Euro Clean PRO- This has 3 different cleaning functions like washing, steaming and sanitizing ensuring maximum dirt removal. It is available with features that include anti allergic mechanism, simultaneous steam and suction and can be used to clean carpets, rugs and curtains.
· Euroclean IQ – Intelligent Vacuum Cleaner- This product senses the surface and automatically selects the cleaning mode. It’s light weight, noiseless and ergonomic. It ensures complete removal of particles, gases and virus from the cleaning area.
2. Premium Series – The models available are Wet & Dry, Extreme and Xforce. Equipped with Deep Clean + Technology, the vacuum cleaners in these series leave the customer’s house spic-n-span. They have wheels for easy manoeuvrability.
3. Essential Series – The models available in this series are Star and Bravo. Euroclean Star is designed with a 5 stage air filter that thoroughly cleans the air with its powerful suction. The vacuum cleaners are rust proof to increase longevity of the appliance. Euroclean Bravo has a design that is bagless and comes with a wide range of accessories that assist in effective cleaning by the appliance which includes an attached, stretchable hose.
4. Expert Series – The product available in this series is Euroclean Storm. This is a revolutionary vacuum cleaner and boasts of cleaning not only the consumer’s home but its surroundings too like external walls, vehicles and gardens. Its energy efficient design, automatic start/stop button, powerful 1700 watt motor and light weight make it the best choice for consumers looking for a 360 degree cleaning product.
The wide range of Euroclean products that are a perfect blend of innovation, workmanship and energy efficiency set a perfect example of consumer satisfaction. Reach the Euroclean customer care for further information.
I have purchased Eureka Forbes Euroclean WD X2 Wet and Dry Vacuum Cleaner, from you, from your Mulund Branch, Mumbai 400 081, on 8th August, 2021. CUSTOMER ID 6000307604
On delivery it was found to be Defective piece, immediately I requested for replacement, but till date I have not received it. It’s been almost 3 months since then. Your transaction reference no. is 50679298 for Rs. 14,840/- Dated. 8th August, 2021.
I had purchased your x- force vacuum cleaner on 22 Nov 2017. It was a defective piece and ever since I am reporting this matter to your Customer Care and local offices here, but it has not yet been corrected despite lapse of five months. Worst service from a renowned company. Very shameful.
Dear Sir,
I am very very disappointed with the service provided by Euroclean.
Eurekaforbes conducted an advertisment campaign in our Jain’s Alpine Meadows,at Chrompet, Chennai, Tamilnadu, S.India. In that one MS.Jayanthi (mobile no. 9786829660) convinced me to go for a vacuum cleaner and so in a few days one Mr. Vaniyakumar Mobile number (8807803996) came.At that time the maid said she cannot use it. So Vaniyakumar gave me many promises. I am 72 years old retired professor without any Pension. When I explained all these Mr. Vaniyakumar gave me the following promises.
1. He said he will take my old vacuum cleaner in exchange for the new dynamite. At the time of delivery he said he will bring a DD for Rs.500/- & take the old vacuum cleaner. In the Acknowledgement For Documents (sl.no. 104120 dated 20/12/2016) he gave me he has mentioned it.
2. Since our maid refused to clean the house with the vacuum cleaner & I am a senior citizen Mr. Vaniyakumar promised to give me a senior citizen reward card which ensures free 2 service per one year for 3 years which can be extended to 5 years.
3. He said he will give a free demonstration by cleaning the apartment when he comes with the new vacuum cleaner
I trusted him and gave the cheque for RS. 5100/- on
20 /12/2016. 22nd the cheque was en-cashed. To my shock I received a vacuum cleaner by courier on 23/12/2016. No one has come till date to give a free demonstration as promised in your web page and mr.Vaniyakumar had also gave me a promise at the time of purchase to come with the new vacuum cleaner & demonstrate. Since the vacuum cleaner came by a courier I contacted him. He promised to come after after Christmas. All the promises given have gone with the wind. No sign of the senior citizen reward card, DD for Rs. 500/- Till 6th I waited for the promises to be carried out Then with the customer care I lodged a complaint N0. 98139666 on 9/01/2017 one Ms. Kalaivani on 9th & on 10/01/2017 one Ms. Lavanya received the complaint. After that once in two days I have been calling 18602661177. Every time they will say the same day or latest next day evening they will send a person. Unfortunately till today no one has come. Package is kept intact without opening.
I regret for believing your company.
I have a Euro clean STORM car wash currently not working. It seems Euro Clean discontinued this product and hence stopped support for the same too which is highly contradictory. In all fairness though the product is discontinued, it is obligatory on the part of Euro Clean / Eureka Forbes to extend support at least for a minimum period of 5 years and my car wash is just 2 years old. The water is leaking from the Gun and I want Euro Clean to fix the problem and if the Gun needs to be changed then I am ready to buy it too. Please any one who is in-charge and at least supportive please reply my mail.
Thanks
Venugopal, Bangalore
Service request number 0089253753 dated 17-Sept-2016.
No feedback and no one bothered to attend to my complaint.
This may be one of reasons we did not want to buy any products under your brand.
Is any one is interested to take up this matter.
Hi, wanted to inform you about your pathetic services despite charging a premium cost. Off late I Called for a pick up for drycleaning at your DLF 4 store (9899154202), and booked an appointment, none of your staff representative came nor did anyone care to inform of cancellation, this repeated for one more time, tired I stepped in to your store and was promised a delivery date of Friday (15/01/2016), to your best practices no one gave a call or came for delivery, until today no body rang me up for the delivery, after calling your store I complained but the guy at the other end turned a deaf ear and did not try even to give an explanation or offered a sorry on demanding his supervisors no he refused to do so.
If you continue like this, few more days and you shall be washed out of the market.
let me know if this is your strategy or you shall offer an apology with the assurance of the complaint being addressed to.
I have paid Rs.1000/- for purchase of the euroclean vaccum cleaner in advance to Mr. Amol Sonar contact no. 8983302714,But no ffedback is received regarding when I will get the delivery. when he called he is telling that I wiil call back u within a houre. But no feedback . What to do?
Hi, I have a euroclean wet & dry vacuum cleaner and I am in need of certain attachments, viz; vacuum pipe and nozzle attachment. I had placed a request for them both attachments with your service provider Aqua Point located at New Delhi more than 4 months back but since they have not been able to help me. I would now request you o kindly contact them on email aquapoint_2452@eurosmile.in or you can write me so that I can send you snaps of the attachments required. Thanks and regards.