Ecobee Head Office
250 University Avenue, Suite 400
Toronto, ON M5H 3E5, Canada
Ecobee Customer Service
Phone: 1-877-932-6233
Phone: 1-647-428-2220 (international)
Email: info@ecobee.com (general)
Email: support@ecobee.com (help)
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About Ecobee
Ecobee is a manufacturer and supplier of smart thermostats that are sleek and wi-fi enabled. Designed for both residential and commercial applications, Ecobee products are easy to install and comes loaded with features. Founded by Stuart Lombard in 2007, the company’s Ecobee3 has wireless remote sensors that automatically measures temperature in a room and adjusts accordingly. Ecobee3 tracks detection in a room and cools or heats automatically. The remote sensors in it comes with a battery that lasts for four years. Additionally, the remote sensors can be easily managed from the smartphone app or website.
Ecobee allows to see current schedule and temperature settings as well as current local weather and 4-day weather forecast. Users can remotely edit entire thermostat’s settings, including desired indoor temperature and humidity level. The products can be shopped online on the website or at any of the leading retailers such as Amazon, Best Buy, The Home Depot or Lowe’s.
To locate a store nearest to your address click here. The products are received with thermostat, room sensor, detachable stand, Power Extender Kit (PEK), trim plates and installation guide. Most orders are delivered within 2 to 3 business days. Note that Ecobee products come with a 3 year warranty. For more information or queries on packages, billing, payment, cancellation, warranty, technical support, store locations, or others, reach the Ecobee customer service.
Why won’t anyone respond to my emails or send me a return shipping label?
I have been trying to return my unopened ecobee 4 (ticket (# 1091050) but I cannot get a response to my emails.
I am extremely disappointed after I returned by thermostats 2 months ago and have not received the refund back yet even after repeated emails to the support staff. I am going to write to better business bureau and report this company.
I have just been on hold for an hour and a half. While waiting I contacted you by email and you replied with a bunch of articles which were not there. I am extremely disappointed in your service. I would like a tech support person to call me tomorrow morning. Jane . 847-433-4014
I’ve decided to go and buy the Nest Thermostat to replace your faulty, none working thermostat. Due to your customer service and defective products, it’s a good idea and time to move on.
To provide service to me you’ve asked me to go beyond any reasonable exhaustion. I’ve spent money already on an expert to get my air working, I’ve provided the issues and I’ve been asked to do work that I don’t know how to and I’ve been asked to bring the expert back to pay more money to get my defected ecobee replaced. In addition to that I’ve been asked to go and purchase another ecobee get it installed which will require another installation for me to pay, which is ridiculous, so if I have to pay for something else to get installed it will not be your ecobee it will be another product in this case it will be a Nest. Maybe, I can get better customer service from them.
I regret to have purchased your product and wished that I would have read about your customer service prior to investing in a product line that this company feels that one of their products can’t be faulty it’s always either the customer, professional or the AC that it’s at fault and you can’t do business with a company that thinks that way.
I will ensure that my reviews and communications with others will be clear about my experience, so that they don’t encounter the same issues and service that I did.
Fernando Mesa