Duke Energy Head Office
550 South Tryon Street
Charlotte, NC 28202
United States
Duke Energy Customer Service
Phone: 800-777-9898 (Carolinas)
Phone: 800-521-2232 (Indiana)
Phone: 800-544-6900 (Ohio/ Kentucky)
Phone: 800-700-8744 (Florida)
Phone: 800-452-2777 (Duke Energy Progress – Carolinas)
Email: BSCTeam@duke-energy.com (large business)
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About Duke Energy
Duke Energy is a sustainable electric power and gas company headquartered in Charlotte, North Carolina. Founded in the year 1904, the company is currently the largest electric power holding company in the United States, boasting a customer base of 7.4 million users. It has 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida. The Fortune 125 company has $121 billion in assets. The operations are managed through the affiliate companies that include Duke Energy Carolinas, Duke Energy Progress, Duke Energy Indiana, Duke Energy Ohio, Duke Energy Florida, Commercial Portfolio and International Energy.
The company offers a range of products targeting residential customers, small and large business companies and industrial users. Its utility services are currently available in North Carolina, South Carolina, Ohio, Kentucky, Indiana and Florida. Its international operations are spread across Argentina, Brazil, Chile, Ecuador, El Salvador, Guatemala and Peru.
Duke Energy customers can sign up on the website to view/download bills, make online payment, start/stop/transfer service or report outages. The account can also be accessed and managed on the go using a smartphone. Registration can be done using the Duke Energy account number and account holder’s SSN. Payment for bills can be made online through debit/credit cards or checking and savings bank account. Automatic payment can also be set on the account. Additionally, payment can also be made by mail or at any of the authorised offices.
Duke Energy also offers wind and solar energy solutions for customers throughout the US. Its wind and solar farms are located in 12 states. It is also a premier provider of outdoor lighting for parks, parking lots, roadways and walkways. For more information or queries on new accounts, bills, payment, or others, reach the Duke Energy customer service.
On 26th Feb I submitted online my application for disconnection of service starting 1st March and received a confirmation. On 27th March I also spoke with the Duke customer service on phone to reconfirm the same. But a month later, when I shifted to my new house, I received a bill for my previous residence for March 2021 and I was told there was no request to disconnect my service. Eventually after repeated followups the service was disconnected on 12th April. But I was billed for the period from 1st March to 12th April. I refuse to pay this, since I never used the service and had requested for a service disconnection. I need to escalate this complaint, and need to know whom to approach. Do I have a way to redress this complaint, as the customer service is unhelpful in this regard.
On 4/9/19 we called Duke energy to complain about flickering lights we had off and on for 3 weeks, but on 4/9/19, we now had dimming lights. This was getting worse so I called about noon and by 1:15 pm Steve came to our house to investigate. After checking our power inputs at our electrical box he determined no problems of electricity coming into our home. He then thought maybe a tree branch maybe touching the high voltage wire. But on looking for tree branches, he noticed on the transformer in our back yard one cable connection had a discolored insulator on one cable connected to the transformer and said there is the problem. That cable is loose, causing the flickering when it is windy, and that was why it did not occur everyday.
Then a crew was sent to change the insulator, but the crew decided to change all three insulators on each cable connected to the transformer. The work was completed by 3 pm.
I was very impressed with Steve’s knowledge and finding the problem. Also very satisfied with the crew who came to correct the issue.
Thank you Duke for the timely response to our complaint.
I just completed a phone call to customer service. While speaking with Princess, she was rude in that she did not checks facts before basically accusing me of not being on or receiving paperless billing. She also interrupted me. I had to repeat myself several times.