Head Office
144 Bram Fischer Drive,
Ferndale, Randburg,
South Africa
Customer Service
Phone: +27 11 289 2222
Email: help@dstv.com
Other Regions
Phone: 0242 32600 or +263 774 168 466-72 (Zimbabwe)
Phone: +251 11 617 1010 (Ethiopia)
Phone: +254 711 066000 (Kenya)
Phone: +234 8039003788 (Nigeria)
Phone: +250 788187900 (Rwanda)
*Visit the website for more
______
About DStv
DStv is a South African satellite cable TV service that was launched in the year 1995. Part of Multichoice, a leading entertainment and digital media company, DStv currently offers direct-to-home pay television services to viewers across South Africa and Nigeria, where it has strong presence. Other African nations where the service is available include Kenya, Ghana, Angola, Zimbabwe, Zambia, Uganda, Mauritius, Ethiopia, Congo, Tanzania and Botswana. There are more than 11 million subscribers on the DStv network.
You can apply for a new DStv connection online or by speaking to the customer support. There are a number of packages, each designed with a basket of channels and rates. The plans are also affordable and come with DStv decoders. With the DStv decoder you can record up to 22 hours of your favourite show, access blockbusters, set reminders and easily manage your recordings. Current plans include Premium, Compact Plus, Compact, Family, Access, Easy View and Indian. Whether you are a movie buff or documentary lover, you have channels that cater to different kind of viewers.
For streaming new releases and episodes, you can also subscribe to Showmax and BoxOffice. You can track all the new launches and upcoming shows/episodes on the DStv homepage. Existing users can sign into their account to view or manage the plans. Payment for bills can be made at any nearest DStv office or online using credit card or Internet banking. However, do check if the facility is available for your region. The Help section on the website will have a list of useful topics and frequently asked questions on billing or technical related. For complaints or queries on payment, cancellation, refund, or others, reach the DStv support.
I am extremely dissapointed with the level of service I received from DSTV contact centre agents. I was billed for claiming a reward to be upgarded from compact to compact plus. For them to see their mistake it took days and they are quick to disconnect the services.
The other issue is I was charged for streaming of which I did not activate, DSTV is incompetent. I am no longer interested in your services. I rather subscribe to other companies that they know of what they are doing.
On the 9th of February 2023 I called dstv because my service was suspended, I spoke to one the agent she told me that dstv compact plus customer have the whole month to watch premium plan. I told her that I don’t want to pay more than what am paying. Sshe said no you will continue to pay your compact price. Then boom now my service is suspended, I am told the money I paid, its the amount I should pay for the premium since. I have upgraded and I don’t know anything about it now.
I had two hours yesterday online trying to sort out no access to my Premium bouquet. Eventually it was fixed on my streaming computer but not on my DSTV app on my mobile. This morning I had the misfortune to be told via an agent that my bouquet linked to my account was in fact Access only. How this came about I have no idea, but the agent was very firmly convinced that I had to pay the extra and did not have Premium. After much frustration that matter was fixed – but I am now thinking this is not worth the trouble at all. The agents just don’t know what is happening with streaming and ask for an error code, which is only applicable with a decoder. The app is very fragile and it was hard to sign in again after following the advice to sign out. Please DSTV, fix this!
On 25 August 2022 I received an email offering DSTV premium for R 585. I paid that amount by EFT the same day. On Tuesday 6 September our service was suspended and my wife had to spend half an hour talking to a consultant, but it was only after I had forwarded proof of payment to them that the service came back on. (I am deaf so I cannot carry on a telephonic conversation.)
But lo and behold, on Saturday the 10th exactly the same thing happened, except that we were now told that we never had such an offer.
I am now glad that I did not not sign up for this abysmal service! But they don’t want to hear complaints.
I have never in my life been so speechless and at a loss for words to explain just how incompetent DSTV agents are. It took a MONTH to get out internet router delivered and now so far it’s taken 5 days to get the Sim card active and working and STILL NOTHING!!! No one bothers looking at little deeper into this problem to find the solution. If I had R1 for each minute I have wasted waiting to talk to anyone that can assist and to all the dumb excuses I have heard in this last month u would be a billionaire. All together not one single person can figure this out. Although I am not surprised because dstv is really really not bothered at all about their customers. I am still praying for a solution or for one….just one person to wake up there and phone us to help us connect the wifi that they have been charging is for for over a month. Someone decided there that the account was hacked and blocked the Sim card and now everyone is at a loss of knowledge to fix it.
I have been on my mobile phone for more than 35 min speaking to DSTV consultants that are incompetent and wasting my time making all sorts of excuses. The managers and supervisors are all in a meeting, i asked firstly to speak to someone in management but the consultant insisted that they would help me. Later i was transfered to speak to a supervisor who is no different from the consultant. I am really annoyed at the level of incompetence for such a blue chip company. At the end of it all my issue is not been resolved and my airtime ran out.
I have tried in vain to find a person who understands my problem: approximately 3 years ago we had DStv Compact extra view installed by JJ’s Electronics, Richards Bay. We have 3 decoders: primary decoder in the main house, linked to a decoder in the main bedroom, and in our granny flat, connected to its own satelite dish and decoder, the third decoder. With the initial installation, NO physical connection via cable/aerial was made to the primary decoder, from the granny flat system, but was linked via the accounts system. The entire setup worked without a hitch until Sunday 17/07/22 – the system in the main bedroom displayed an error: E143-4 waiting for communication from the primary decoder. I promptly contacted the Durban customer care center and despite spending one and a half hours on the ‘phone with her, the issue was not resolved, but rather a new and worse problem was created in that since then, even the system in the granny flat now displays the same error message – E143-4 ! An ex-Multi choice/DStv technician was called to assist. He claims that it is impossible to receive signal in the granny flat without a physical connection. He temporarily made a physical connection to the granny flat and changed the connection to the main bedroom and produce the expected result – all systems in operation.
I called last week and Iโm unsure of the assistance I received because my channels are not playing and the lady promised to call me back. I paid the wrong customer number which belonged to my daughter and the agent told me that it was not a problem the payment will be retried and paid to the correct customer number. Yesterday I called again and told my story this lady put me on hold again and I advised her Iโm calling from a cell phone then she took my contacts and the call cut off and till now she never called.
The level of your customer service is Disappointing and Pathetic. What is worse we use our airtime to contact and have to hold a long time and then itโs rare you get proper assistance and when you request to be contacted back you never get that callback but an agent has taken all details I find that unprofessional.
I’ve canceled my premium package in October 2021, I’ve been billed for showmax since then of which I can’t use on my decoder due to my package downgrade, how can you bill me for something I can’t use, your WhatsApp number keeps giving me errors trying to connect.
It’s quite disappointing after upgrading to compact plus, I was hoping to be watching a lot of NBA play off matches on espn 2, it seems you guys just broadcasting NHL, baseball , and ice hockey, with NBA playoffs happening everyday you have to broadcast a minimum of 1 game live everyday at the moment. I am quite regretting why I payed more to watch nothing.
I am a very concerned client about service I received from DSTV. I have 2 decoders which are connected together with premium extra view for the past 7 days. I have been calling so that they link my channels they keep promising that it will be fixed in 24hours and till to date the other decoder is not working. I don’t know where to run to because I will end up paying what I’m not watching.