Head Office
Burton Business Park,
Torre Road, Leeds, LS9 7DN,
United Kingdom
Customer Service
Phone: 0344 984 0261 (online)
Phone: 0845 121 4516 (store queries)
Email: customer.service@dorothyperkins.com
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About Dorothy Perkins
Dorothy Perkins is a British women’s fashion retailer founded in 1909. Part of Arcadia Group, the brand serves consumers worldwide, including Ireland, India, Bahrain, Egypt, Indonesia, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Spain, Thailand, Turkey, UAE and Vietnam. Headquartered at London, UK, Dorothy Perkins began originally as H.P. Newman. If you are yet to shop at Dorothy Perkins, head to the Store Locator on the website to to search stores by street, town or postcode. Around the world, Dorothy Perkins has more than 125 outlets. Within UK, there are around 400 stores as well.
For those who want to shop at the comfort of their homes, then the official Dorothy Perkins e-store is where you need to be. The New section showcases products that are latest and trending. For discounted items, you can explore the Sale section. Additionally, you can shop by occasion, category, brand and fitting. Product categories found include dresses, tops, jeans, jackets, knitwear, nightwear, shorts, skirts, swimwear, trousers, boots, flats, heels, sandals, trainers, bags, jewellery, scarves, hats, belts, socks, sunglasses, kids clothing, to name a few. Shoppers can filter items on DorothyPerkins.com by size, style, dress, color, brand, price and rating.
On each product page, you can see high quality pictures showing the clothing and accessories from different viewing options. It contains an overview of the item, sizes, color and other highlights. There are also reviews to help you make up your mind. Purchases on the website can be made using Visa, Mastercard, Discover and American Express cards. You can also use Dorothy Perkins gift card and Dorothy Perkins MasterCard. The Dorothy-branded card come with a number of benefits, including reward points on all purchases. You can purchase Dorothy Perkins virtual gift cards that will be sent through email or the plastic ones that are sent by post. The gift cards can be used at stores or on the website.
As for shipping, Dorothy Perkins offers free standard delivery when your purchases crosses a certain threshold. There are express shipping options for faster delivery. Shoppers can also opt to pick up item from any of the store or from Parcelshop. If you are not happy with your purchase, you can return your item within 28 days for exchange or full refund. For the process of return and related information, you can visit the website. Refunds will be processed within 5-7 working days. Looking for a job with Dorothy Perkins? The Careers section on the website has information on the vacancies for accounting, design, HR, marketing and operations. You can see the various job openings and current opportunities on the website. For more information or queries on refund, payment, shipping, cancellation, or others, reach the Dorothy Perkins support.
Ive returned item QUK02986023, but had no refund. Tried to ring them, the line is dead, tried to email them, it didn’t send. I’ve had confirmation they’ve received the item, but WHERE IS MY REFUND? Won’t buy from them again.
Exacty the same for me. Returned my items and confirmation receieved but still waiting for my refund to be processed. Appalling serivce – no phone number to contact and no reponse despite several emails. Will not be buying from DD again.
I am appalled with Dorothy Perkins & their (we have no record of you) each time I fill in the return order part. Yet they still took another order & are quick enough to take the money from my account. I ordered a blouse when I was unaware that this was going to happen when I’m trying to return jeans that don’t fit. It’s the worst experience I’ve ever had & & I will never be buying from them ever again.
Ordered black Teddy coat however a cheap very thin nasty coat came and when phoned it says we are closed.
I have had the same experience as some of the above, returned item in April despite weekly e -mails requesting my refund, no acknowledgement or reply, also my order number coming up as not recognised in tracking. Also what sort of company does not have a customer service telephone no? Totally appalling customer service.
I purchased 2 items from Dorothy Perkins but they did not fit me so I sent them back. Two weeks letter I haven’t had confirmation that they haven’t even received them so I tried to phone customer services and they said that number is unavailable so I tried to email them and got some man asking about my phone details to open an account with some company . Told him I wasn’t interested but now they’ve send me a form to fill in despite ma saying I did not want to open an account and I cannot get onto their page again. The service is appalling
and I will never order from Dorothy Perkins again
Returned an item to Dorothy Perkins in early April. No refund as yet. Hermes tracking does not show it was ever delivered to Dorothy Perkins. Cannot get through to Hermes as they pass you from pillar to post and phone number for Dorothy Perkins does not work. Help
I returned 4 items to Dorothy Perkins which I had ordered on line , I have only been refunded for 2 .this was over 5 weeks ago. Have sent 2 emails but have not had any reply. How do you get in touch with them?.
I have the same experience. i returned my order on the 6th February and i have still not gotten my refund. These people are not replying to my emails..
Why can’t I cancel my orders online. It is really weird and I would add this to your site. I have ordered something in two sizes so I can compare them and pick the one I think fits my body the best. I came to the understanding that I would have to pay over €10 in return fees. So I had decided to cancel this, but I don’t know through which channel. So I have emailed I have tried to call but no one is picking up. Please help I really don’t want to pay another €10 to return something.
Why do you not send returns labels with the order as in. This pandemic things are hard enough. I have an item to return but no labels and no access to a printer. Please help
As your Worthing store sadly closed today. I visited the concession dept in Debenhams to enquire about the ever popular eden jeggings and why I cannot find any in 16 or 18 long in store or on line. The assistants in there didn’t even know what I was talking about. Had never heard of Eden jeggings. Have they been discontinued? Surely not? Please advise. Thank you.