DenizBank: How to reach for help

Head Office
Büyükdere Cad. No:141
34394 Esentepe, Istanbul

Customer Service
Phone: 444 0 800 (customer service)
Phone: 0850 222 0 800 (banking queries)
Phone: 0850 222 6 935 (Deniz private assistance)
Email: bilgi@denizbank.com
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About DenizBank
One of the largest private banks in Turkey, DenizBank A.S. was founded in 1938 and operates from its headquarters at Istanbul. The bank was founded by the state to support the Turkish maritime industry. The bank, however, merged into Emlakbank, right after the government decided to consolidate state-owned banks in 1992. In 1997, the license of DenizBank was auctioned along with its three branch buildings. The bank was acquired by Zorlu Holding for $70 million. The bank operated in a hotel room for a while and later moved into its headquarters located in Karakoy. In the same year, the bank diversified its operations by opening up thirteen more branches. The bank underwent a major revitalisation program which worked well to establish a new corporate identity. In 1999 DenizBank started internet banking services. The IPO of DenizBank was listed on the Turkish stock exchange in 2004. DenizBank also established and acquired banks in Northern Cyprus, Austria and Russia. 

DenizBank currently operates through an extensive network of 751 branches. About 708 branches of the bank are located throughout Turkey and the rest of the 43 are located in Cyprus, Moscow, Bahrain, Austria and Germany. The bank caters to 11.8 million customers with 5900 ATMs and employs 14,100 people. The bank has designed an array of products and services for individuals as well as business customers. The banking services include retail banking, Expat banking, private banking, business banking, agricultural banking, corporate banking, commercial banking, and public finance. Some of the popular investment products of the bank include treasury bills, government bonds, Eurobond, corporate bonds, Repo, foreign currency and parity transactions, mutual funds, derivative products, equity, establishing special funds, and portfolio management. The deposit products of the bank include demand deposit account, time deposit account, gold account, deposit fund bundle, deposit accumulating account, multiple currency deposit account and deposit account with interim period payment. Besides these services, the bank also provides leasing, private pension, shopping and travel cards. 

The insurance services undertaken by the bank includes retail insurance, business insurance, agricultural insurance, corporate insurance and commercial insurance. Some of the popular insurance products include personal accident insurance, critical health insurance, long term life insurance, car insurance, home and property insurance. The website of DenizBank offers a wealth of resources on the products, key features and benefits. New customers can also apply for an account or other products right on the website. You can locate a branch nearest to your address for opening a new account, credit card, statements or other assistance. The bank’s support can be reached via phone or email.